Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,806 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“There was a bit of confusion.... My order did not arrive.... I contacted customer service after about three weeks - who informed me that my package had not gone out for delivery - and my order had been voided. Would I like to place another order for the same item? O.K. - Second time around everything went smoothly and the order arrived in a week o\r so. The customer service representative was very helpful, and friendly. But what happened on the original order?”

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Posted 3 years ago

“I ordered the 59" teak glider and received a huge grill instead. The grill weighed 200lbs and was dropped into my driveway. I could not move the grill and had to park my car on the street for a few days until it was picked up. Your customer service had it picked up a few days later. Even before the glider was resent the item had a price reduction. I contacted customer service for the adjustment and had to fight to get it. I cannot say I had a great experience purchasing from your company.”

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Posted 3 years ago

Hello Tammy, please accept our heartfelt apologies for the terrible customer service you received, as well as the incorrect item we sent you and the problems you had with your order. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before sending them to verify that the correct item is selected. We're pleased to confirm that the replacement order for the correct item arrived on May 6, 2022. Please contact info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 3 years ago

“Excellent product at a reasonable price. Fast shipping as well.”

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Posted 3 years ago

“This is a great fire pit. The steel is thick and it holds a lot of wood. We like the drain hole in the bottom so when it rains no water stays inside. If you are looking at big box store fire pits DON’T. This costs a little more but is much much higher quality. I would recommend this to friends.”

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Posted 3 years ago

“My 24-inch diameter wagon wheel fire pit grate is well suited for the out-of-doors. It serves as the base for a Solo Stove Bonfire pit situated on a wood deck. The grate provides clearance beneath the pit and the redwood surface regardless of the amount of heat generated from the Bonfire piy. Your technical and sales staff assisted me through the planning and purchase of the grate. Packaging and shipping was effected in three days time. Titan Great Outdoors served us well. Thank You!”

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Posted 3 years ago

“The assembly was VERY easy. The grate rolls up and down effortlessly unlike some that stick or doesn't roll down at all. The height is great, moves the grate high enough to stay out of the flame when necessary, again unlike some others. needless to say, originally I bought one of them "others". Probably not allowed to say the name but cost a little more than the Titan without near the quality.”

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Posted 3 years ago

“I ordered the adjustable grill (Santa Maria style) accessory for my Weber 22". Unfortunately, the grill grate doesn't drop to the lowest position. It gets stuck about halfway down. I wrote to Titan to ask if they had any suggestions on how to fix it and haven't heard back as of yet.”

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Posted 3 years ago

Hello Michael, please accept our heartfelt apologies for the damaged item you received. Your feedback will certainly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to guarantee that we are providing the highest quality possible. I checked your account and found that you had already spoken with one of our Product Specialists, who had created your parts order. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 3 years ago

“Shipping was fast, however, aluminum top piece was dented.”

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Posted 3 years ago

“Great product, product is as described.”

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Posted 3 years ago

“Everything thing arrived as ordered.”

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Posted 3 years ago

“absolutely love it.”

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Posted 3 years ago

“Excellent customer service, beautiful products!”

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Posted 3 years ago

“Great product , great price, great shipping! SteelTarget”

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Posted 3 years ago

“item came sooner as expected...as advertised”

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Posted 3 years ago

“A+ product was delivered fast”

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Posted 3 years ago

“Shipping box was falling apart Item was scratched in multiple places”

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Posted 3 years ago

Hello Zeshan, please accept our heartfelt apologies if the item you received was damaged in transit. We value our customers' opinions and are constantly working with shipping carriers to enhance our packaging so that it can survive the stresses of shipment. If the item fails in any way, you can file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titanbrands.com and reference PBR Joanna so we can help you further.

Posted 3 years ago

“I ordered a ceramic teak table from Titan outdoors. I received a biceps/triceps machine from Titan Fitness. Pretty big error. The customer service responsiveness has been slow. Can’t recommend Titan based on the experience so far.”

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Posted 3 years ago

Hello John, please accept our sincere apologies for sending the wrong item and for taking so long to resolve your concern. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects an item before shipping to guarantee that the correct item is selected. I checked your account and found that the replacement order arrived on May 12, 2022. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 3 years ago

“The order arrived on time. It was very well packaged. No damage. We have not had an opportunity to try out the firepit grate since it has rained every day since it arrived. The grate appears heavy duty and the welds seem to be well done. It looks like it should do the job.”

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Posted 3 years ago

“Painless & Flawless”

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Posted 3 years ago

“Fast shipment. Didn't come with assembly instructions. I thought it stated made in the usa but actually china. It does seem to work great.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,806 reviews