Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,804 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,804 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered 2 outdoor grills for my property. One showed up with no issues and I was able to install same day. The second grill was delayed by fedex for one week, and when it did show up in its broken box( done by fedex) I realized I was missing all of the accessories that go with the grill( the side tray, mounting pole, etc.) I reached out to titan and they had my missing items ready for shipping the next day. so all and all I had a good experience .”

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Posted 3 years ago

“I didn’t receive the casters with the grill table. I called and they said they would send them. That was the Monday after Father’s Day, I haven’t received them yet.”

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Posted 3 years ago

Hello Jenna, please accept our heartfelt apologies for the poor quality of the item you received and the parts of your order that were missing. We value our customers' opinions and are constantly improving our shipping process so that our warehouse team properly inspects the items before shipping to confirm that all parts are present. I checked your account and found that on 7/28/2022, a full refund was issued. If you need further assistance, please email info@titanbrands.com and mention PBR Karen.

Posted 2 years ago

“The entire process from order to delivery was excellent!”

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Posted 3 years ago

“Cover was very nice but the welding on the handle was sloppy😢”

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Posted 3 years ago

“Recently received my 36" Wagon Wheel Fire Grate. I received some helpful information from Customer Service and ordered the grate at a great price. Delivery was on time and the product is attractive and very well made. I am very pleased with this order.”

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Posted 3 years ago

“Great quality product!”

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Posted 3 years ago

“Ordering was easy and shipping was quick. The item was as described and we’re extremely happy with our purchase.”

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Posted 3 years ago

“it's 100 degrees outside, so no fires have been experienced yet. Fire pit is well made, love the size and design. Anxiously awaiting fall...”

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Posted 3 years ago

“Outstanding product!”

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Posted 3 years ago

“Either your advertising is misleading or you sent me the wrong cover for my 15 inch grill.”

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Posted 3 years ago

Hello Dana, we apologize for the inconvenience. I checked your account and verified that our product team sent you an email on August 16, 2022, asking for photos, but we have yet to hear back. Please reply to the email or contact us at info@titangreatoutdoors.com with the subject PBR Amyra so that we can assist you further.

Posted 3 years ago

“Very happy with the the target. Great quality and price.”

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Posted 3 years ago

“I was skeptical given some of the reviews, but The dueltree arrived as advertised with all pieces. Happy with the purchase and would shop Titan again.”

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Posted 3 years ago

“Great stuff. Love it.”

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Posted 3 years ago

“Website was very easy to navigate. The variety of products offered made my choice a lot simpler since I didn't have to settle for a product that difn't fit all my criteria.”

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Posted 3 years ago

“This order went better than the last. Thank you!”

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Posted 3 years ago

“The wife wanted a charcoal rotisserie grill for the flavor. So for our anniversary, I got her one. She loves it and she now cooks her Filipino food with the hometown flavor and taste.”

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Posted 3 years ago

“2 nd set great deal”

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Posted 3 years ago

“Thru no fault of Titan Grill, FedEx delivery lost the mounting post and shelf associated with my purchased grill (Item No. 899227). All I received was the grill body itself in a badly ripped-up cardboard carton. Titan customer rep Esther Bayani (you rock, Esther!) was immediately sympathetic to my situation and after consulting with her supervisor - offered me a full replacement shipment. The second grill was delivered within a week and arrived fully intact. It was easy to assemble following their online instructions. This is built exactly as those grills you see at public park picnic areas. We look forward to years of 12 month constant use. Great company. Great product. Highly satisfied.”

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Posted 3 years ago

“Very pleased with the product. I’m enjoying it”

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Posted 3 years ago

“Quality product. Damaged due to shipping. Dents and scrapes.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,804 reviews