Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My item was delivered very promptly . I haven’t got to use it yet but hopefully this weekend .”

Helpful Report

Posted 3 years ago

“Product is great and Delivery was on time. The only issue was the packaging was all torn out upon arrival, I thought the item might be defective but its strong construction and didn't affect it. You might want to revisit the packaging material and come up with a sturdy way to ship it.”

Helpful Report

Posted 3 years ago

“The online ordering was easy and the items arrived quickly!”

Helpful Report

Posted 3 years ago

“Great product!”

Helpful Report

Posted 3 years ago

“So I ordered a cauldron, grill and chain off Amazon, they all came but the cauldron handle holes were not drilled in the center of the cauldron so it hung at about a 10-degree angle. I packaged that one up and returned it via Amazon. Then I ordered another cauldron, grill and chain (which comes as a set) from Titan Great Outdoors directly. Unfortunately, only the cauldron showed up but no grill or chain. I then contacted Titan Great Outdoors customer service via email. The person corresponded nicely but nothing came. So I contacted Titan Great Outdoors customer service then two weeks later another cauldron shows up with a grill but still no chain. Now I have an extra cauldron (what am I going to do with it) and I am going to buy the chain from the hardware store. So overall not thrilled with the experience.”

Helpful Report

Posted 3 years ago

Hello John, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. You may purchase the chain locally and send us the receipt, and we will compensate you for the missing chain. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Excellent product for a good price! I bought a grate for our new fire ring and am very pleased with it. I had a bit of trouble with the website (it kept rejecting my slightly odd address) but found a work-around with help of customer service.”

Helpful Report

Posted 3 years ago

“Late delivery”

Helpful Report

Posted 3 years ago

“Great bowl”

Helpful Report

Posted 3 years ago

“excellent customer service and product”

Helpful Report

Posted 3 years ago

“Amazing quality and service. Absolutely recommend!!”

Helpful Report

Posted 3 years ago

“Exactly what I wanted and was quick delivery”

Helpful Report

Posted 3 years ago

“Thank you. I will use you again and I will refer you to my friends.”

Helpful Report

Posted 3 years ago

“Quality - amazing. Shipping speed - ridiculously amazing. I wasn’t aware the warehouse was my next door neighbor, but that’s essentially how quick the shipping was! Placed the order on Tuesday, had it on Friday!”

Helpful Report

Posted 3 years ago

“Great Product, Great Price and Free Shipping.”

Helpful Report

Posted 3 years ago

“I purchased a scratch and dent stand for my outdoor fireplace so it wouldn’t burn my deck and it wouldn’t burn in the grass. I am so pleased with this thing it’s not even funny you get what you pay for when it says scratch and dent there’s a lot of dents and messed up parts on it but it’s gonna sit in the grass around the deck I think this thing is awesome very pleased I would deal with Titan outdoors again Titan great outdoors. Thanks again for everything and I will be purchasing more from Titan great outdoor !!”

Helpful Report

Posted 3 years ago

“Love our firepit grate! It is everything they said it was & came quickly! Definitely would order from Titan Great Outdoors again!”

Helpful Report

Posted 3 years ago

“Fast delivery and great product”

Helpful Report

Posted 3 years ago

“Part i received out of the box has defect from manufacturer. Then you make it worse because i had to waste 45 min on the phone with customer service and servicetechnician only to be told i have to file a warranty claim online and wait a couple days for you to figure out a resolution to my problem. On top of that box was received damaged and part was scratched. All notated with carrier. Not a good first go round with titan”

Helpful Report

Posted 3 years ago

Hello David, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our warranty specialists, who had processed a full refund for you without requiring the item to be returned. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Have ordered many times from Titan, quality is excellent. Great company to work with.”

Helpful Report

Posted 3 years ago

“good service, great quality, pretty happy with my purchase. thanks guys.”

Helpful Report

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews