Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The timing on delivery was spot on. Will have to wait on product revue as we got a fireplace grate and it is 100° sooooooo The product testing will have to wait😁”

Helpful Report

Posted 3 years ago

“Great quality product!”

Helpful Report

Posted 3 years ago

“fire ring was in great shape”

Helpful Report

Posted 3 years ago

“Original fire pit arrived damaged. Titan offered $50 or replacement, I chose replacement which arrived in reasonable time. Titan paid to return shipment via FedEx. Generally the process went well, my only comment is that I needed to reach back to Titan for final resolution.”

Helpful Report

Posted 3 years ago

“Heavy duty targets. Easy to install and after a few rounds of testing I think this is just what I needed. No more paper targets!!!”

Helpful Report

Posted 3 years ago

“Very good”

Helpful Report

Posted 3 years ago

“Best price, quick shipping.”

Helpful Report

Posted 3 years ago

“Great park-style pedestal BBQ grill. Heavy duty construction and easy to assemble with ordinary tools. However, it is shipped (free) in a very flimsy lightweight cardboard box. The grill weighs approximately 136 pounds and there is no padding/cushioning material inside the most likely to be torn apart lightweight shipping cardboard box during shipping.”

Helpful Report

Posted 3 years ago

“Super fast shipping. Item as described in detail.”

Helpful Report

Posted 3 years ago

“arrived very quickly and was easy to assemble”

Helpful Report

Posted 3 years ago

“Great product and company. Purchased my blackstone cover at the "scratch and sent" price, but I cannot find a single flaw. It's perfect! Cover was quickly shipped by Titan. FedEx, on the other hand, caused problems as usual, but that's not the fault of the seller.”

Helpful Report

Posted 3 years ago

“Overall A pleasant shopping experience with Titan Great outdoors! A quality product at a reasonable price, fast & free shipping, and easy assembly with a crescent wrench & a little common sense! Have been recommending this fire ring w/grill purchase to my friends! Looking forward to a gathering & a good fire!”

Helpful Report

Posted 3 years ago

“Awesome! First order was not correct but they made it right and fixed the issue...Great Item!”

Helpful Report

Posted 3 years ago

“Product is great and service was better.”

Helpful Report

Posted 3 years ago

“I ordered 2 outdoor grills for my property. One showed up with no issues and I was able to install same day. The second grill was delayed by fedex for one week, and when it did show up in its broken box( done by fedex) I realized I was missing all of the accessories that go with the grill( the side tray, mounting pole, etc.) I reached out to titan and they had my missing items ready for shipping the next day. so all and all I had a good experience .”

Helpful Report

Posted 3 years ago

“I didn’t receive the casters with the grill table. I called and they said they would send them. That was the Monday after Father’s Day, I haven’t received them yet.”

Helpful Report

Posted 3 years ago

Hello Jenna, please accept our heartfelt apologies for the poor quality of the item you received and the parts of your order that were missing. We value our customers' opinions and are constantly improving our shipping process so that our warehouse team properly inspects the items before shipping to confirm that all parts are present. I checked your account and found that on 7/28/2022, a full refund was issued. If you need further assistance, please email info@titanbrands.com and mention PBR Karen.

Posted 3 years ago

“The entire process from order to delivery was excellent!”

Helpful Report

Posted 3 years ago

“Cover was very nice but the welding on the handle was sloppy😢”

Helpful Report

Posted 3 years ago

“Recently received my 36" Wagon Wheel Fire Grate. I received some helpful information from Customer Service and ordered the grate at a great price. Delivery was on time and the product is attractive and very well made. I am very pleased with this order.”

Helpful Report

Posted 3 years ago

“Great quality product!”

Helpful Report

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews