Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,806 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This grill is amazing. It arrived on time and was very well packed. Took me about an hour to assemble, nothing too arduous or anything. The grill is a work of art...just a good-looking addition to my back yard and you can really tell it is made of super high-quality materials. I recommend scrubbing the stainless steel grate with soap and water to remove the oily film. I believe this is added to protect the steel prior to seasoning. To season it, it got the grill nice and hot and put a few layers of canola on it...when the smoke stops, the grates are seasoned. Did some prime grass-fed ribeyes to break her in...came out amazing. Found a great cover on Amazon for it. I recommend one that is 58 inches wide with the buckle straps for tightening. Fit like a glove and looks good too. Already have seen some rubbernecking from envious passersby...not gonna lie, it is a good feeling! Thank you Titan for making such a great product at a fair price.”

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Posted 3 years ago

“To whom it may concern The product I bought from your company for my Blackstone was perfect and I got quickly Thank you thank you thank you!!”

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Posted 3 years ago

“Terrific quality, highly recommended.”

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Posted 3 years ago

“great price, came quickly”

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Posted 3 years ago

“Can't beat the price!”

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Posted 3 years ago

“I’ve been using my Pitt Boss pellet for a while now and has replaced my BHC Barrel and Weber 22” Kettle. Just easy pushing a button to turn on the pellet, LoL. However, with the Santa Maria attachment it just made me love my Weber again! I love this style of open fire cooking. Just throw in some coals (half chimney) and one or two logs of your favorite (mine is Hickory, Oak and Mesquite). It’s just so mesmerizing of controlling the heat with the wheel and watching the drippings of the meat hit the flame. I did burgers and carne asada with grilled vegetables on a hot 100 degree Texas day and it turned out great. Can’t wait to do more cooks on this beast. BTW Titan was great getting this product to me in a few days, actually beat my expectations. Lastly, the quality and build of this product is fantastic, you will not be disappointed!!”

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Posted 3 years ago

“Amazing quality! We ended up with the 29 inch and its huge! Why was I wasting my money on other fire pits?!?!”

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Posted 3 years ago

“Parts arrived quickly and work great.”

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Posted 3 years ago

“Quick shipment; easy to assemble & very sturdy.”

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Posted 3 years ago

“Great product for price, relative to other companies that sell Santa Maria style bbq pits. Easy assembly. From the central coast of California myself and can say nothing beats the over the fire flavor. Only thing, would recommend a removable drip tray (or rigging it yourself) - grease fire waiting to happen.”

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Posted 3 years ago

“Ordered the 13W rotisserie spit for my father's birthday. Waited for it to be delivered as it was delayed 4 days. Upon receiving it noticed the box was extremely damaged and thought to myself this can't be good. Upon opening the box I noticed several damaged spots. There were dents, dings, scratches and large gouges all over the product. I paid just short of $400 for this unit and I can say I am less then pleased. I am currently waiting to hear back from TITAN.”

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Posted 3 years ago

Hello Igor, please accept our heartfelt apologies for the poor quality of the item you received. We will surely use your feedback to improve our shipping process, ensuring that our warehouse team thoroughly inspects the item before shipping to ensure that we meet our aim of providing the highest quality possible. I reviewed your account and found that you had already spoken with one of our product specialists, who had placed your replacement order, which was delivered on May 20, 2022. If you need further assistance, please email us at info@titanbrands.com and mention PBR Joanna.

Posted 3 years ago

“Very easy to assemble and use. Only wish that the vertical supports were located outside the kettle so the kettle cover could be put on after the cook”

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Posted 3 years ago

“The fastest most professional shopping experience ever! High quality item, that exceeds all my expectations. Will definitely buy again. I even got my brother to order from you.”

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Posted 3 years ago

“Excellent. Fast delivery”

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Posted 3 years ago

“Great service and fast shipping A+”

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Posted 3 years ago

“Fantastic”

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Posted 3 years ago

“Very well built and quick shipp”

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Posted 3 years ago

“Love my new Cauldron!!! Great product at a great price!!!”

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Posted 3 years ago

“As.expected Titan.delivired good product!!”

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Posted 3 years ago

“Great service. Fast shipping! Fair prices. Very pleased overall.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,806 reviews