Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Arrived very well packed and fully assembled. Love it”

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Posted 3 years ago

“thank you for item it will help when im camping”

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Posted 3 years ago

“We ordered the hemisphere fire pit. Absolutely love it. Great customer service and delivery of this item was great. 👍👍👍👍👍🐶”

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Posted 3 years ago

“Fast shipping. Good product. Good value.”

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Posted 3 years ago

“Excellent product selection and quality. I wouldn’t by teak anywhere else”

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Posted 3 years ago

“This all around is a very basic solid fire bowl that seemingly will last for a long time. We have been looking for something this solid and simple for a long time we live by a river and have a lot of fires. The only thing my husband wishes it had was a handle or ring for pushing it around as the wind shifts around here are crazy and he moves the bowl to and from on a given night Other than that 4.5 stars!! Ty”

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Posted 3 years ago

“I received one box and in it was one panel from the 12 panel foldable fire pit I ordered. I called two days ago and have heard nothing since.”

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Posted 3 years ago

Hello Sondra, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on June 15, 2022. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“A great product quality is exceptionally fast service shipping as quick as it could be and they stand behind their product doesn't get any better”

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Posted 3 years ago

“You did great.”

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Posted 3 years ago

“Great improvement to my fire pit!!”

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Posted 3 years ago

“loved the service and quality of the bench. However, we were missing many dowels and screws! Unfortunately, as this was a memory bench for my nephew who passed away.”

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Posted 3 years ago

“a++++++++++++”

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Posted 3 years ago

“My service rep was top notch and prompt. Great experience.”

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Posted 3 years ago

“Love it, works great, easy setup, Awesome quality...thank you!”

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Posted 3 years ago

“Great box. Fast shipping. Complements my existing furniture well”

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Posted 3 years ago

“They did as greatJob,getting me the gongs that I ordered in a timely manner. The products was as shown. The shipment was on time and in good order.”

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Posted 3 years ago

“Delivery on time and great product”

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Posted 3 years ago

“Looks great and great fit on my 36” flat top grill !!”

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Posted 3 years ago

“Minor damage in shipping should have been an easy fix. Customer service responds through email, slowly, but no good solutions.”

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Posted 3 years ago

Hello Stephen, please accept our heartfelt apologies if the item you received arrived with minor damage. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and noticed that our product specialists sent you an email on June 10, 2022, offering a partial refund and a replacement, but we have yet to hear back. Please respond to or email us at info@titangreatoutdoors.com with the subject PBR Amyra if you require further assistance.

Posted 3 years ago

“Great value, fast shipping. Thanks TITAN!”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews