Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It's the third time in buying from TGO. Love the service and prices.”

Helpful Report

Posted 3 years ago

“All your products so far have been great- we love the one inch spit roaster and will continue shoping at your site.”

Helpful Report

Posted 3 years ago

“Fast shipping. Product as described.”

Helpful Report

Posted 3 years ago

“Good product. Should be made in the USA tho”

Helpful Report

Posted 3 years ago

“It was easy to put together and seems to be durable, only time will tell.”

Helpful Report

Posted 3 years ago

“Product was a smashed and dropped on my driveway. Contacted company and sent photos and a video and have not heard back. Very poor service.”

Helpful Report

Posted 3 years ago

Hello Chris, please accept our heartfelt apologies if the item you received was damaged during shipping. We value our customers' feedback and are constantly working with shipping companies to enhance our packaging so that it can endure the rigors of transit. I looked through your account and found that we have issued a full refund for the order without asking you to return the item. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Fast shipping. Good quality”

Helpful Report

Posted 3 years ago

“We're a bit disappointed ... we came up two screws short, which means we only were able to install 4 of the 4 bottom tier pieces!”

Helpful Report

Posted 3 years ago

“Haven’t taken them out yet but look good as described. Came fast especially with holiday. Ready to put em to work!”

Helpful Report

Posted 3 years ago

“Great product and fast delivery. Quality is excellent!”

Helpful Report

Posted 3 years ago

“Fantastic”

Helpful Report

Posted 3 years ago

“Extremely happy, tuff reinforced build.”

Helpful Report

Posted 3 years ago

“Shipped so fast I was caught off guard. 4 days early. Grills packed in welded and bolt iron, nothing could damage these. Very very impressed.”

Helpful Report

Posted 3 years ago

“The Santa Maria-style grill accessory works great! I'm surprised how easy it is to clean too. I was expecting food to stick to it, but that isn't the case. I recommend this product.”

Helpful Report

Posted 3 years ago

“Teak bench was delivered promptly with all the hardware needed.”

Helpful Report

Posted 3 years ago

“Excellent phone customer service. Item in stock and shipped immediately. First experience but will be back.”

Helpful Report

Posted 3 years ago

“Quality material, and quick turn time.”

Helpful Report

Posted 3 years ago

“A part was missing and I called the guy said they don’t have any of those part available and I still haven’t heard from them.. so now I have a brand new wood holder I can’t use because of the missing leg !! Company’s should stop using fed ex !! There’s horrible shipping company the box was literally open and loosing parts while he carried it from his truck to my door.”

Helpful Report

Posted 3 years ago

Hello Stephanie, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“The product itself is simply designed heavy duty and looks like it will last years. However , the shipping package was falling apart and needs to be re-thought.”

Helpful Report

Posted 3 years ago

“I like the grill with rotisserie I only have two suggestions Increase the length and thickness of the legs Also the motor should have a set point so it doesn’t slide when you take out the shaft”

Helpful Report

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews