Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,203 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

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“Easy to assemble. Had first fire within minutes”

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Posted 4 years ago

“Very well made! 4 times the mass of what it replaced! Can’t wait to see it lit up?”

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Posted 4 years ago

“Product looks good so far”

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Posted 4 years ago

“Very happy, free shipping, delivered to my door and ahead of schedule.”

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Posted 4 years ago

“Absolutely amazing. The wagon wheel fire grate was the perfect finishing touch to our outdoor fireplaces! The quality greatly exceeded our expectations!!! Outstanding products!!! Thank you!”

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Posted 4 years ago

“The package did t come with the bolts.”

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Posted 4 years ago

Hi Derek, thank you for posting a review and my apologies about this. I have had a chance to check and I can see that one from our team has reached out on 10/10 regarding this and have provided a resolution.

Posted 4 years ago

“Received real fast!!! Just installed in the fireplace looks like it is going to work great. Not cold enough for a fire yet.”

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Posted 4 years ago

“The product and the material it was fabricated with is great, good sturdy steel. There was no damage to the packaging when delivered, but once Box was opened there were 9 fire bricks busted in half. Almost looks like it was packaged damaged, so was not really happy with that. I would recommend you have quality control before the product leaves your facility. Other than the broken brick its a nice quality grill.”

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Posted 4 years ago

Hello Anthony! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery, so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 4 years ago

“My fire pit was delivered in two days, which was great and I used it for the first time last night and it worked wonderfully! So happy with my purchase, and I’m sure I’ll have many more years of use, because it is well made and solid. Thanks Titan!”

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Posted 4 years ago

“The fire grate is exactly what we needed and fits into our space perfectly. We were surprised at how quickly we received it!”

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Posted 4 years ago

“Product came in top quality. Would highly recommend purchasing again”

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Posted 4 years ago

“Love It!! works great, puts more heat out into our room.”

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Posted 4 years ago

“Great service and product.”

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Posted 4 years ago

“Very pleased with the products and the shipping was great. Thanks”

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Posted 4 years ago

“product is well made and worth the money.”

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Posted 4 years ago

“Solid product. Fast free shipping.”

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Posted 4 years ago

“Fits like a glove and looks great!”

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Posted 4 years ago

“Very nice to receive emails regarding my order. I knew everything thing that was going on with my order. Packing for my fire ring was top notch.”

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Posted 4 years ago

“Great item!”

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Posted 4 years ago

“good service”

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Posted 4 years ago

Ash & Ember is rated 4.5 based on 3,203 reviews