Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,803 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,803 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Love our firepit grate! It is everything they said it was & came quickly! Definitely would order from Titan Great Outdoors again!”

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Posted 3 years ago

“Fast delivery and great product”

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Posted 3 years ago

“Part i received out of the box has defect from manufacturer. Then you make it worse because i had to waste 45 min on the phone with customer service and servicetechnician only to be told i have to file a warranty claim online and wait a couple days for you to figure out a resolution to my problem. On top of that box was received damaged and part was scratched. All notated with carrier. Not a good first go round with titan”

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Posted 3 years ago

Hello David, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our warranty specialists, who had processed a full refund for you without requiring the item to be returned. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Have ordered many times from Titan, quality is excellent. Great company to work with.”

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Posted 3 years ago

“good service, great quality, pretty happy with my purchase. thanks guys.”

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Posted 3 years ago

“good price and as discribed!”

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Posted 3 years ago

“Great accessory, well made and a good fit”

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Posted 3 years ago

“Haven’t used the Target system yet but appears to be very well built and is exactly what I was looking for. The purchase was simple and easy with just one call.”

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Posted 3 years ago

“On time and well built. Looking forward to using it. You do need better shipping boxes this one torn up pretty good.”

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Posted 3 years ago

“Great service and fast delivery!”

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Posted 3 years ago

“Unimpressed. I own a Solo stove for another location and bought Titan's stainless steel replica. Heavier but not as efficient in reducing smoke. The lid is not as durable as Solo's and more apt to be blown by the wind and damaged. My real issue was the unit came damaged (deeply dented in two spots) and the box had no sign of shipping damage which means quality control is lacking. Customer service was quick to respond and offered me a new one. I hate to see extra shipping, boxes and a stove go to waste so requested simply a reduction in my cost. They only offered $13. Sigh. Titan will spend at least $100 to ship a new one and pickup the old. Customer service does not have the authority to make a good decision for the company and the environment. Waiting on my new one.”

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Posted 3 years ago

Hello Lewis, please accept our heartfelt apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the replacement and return for you. If you need further assistance, please contact us at info@titangreatoutdoors.com and mention PBR Amyra.

Posted 3 years ago

“Love this wood storage rack! It’s an awesome piece especially for the price! There were some Shipping issues originally and customer service was incredible, sent a new Package right away! Would highly recommend!”

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Posted 3 years ago

“The fedex ground shipping was the worst shipping route I’ve experienced in a long time.”

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Posted 3 years ago

“The product is awesome.”

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Posted 3 years ago

“Great looking product, looking forward to using it.”

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Posted 3 years ago

“Easy to order from website and quick delivery!”

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Posted 3 years ago

“Very easy to order product and received it in a couple of days. Very pleased!”

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Posted 3 years ago

“No clear direction on what fire ring goes with. What fire grate. Ordered what I thought to be a matching combination only to find out the fire ring was way too small. Better information needs to be available on your site to make sure that items work with other items as a kit.”

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Posted 3 years ago

Hello Eric, please accept our heartfelt apologies if you have ordered the wrong size. Your feedback will certainly be used to improve the product listing in order to ensure that our customers are not confused by the information on the item. I checked your account and noticed that you've already spoken with one of our product specialists, who has already submitted your return request. Please email us at info@titangreatoutdoors.com with the subject PBR Amyra if you require further assistance.

Posted 3 years ago

“Nice furniture delivered promptly, but be careful on the close out/scratch and dent. Our one table was not scratched or dented as much as it was split. It should not have been sold. The regular chairs were great.”

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Posted 3 years ago

“Very helpful assisting in getting the correct items delivered to me”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,803 reviews