Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Have nothing but positive things to say about my order. The quality for the price of what I got is phenomenal. Could not be more pleased. Fast shipping on top of everything else. Will be back to order more for sure and will recommend Titan Great Outdoors to everyone.”

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Posted 3 years ago

“This grill is a must. Now I am ready to show off my grill. My neighbors will enjoy the odors from the first pork and the meats we will be cooking.”

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Posted 3 years ago

“The Hemisphere fire pit looks great and it came just a few days after it was ordered.”

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Posted 3 years ago

“The same day my order shipped, I was sent an email that the same item was on sale and they wouldn’t honor the sale price.”

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Posted 3 years ago

Hi Ryan, Thank you for your review and we do apologize about this. We do have a price adjustment policy however, it can be applied if an item placed on order went on sale within 24 hours. I have had a chance to check and your order went on sale 48 hours after it was placed.

Posted 3 years ago

“got 4 indoor stools, one was slightly bent, but otherwise great product for the price!! I'm super pleased and would order from titan again.”

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Posted 3 years ago

“The grill is well build, no real instructions on pull together, but no problem.My grill have several dents and scratches, credited $50.00 .”

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Posted 3 years ago

“Exactly what I needed. Heavy, we’ll made”

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Posted 3 years ago

“Good job thanks”

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Posted 3 years ago

“Great weight and provides plenty of air around the fire box”

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Posted 3 years ago

“Great product, good price.”

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Posted 3 years ago

“Exactly what we hoped for! Quick and easy and well priced”

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Posted 3 years ago

“Awesome. Fast shipping, great packaging. Weather hasn't been good here to put a fire under it.”

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Posted 3 years ago

“Order came very quickly”

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Posted 3 years ago

“Great product and very timely delivery”

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Posted 3 years ago

“I still haven't received my order and customer service tried to tell me that 2 packages were left on my porch when they never arrived to my house”

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Posted 3 years ago

Hi Jacob, We’re sorry you had a bad experience in regards to the delivery. I have had a chance to check and I am glad to see that a replacement order was keyed and received. Thank you very much for the opportunity to correct this for you. Thank you as well for responding to our follow up email.

Posted 3 years ago

“Firepit is gorgeous! Can’t wait to have our first fire in it this weekend. Box arrived in pristine condition and firepit was well packaged to ensure no damage arrived in transit. Will last a lifetime!”

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Posted 3 years ago

“Love it 🥰”

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Posted 3 years ago

“Quality product, great price, quick delivery”

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Posted 3 years ago

“The table was shipped with FedEx ground and came damaged with scratches all over the surface. This was after the nightmare of dealing with FedEx who claimed it was delivered but nothing was left except for some paperwork from Titan that was found in the ditch at the end of our driveway. I submitted a claim and the table showed up 3 days later in a mangled box, like someone threw it off a moving truck! I understand that things happen but maybe pick a better courier, FedEx ground are independent drivers and clearly this one didn’t seem to care!”

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Posted 3 years ago

“MISSING PART”

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Posted 3 years ago

Hi Jae, thank you for your review and my apologies for the experience you have had with your. I have had a chance to check this and I can see that a replacement has been issued and received. Thank you very much for your patience and for allowing us the opportunity to turn this around for you. We value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit, reducing cases of missing parts to 0.

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews