Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,804 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,804 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent Product - well built - very sturdy Delivered on time in great condition”

Helpful Report

Posted 3 years ago

“Product was shipped promptly. I had it sent to the wrong address and even though I notified the company immediately, there was a disconnect between shipping, so that I couldn't get the labelled corrected before it was in laiding. After paying $20, Titan was able to call fedex and have it corrected.”

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Posted 3 years ago

“Truly a heavy duty grill. I followed the recommendation from other comments and put a 30” pipe with 1” inside diameter in the ground to receive the pole and facilitate easy removal. Woks great.”

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Posted 3 years ago

“Table arrived in perfect condition and looks great!! Very happy. Just waiting for the chairs to come back in stock and will order those too.”

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Posted 3 years ago

“Items showed up quickly and were as advertised. I'll buy from them again when I need new gear.”

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Posted 3 years ago

“Received steel plates in a very short time. They arrived so fast that I still haven’t assembled my stand for them. Can’t wait to test out. Thanks for great delivery and easy checkout process.”

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Posted 3 years ago

“It's the third time in buying from TGO. Love the service and prices.”

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Posted 3 years ago

“All your products so far have been great- we love the one inch spit roaster and will continue shoping at your site.”

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Posted 3 years ago

“Fast shipping. Product as described.”

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Posted 3 years ago

“Good product. Should be made in the USA tho”

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Posted 3 years ago

“It was easy to put together and seems to be durable, only time will tell.”

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Posted 3 years ago

“Product was a smashed and dropped on my driveway. Contacted company and sent photos and a video and have not heard back. Very poor service.”

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Posted 3 years ago

Hello Chris, please accept our heartfelt apologies if the item you received was damaged during shipping. We value our customers' feedback and are constantly working with shipping companies to enhance our packaging so that it can endure the rigors of transit. I looked through your account and found that we have issued a full refund for the order without asking you to return the item. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Fast shipping. Good quality”

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Posted 3 years ago

“We're a bit disappointed ... we came up two screws short, which means we only were able to install 4 of the 4 bottom tier pieces!”

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Posted 3 years ago

“Haven’t taken them out yet but look good as described. Came fast especially with holiday. Ready to put em to work!”

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Posted 3 years ago

“Great product and fast delivery. Quality is excellent!”

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Posted 3 years ago

“Fantastic”

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Posted 3 years ago

“Extremely happy, tuff reinforced build.”

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Posted 3 years ago

“Shipped so fast I was caught off guard. 4 days early. Grills packed in welded and bolt iron, nothing could damage these. Very very impressed.”

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Posted 3 years ago

“The Santa Maria-style grill accessory works great! I'm surprised how easy it is to clean too. I was expecting food to stick to it, but that isn't the case. I recommend this product.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,804 reviews