Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not your fault but FedEx delivered this to a home 2 blocks away. Thank goodness that homeowner is an honest person. He Loaded in his pickup and brought it over. So glad you put name and phone number on the label.”

Helpful Report

Posted 3 years ago

“Titan is a Great Company to Deal With! My order arrived on time and exceeded my Expectations. The Campfire Grill I ordered is Very Heavy Duty as described and I am Very Pleased after using it. It's Good to Do My Business with an Honest Company like Titan”

Helpful Report

Posted 3 years ago

“FedEx delivery service was awful. Third attempt successfull with second package of order. Lack of follow up by titan customer service and lack of titan response to multiple email requests for assistance.”

Helpful Report

Posted 3 years ago

Hello Angus, please accept our sincere apologies for the lack of communication about your order's status. We found your account and discovered that your order was shipped within 24 hours. We regret any carrier delays that occurred after the order was shipped. Unfortunately, we have little control over these delays, and our carriers try their best to keep the tracking information up to date. I checked your account and noticed that the replacement order arrived on May 26, 2022. If you need further assistance, please contact us at info@titanbrands.com and mention PBR Joanna.

Posted 3 years ago

“Prices are fantabulous vrs same products at discount stores. Shipping was awesome, I received the grill in time for memorial weekend. And The quality seems superb. I will highly recommend you to everyone!!!!”

Helpful Report

Posted 3 years ago

“My packet was delivered on time and with all the parts.”

Helpful Report

Posted 3 years ago

“The racks were easy to install and they fit good. Timely devivery.”

Helpful Report

Posted 3 years ago

“Upfront and easy to use website, fast free shipping, great experience, will definitely order from Titan again.”

Helpful Report

Posted 3 years ago

“Best communication I've ever had with an order, fast shipping, updates every step of the way. Very highly recommend.”

Helpful Report

Posted 3 years ago

“AWESOME & GREAT!”

Helpful Report

Posted 3 years ago

“Price and product great, shipping very quick and ordering very easy. Great job.”

Helpful Report

Posted 3 years ago

“Excellent”

Helpful Report

Posted 3 years ago

“Good customer service. I'm still looking for a snuffer lid for my 29" fire pit I just ourchased”

Helpful Report

Posted 3 years ago

“Everything arrived in the promised day and in perfect condition”

Helpful Report

Posted 3 years ago

“I ordered the 42” Hemipit and was amazed with the speed and ease of delivery as well as the overall quality of the fire pit. It is fantastic! Absolutely worth the money!”

Helpful Report

Posted 3 years ago

“Quality of product has been great, we have used it for roasting pig, turkey, beef and our next variation of meat is going to be bison.”

Helpful Report

Posted 3 years ago

“This chair is luxurious. I feel like a champion sitting in it. The bolts in the arms were a little tough to line up so I recommend that you start with them. Otherwise, the chair is superior.”

Helpful Report

Posted 3 years ago

“Experience was simple and trouble-free.”

Helpful Report

Posted 3 years ago

“The ordering process was super easy. Delivery was prompt except the delivery guys left the box resting on it's side when it clearly states whch side should be up. Thankfully there was no damage, nor missing pieces in the shipment. My husband loved his gift! It took him about 2 hours to put it together and we're looking forward to our first roast very soon.”

Helpful Report

Posted 3 years ago

“This "wagon wheel" fire grate is impressive!! Heavy duty to the max and looks great too. Allows you to burn wood in your pit with a lot less smoke since the fire is burning hotter with more airflow under the wood. This company is amazing...great prices, great quality products and ships fast. The fire pit grate 28" was also packaged extremely well. Extremely happy with this purchase!”

Helpful Report

Posted 3 years ago

“Fast shipping! Package arrived in the rain, but was rapped in plastic - keeping it dry!”

Helpful Report

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews