Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It came greasy and dirty. Has burnt food on it. Looks like it was used. No assembly instructions.”

Helpful Report

Posted 3 years ago

Hello Lynn, please accept our sincere apologies if the item arrived without the manual. To avoid customer confusion, we will consider your suggestions to improve the manuals for our products and ensure that every product we ship has a manual inside the package. The item's manual may be found at http://titanmanuals.com/pdfs/35SPROWHV2.pdf. Also, the item you purchased is from Scratch and Dent Deal - the item may have cosmetic damage and/or missing hardware. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Fantastic quality, great products!”

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Posted 3 years ago

“I am impressed with the products and service of Titan Great Outdoors. I purchased the Santa Maria grill. Modified it slightly with paint and chains and pimped my Weber pro. The cook was excellent kissed by flames and not overly smoked. This is my 5th piece in outdoor grilling, charbroiling, and smoking collection. I can deliver what is needed. This kettle Argentinian grill takes your Q to the next level, absolutely love it. Get one you will be impressed. QUE PADRE BBQ. I wanted to upload my cooker, but attachments non available.”

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Posted 3 years ago

“The equipment was delayed by a day or two from original date, but it was exactly what I was looking for and nothing was broken or defective. I have not had the chance to use the plates yet, but will be sure to send out a review once I’ve put them through some test.”

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Posted 3 years ago

“High quality product at a reasonable price.”

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Posted 3 years ago

“Order processed & shipped quick ! Targets are as advertised, 1/2" AR500 10 yard test with 9mm, .40sw, .45acp, no Denting.”

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Posted 3 years ago

“The fire pit lid I bought was just what I was looking for gray product great price thanks.”

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Posted 3 years ago

“Fedex lost my first order. Titan was quick to send a replacement order with no questions asked. Great customer service.”

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Posted 3 years ago

“Titan’s website was easy to use. Finding description and information was exceptionally user friendly. Getting my order ready to ship was lightening fast! Standard shipping was fast. All around great experience.”

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Posted 3 years ago

“Costumer service was very responsive and diligent in addressing issues in shipping, Thank you for the personal attention to details. Quick shipping as well!”

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Posted 3 years ago

“The item exceeded my expectations. Really well made and Heavy Duty for the price point It was delivered quickly and left in a dry spot in my porch.”

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Posted 3 years ago

“Looks to be well built. Easy to assemble. Haven’t used it yet, but appears to be just what I wanted. Quick delivery.”

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Posted 3 years ago

“Excellent. Exactly what I was looking for and arrived quicker then I expected.”

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Posted 3 years ago

“Quick delivery. Good product. Would be nice to be able to buy a number of individual plates. Thanks”

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Posted 3 years ago

“Only used it once and it worked great! It's the exact same one as my son has and we loved his when we saw it in action. Heavy duty and sturdy! Plenty of room on the large grate! The pole will get scratched moving the grate. I believe I would prefer the pole be just one section instead of screwing it together but we'll see how it goes. My son's broke and he just had it welded together.”

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Posted 3 years ago

“Received the rotisserie, was disapponted it only had one spit fork.”

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Posted 3 years ago

“24” fireplace grate is perfect size for our outdoor fire pit, very heavy, appears it should hold up for a long time. Arrived very quickly!!”

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Posted 3 years ago

“I placed my order and received the Titan 25W SPIT TRIPOD ROTISSERIE ROASTER STAND just a few days later! We had it in time for Father's Day and to use while we were camping for the weekend. It worked great and my husband loved it.”

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Posted 3 years ago

“Quick and convenient. The grill grate for my Webber is AWESOME!”

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Posted 3 years ago

“Very easy transaction! Fast delivery. Titan kept me informed every step of the way.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews