Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,804 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,804 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I still haven't received my order and customer service tried to tell me that 2 packages were left on my porch when they never arrived to my house”

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Posted 3 years ago

Hi Jacob, We’re sorry you had a bad experience in regards to the delivery. I have had a chance to check and I am glad to see that a replacement order was keyed and received. Thank you very much for the opportunity to correct this for you. Thank you as well for responding to our follow up email.

Posted 3 years ago

“Firepit is gorgeous! Can’t wait to have our first fire in it this weekend. Box arrived in pristine condition and firepit was well packaged to ensure no damage arrived in transit. Will last a lifetime!”

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Posted 3 years ago

“Love it 🥰”

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Posted 3 years ago

“Quality product, great price, quick delivery”

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Posted 3 years ago

“The table was shipped with FedEx ground and came damaged with scratches all over the surface. This was after the nightmare of dealing with FedEx who claimed it was delivered but nothing was left except for some paperwork from Titan that was found in the ditch at the end of our driveway. I submitted a claim and the table showed up 3 days later in a mangled box, like someone threw it off a moving truck! I understand that things happen but maybe pick a better courier, FedEx ground are independent drivers and clearly this one didn’t seem to care!”

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Posted 3 years ago

“MISSING PART”

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Posted 3 years ago

Hi Jae, thank you for your review and my apologies for the experience you have had with your. I have had a chance to check this and I can see that a replacement has been issued and received. Thank you very much for your patience and for allowing us the opportunity to turn this around for you. We value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit, reducing cases of missing parts to 0.

Posted 3 years ago

“Great product, exactly as described and expected.”

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Posted 3 years ago

“Good stuff from them”

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Posted 3 years ago

“Excellent!”

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Posted 3 years ago

“Excellent quality -- super heavy duty. I can tell this will last a lifetime, even being left outdoors.”

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Posted 3 years ago

“Great purchase experience. Fire pit grate looks like it is going to hold up very well.”

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Posted 3 years ago

“Great product!”

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Posted 3 years ago

“I am building a private campground in Foresthill California and found these fire rings on Titan's site. The price point was very good and they have a built-in grill for cooking. I received my order very quickly, shipping was early and all 10 of them showed up with minimal damage to the boxes. I've opened and inspected just one so far. Construction seems good, strong product that looks like it will stand the test of time. If these work as good as they look we will be purchasing another 90 units to complete our 100 site campgrounds. Can't wait to get them installed and tested.”

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Posted 3 years ago

“This item is not pre assembled correctly! The side with the sprocket does not have a hole to fasten the hook to the frame? Looks like the other side has a pre drilled hole? Not sure how this happened. Please send the correct assembly. Order #13100158665”

Helpful Report

Posted 3 years ago

Hello Alan, please accept our heartfelt apologies if the sprocket does not have a hole to fasten the hook to the frame. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. If the item fails in any way, you can file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titangreatoutdoors.com and reference PBR Amyra if you require additional assistance.

Posted 3 years ago

“Received damaged/defective product. After contacting customer service I had the damaged product picked up by the carrier and brand new shipped immediately for exchange”

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Posted 3 years ago

“Amazing quality for the price!!! highly recommended”

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Posted 3 years ago

“The table is great. Perfect weight. Nicely constructed. Delivery was on time. I had difficulty figuring out how to assemble the wood pieces. There was a diagram for bolts but not for the wood. You have to assemble 2 sets of 2 legs in order to slide them together.”

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Posted 3 years ago

“Quick turnaround on orders and I am very pleased”

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Posted 3 years ago

“Great products fast shipping great prices”

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Posted 3 years ago

“We ordered a "scratch and dent" lounger and footstool. There was a small crack in one of tenons that extended inward for about three inches. It didn't affect the assembly. Other than that the exterior condition of the lounger was excellent. I appreciated the smooth sanding job, not always the case with teak furniture. The instructions were limited to simple drawings. There were no remarks regarding gluing of the tenons and dowels. I called customer service and was told it was optional. I noticed, however, that the dowel were of the spiral fluted type, which are made to be glued. So we glued the tenons and the doweled joints, making sure to remove any excess glue. On some of the dowel joints, the holes were not uniformly drilled so they required the dowels to be driven in with a mallet and scrap piece of wood. As it was, six of the dowels did not go in all the way and had to be carefully trimmed off with a flush-cutting saw. The others all drove flush easily using a small hammer.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,804 reviews