Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,804 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,804 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Only used it once and it worked great! It's the exact same one as my son has and we loved his when we saw it in action. Heavy duty and sturdy! Plenty of room on the large grate! The pole will get scratched moving the grate. I believe I would prefer the pole be just one section instead of screwing it together but we'll see how it goes. My son's broke and he just had it welded together.”

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Posted 3 years ago

“Received the rotisserie, was disapponted it only had one spit fork.”

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Posted 3 years ago

“24” fireplace grate is perfect size for our outdoor fire pit, very heavy, appears it should hold up for a long time. Arrived very quickly!!”

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Posted 3 years ago

“I placed my order and received the Titan 25W SPIT TRIPOD ROTISSERIE ROASTER STAND just a few days later! We had it in time for Father's Day and to use while we were camping for the weekend. It worked great and my husband loved it.”

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Posted 3 years ago

“Quick and convenient. The grill grate for my Webber is AWESOME!”

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Posted 3 years ago

“Very easy transaction! Fast delivery. Titan kept me informed every step of the way.”

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Posted 3 years ago

“No directions in the box how to assemble.”

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Posted 3 years ago

“Arrived within a week. Super easy to set up and use. Overall I am very happy with everything”

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Posted 3 years ago

“Good product. Good shipping although boxes were damaged. Had to make some modifications but came out nice. Screws weren’t labeled properly which presented a challenge also.”

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Posted 3 years ago

“Our order was missing 6 pieces and we are unable to get through to your customer service. Please contact for assistance. Hlfarrar84@gmail.com”

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Posted 3 years ago

Hello Heather, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at iinfo@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“I received a phone call from Jennifer to schedule shipping and did so for 06/15. The package was a no show. The manager decided to not load my package and not call. I then called to find out and was told that there were notes stating that it should have been delivered. I then rescheduled another delivery date for 06/17. I called on the morning of 06/17 and the girl who answered the phone had to tell them to put my package on the truck for shipping otherwise without my call, it again would not have been delivered. Poor communication or work between the call intake, to shipping labels w confirmation numbers to actually getting the products in a timely manner. I would not recommend this delivery service to anyone.”

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Posted 3 years ago

Hello Jennifer, please accept our heartfelt apologies for any issue that occurs after the order has shipped. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I reviewed your account and verified that your order was delivered on June 17, 2022. If you need further assistance, don't hesitate to get in touch with us at info@titangreatoutdoors.com and reference PBR Amyra.

Posted 3 years ago

“Very pleased with the packaging. The rotisserie works great.”

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Posted 3 years ago

“Fast Shipping 📦👍🏾”

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Posted 3 years ago

“Never received item”

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Posted 3 years ago

Hello Tim. Please accept our heartfelt apologies if your package was not delivered. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Shipping was a little frustrating but that seems par for the course these days. The product appears to be pretty solid, though I haven’t used it yet. I would have preferred the ring on the bottom be such that the drain hole was off the ground but that was easy enough to address using the pavers I sat it on. I’m happy with it.”

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Posted 3 years ago

“Use the grill today for the first time. It worked great. Thanks for a great product. Ron”

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Posted 3 years ago

“Arrived fast and was a breeze to put together.Already cooked to meals on it and both came out amazing”

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Posted 3 years ago

“Everything went together as shown in the directions. Nicely done, thank you”

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Posted 3 years ago

“The product is better than I thought it would be, delivery was fast, it was well packaged.”

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Posted 3 years ago

“The item arrived on time.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,804 reviews