Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,887 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,887 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“amazing and will be buying future products”

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Posted 3 years ago

“These are good and easy to assemble, Product arrived exactly as described. Now I have to catch boar.”

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Posted 3 years ago

“Well the iron stake didn’t come and I haven’t received the refund promised. I still now have a useless grate with no stake, even if I do get refunded it’s still irritating, can I get some help on this? I know you guys have an iron stake for this laying around somewhere.”

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Posted 3 years ago

Hello Matthew, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our specialists, who had issued a full refund on June 09, 2022, without requiring you to return the item you received. The refund should reflect your account in 5-7 business days. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Great product, great price, arrived just in time.”

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Posted 3 years ago

“Fast delivery, very well packed, great grill and the chicken came out GREAT.”

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Posted 3 years ago

“Every expectation met..”

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Posted 3 years ago

Hello Keith! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!

Posted 3 years ago

“Our grill arrived in a timely manner and in good condition. Features we're accurately described. Satisfied with my purchase.”

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Posted 3 years ago

“Great product..everything I hoped it would be and super fast delivery...much appreciated..nuff said”

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Posted 3 years ago

“Great product”

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Posted 3 years ago

“Arrived very well packed and fully assembled. Love it”

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Posted 3 years ago

“thank you for item it will help when im camping”

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Posted 3 years ago

“We ordered the hemisphere fire pit. Absolutely love it. Great customer service and delivery of this item was great. 👍👍👍👍👍🐶”

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Posted 3 years ago

“Fast shipping. Good product. Good value.”

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Posted 3 years ago

“Excellent product selection and quality. I wouldn’t by teak anywhere else”

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Posted 3 years ago

“This all around is a very basic solid fire bowl that seemingly will last for a long time. We have been looking for something this solid and simple for a long time we live by a river and have a lot of fires. The only thing my husband wishes it had was a handle or ring for pushing it around as the wind shifts around here are crazy and he moves the bowl to and from on a given night Other than that 4.5 stars!! Ty”

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Posted 3 years ago

“I received one box and in it was one panel from the 12 panel foldable fire pit I ordered. I called two days ago and have heard nothing since.”

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Posted 3 years ago

Hello Sondra, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on June 15, 2022. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“A great product quality is exceptionally fast service shipping as quick as it could be and they stand behind their product doesn't get any better”

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Posted 3 years ago

“You did great.”

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Posted 3 years ago

“Great improvement to my fire pit!!”

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Posted 3 years ago

“loved the service and quality of the bench. However, we were missing many dowels and screws! Unfortunately, as this was a memory bench for my nephew who passed away.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,887 reviews