Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,887 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,887 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It’s a beautiful product I can see us using for many years!”

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Posted 3 years ago

“Item came on time and Titan is well connected to their product.”

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Posted 3 years ago

“Awful customer service...refused to help correct issue with defective 42" Hemisphere bowl that came with manufacturing defect. Refused to return or try to correct issue. Product looks nothing like in photos...came out of the box with huge goopy/crusty blobs of something (glue?) all over side and interior of it. Base was completely rusted and stained my patio within 1 day of setting it on it. I understand this is RAW metal but nothing in the description says it comes with giant crusty rust blotches all over it and that it will most surely stain our patio/concrete within a day of ownership. I have not even burned anything in this and the entire thing is already rusted bright orange! Heaven forbid if anyone accidentally leans against it or try to move...it will result in rust all over you and anyone around you! VERY DISAPPOINTED! Also NO instructions included on how to manage this orange rusty nightmare!”

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Posted 3 years ago

Hello Julie, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. We value our customers' feedback and are constantly working to enhance the products we manufacture to achieve our goal of providing the highest quality possible. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titangreatoutdoors.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“Lovely bench but terrible assembly instructions. Parts sheet in box does not match parts on line. YOU MUST ASSEMBLE THE BENCH ONLY ON ONE ONE SIDE SO YOU CAN PUT ON THE GLIDER MECHANISM THEN ATTACH THE OTHER SIDE. But the instructions do not tell you this. The bench is very solid and comfortable once assembled”

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Posted 3 years ago

“The grate looks great. Nice quality and should last forever. The only problem when ordering was it wouldn’t take my 5% off coupon that I received when I signed up for emails.”

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Posted 3 years ago

“Amazed at how quickly the item arrived. Very heavy and such a unique design. It's perfect for our new firepit area!”

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Posted 3 years ago

“Excellent wood. Excellent Hardware. Beautiful design. Assembly instructions....really bad. I would give it five stars if it weren/t for the poor assembly instruction; either the ones in the box or on the web. None of them reflect where the pivot rod hardware is placed on the lower section. There is no step by step instruction and this one is challenging because of those rods so you need to figure out a good order of assembly. In general, I found that you build one side on the top section or bottom section, then mate the sections together, then attach the components on the other side that things work out. Even so, I would still recommend this bench! It's a great value that is half the cost of other Grade A teak benches out there.”

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Posted 3 years ago

“Beautiful chairs! Well made!”

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Posted 3 years ago

“I’ve been shopping for a Santa Maria Grill for a year or so. I was actually Leary of this one because the price was so good. I thought to myself “ gotta be a lightweight “ grill. I like things overbuilt. But I took a chance and I was stunned at how heavy this grill is. I was also stymied by how fast it shipped. Better and faster than Amazon. I’ll be shopping her from now on. I like the products and service.”

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Posted 3 years ago

“Customer service is not really that caring, automated phone service is terrible.”

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Posted 3 years ago

“Great quality product, great price, and quick shipping. Will definitely buy from them again.”

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Posted 3 years ago

“The item seemed just fine, but the buckle on the bag came broken.”

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Posted 3 years ago

“Love this company! Super fast shipping and a great quality product. Thank you!”

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Posted 3 years ago

“Great service, been cooking 55 years on charcoal and this is a great addition to my grills. So fun and versatile. Just need to know how much is just a grate. I will cook through this one soon because I cook on this about every night. Please let me know. When my buddies see this they will have to have one. Thanks”

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Posted 3 years ago

“I received the grill I ordered and it is damaged. I am now on day 3 without a response from customer service. I am now going online to write my review on Titan that will not be flattering.”

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Posted 3 years ago

Hello Richard, please accept our heartfelt apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I reviewed your account and found that the replacement order was placed on June 07, 2022. You will receive an email for the tracking details once this order has shipped. If you have any pending issues that we can look into for you, please reach out to us at info@titangreatoutdoors.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“I bought a "scratch and dent" item at a big discount. Great shipping, I received it very quickly! Fire pit rings are going to get scratched and dented anyway! Great item at a great price. The only potential issue with the fire pit ring is that I think that the welding should have been much more substantial.”

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Posted 3 years ago

“1234567890”

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Posted 3 years ago

“It's always a little spooky dealing with an unfamiliar company. I took the leap and I'm glad I did. Good prices, fast shipping and quality products. I'll be back.”

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Posted 3 years ago

“Great 👍 I'm happy”

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Posted 3 years ago

“Fast Shipping. Great well made Teak Chairs.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,887 reviews