Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Customer service is not really that caring, automated phone service is terrible.”

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Posted 3 years ago

“Great quality product, great price, and quick shipping. Will definitely buy from them again.”

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Posted 3 years ago

“The item seemed just fine, but the buckle on the bag came broken.”

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Posted 3 years ago

“Love this company! Super fast shipping and a great quality product. Thank you!”

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Posted 3 years ago

“Great service, been cooking 55 years on charcoal and this is a great addition to my grills. So fun and versatile. Just need to know how much is just a grate. I will cook through this one soon because I cook on this about every night. Please let me know. When my buddies see this they will have to have one. Thanks”

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Posted 3 years ago

“I received the grill I ordered and it is damaged. I am now on day 3 without a response from customer service. I am now going online to write my review on Titan that will not be flattering.”

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Posted 3 years ago

Hello Richard, please accept our heartfelt apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I reviewed your account and found that the replacement order was placed on June 07, 2022. You will receive an email for the tracking details once this order has shipped. If you have any pending issues that we can look into for you, please reach out to us at info@titangreatoutdoors.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“I bought a "scratch and dent" item at a big discount. Great shipping, I received it very quickly! Fire pit rings are going to get scratched and dented anyway! Great item at a great price. The only potential issue with the fire pit ring is that I think that the welding should have been much more substantial.”

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Posted 3 years ago

“1234567890”

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Posted 3 years ago

“It's always a little spooky dealing with an unfamiliar company. I took the leap and I'm glad I did. Good prices, fast shipping and quality products. I'll be back.”

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Posted 3 years ago

“Great 👍 I'm happy”

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Posted 3 years ago

“Fast Shipping. Great well made Teak Chairs.”

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Posted 3 years ago

“Fast service great product”

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Posted 3 years ago

“Exactly what we ordered and timely”

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Posted 3 years ago

“Perfect addition to my camping and outdoors activities”

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Posted 3 years ago

“Practically appeared at my door a minute after ordering.”

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Posted 3 years ago

“The grill I bought came with the mounting plate to mount to concrete. It made the grill 48" tall to the top position of grate. I am 6'2" and that is way too tall for me. I need to cut 1' off of the pipe to make it work then weld it back together the paint it. Then the grate resting slits are not even, so my grill when leveled up the grate will be crooked. This looks cheap, and poorly made, not very good quality control at Titan. Looks like it was made in somebody's garage and they were drinking when they made it. Disappointed I would of been happier if I would have made my own. I shouldn't have to rework something I just bought to make it useable.”

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Posted 3 years ago

“I Love My Portable Fire Ring! I can have a fire anywhere including in my woods & keep it contained. It is very heavy duty so it will last forever. I have put field rock around it so it looks very natural. Thanks Titan!”

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Posted 3 years ago

“Fast shipping and excellent product at a competitive price.”

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Posted 3 years ago

“fast delivery good quality”

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Posted 3 years ago

“The wagon wheel I bought is an extremely well built product. It arrived within days of my order!”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews