Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,954 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,954 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

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English

“It was what I needed for my titan outdoors grill”

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Posted 3 years ago

“Great product. Very please with guick delivery”

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Posted 3 years ago

“Great fire ring!”

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Posted 3 years ago

“These paddles are great! Just what I needed to make my dueling tree. Price was also great and fast shipping. Thank You!!!”

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Posted 3 years ago

“The shipping was very fast. I have not put the planter together yet but I love the Corten steel and it has a very solid weight to it.”

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Posted 3 years ago

“Awesome quality!! Highly recommend”

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Posted 3 years ago

“The worst customer service I’ve experienced. My shipment was lost and after numerous phone calls I was told to either wait 2 weeks before a replacement can be shipped out or pay for shipping and a new fire pit. I NEVER LOST THE SHIPMENT! 6 separate phone calls to customer service and requesting to speak with a supervisor, I was told each time by the reps that no supervisor was available. Then they proceeded to assure me and “promise” me that someone will call me back in 2-4 hours and that my case has been sent to escalation. Not one time did anyone ever call me back. How does a customer service center not have any supervisors?? I called different days of the week, different hours of the day and kept getting the same answer. Will not do business with this company again”

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Posted 3 years ago

Hi Paul. thank you for the review and my sincere apologies for the experience you have had regarding shipping. I have had a chance to check this and indeed, the carrier has declared the original order lost in transit. I can see however that a replacement has been keyed and declared delivered on 07/06. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. Thank you very much for letting us turn this around for you.

Posted 3 years ago

“Product is great, everything is perfect for my friend.”

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Posted 3 years ago

“Was super satisfied with my purchase. Great price. However, when the box arrived damaged, along with a chair with scratches and dents, they offered me a 10% refund ($5) to resolve the issue. I'm not satisfied with this. I would expect a new chair to be sent or a refund in the price of 1 chair. Will update review if customer service comes to a better resolution.”

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Posted 3 years ago

Hello Heather, please accept our heartfelt apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I reviewed your account and orders to see if there was anything we could do to improve your situation. Unfortunately, I was unable to come up with a better option than the one we have presented, which is to keep the item and issue a partial refund. If you need further assistance, don't hesitate to get in touch with us at info@titangreatoutdoors.com and reference PBR Amyra.

Posted 3 years ago

“Don’t leave many reviews but my experience was outstanding. The wagon wheel grate we ordered is really solid and well built. It came lightning fast and was well packaged.”

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Posted 3 years ago

“Excellent shipping & delivery times”

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Posted 3 years ago

“Ordered a 45 lb round 24" diameter BBQ griddle on June 29th. Item arrived 48 hours later on July 1st, just in time for Independence Day weekend BBQ! FREE SHIPPING. How do they do it??? I don't know.”

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Posted 3 years ago

“Very pleased with order tracking and delivery of the product. Product met my expectations”

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Posted 3 years ago

“Great product - well made and delivery was efficient.”

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Posted 3 years ago

“Good product, great price and delivery”

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Posted 3 years ago

“It’s terrible it doesn’t hold the hog it caught on fire twice we had to cut it up and it never got done I’m very disappointed”

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Posted 3 years ago

Hi Onie, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. I have had a chance to check this and one from our warranty team has sent you a follow up on 07/18 regarding the grill. Thank you very much as well for responding to our email.

Posted 3 years ago

“Have nothing but positive things to say about my order. The quality for the price of what I got is phenomenal. Could not be more pleased. Fast shipping on top of everything else. Will be back to order more for sure and will recommend Titan Great Outdoors to everyone.”

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Posted 3 years ago

“This grill is a must. Now I am ready to show off my grill. My neighbors will enjoy the odors from the first pork and the meats we will be cooking.”

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Posted 3 years ago

“The Hemisphere fire pit looks great and it came just a few days after it was ordered.”

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Posted 3 years ago

“The same day my order shipped, I was sent an email that the same item was on sale and they wouldn’t honor the sale price.”

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Posted 3 years ago

Hi Ryan, Thank you for your review and we do apologize about this. We do have a price adjustment policy however, it can be applied if an item placed on order went on sale within 24 hours. I have had a chance to check and your order went on sale 48 hours after it was placed.

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,954 reviews