Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,806 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Product is great but the shipment came 4 days late and the package was destroyed”

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Posted 3 years ago

“Once I found you, please NEVER leave me...lol Great products, better prices!”

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Posted 3 years ago

“Fantastic! Exactly what we were looking for. And so quick to deliver. Thank you!”

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Posted 3 years ago

“Super easy shopping/buying experience. Also, some of the best pricing around. I’ll definitely look at this site when I need something else.”

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Posted 3 years ago

“Came damaged and no hard water. I’ve now been wait more than a week for replacement hardware and still nothing. Extremely disappointed”

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Posted 3 years ago

Hello Joshua, please accept our heartfelt apologies if the item you received was damaged or missing parts. Your feedback will undoubtedly be used to enhance our shipping procedure, ensuring that our partner courier takes proper care of the shipment and that our warehouse team thoroughly inspects the item before shipping to guarantee that all parts are present and correct. I checked your account and found that the replacement order arrived on May 7, 2022. If you require further assistance, please email us at info@titanbrands.com and mention PBR Joanna so that we can assist you.

Posted 3 years ago

“great product - amazing price - very well built!”

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Posted 3 years ago

“Disappointed that ottomans are not of the same lumber Adirondaks are made of.”

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Posted 3 years ago

“I am handy cap. The driver left the grill out in the middle of the driveway. I called to him to please put it inside the fence he just drove away”

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Posted 3 years ago

Hello Barbara, please accept our heartfelt apologies for the way your shipment was handled by our partner courier. Your feedback will undoubtedly be used to enhance our shipping procedure, ensuring that our partner courier delivers our items in the safest and most secure manner possible. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 3 years ago

“Extremely disappointed. Top leaks none stop. None existent documentation. Lousy customer service. Requested call back and never received one. Matthew Putman (804) 214-1322”

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Posted 3 years ago

Hello Matthew, please accept our sincere apologies for the inconvenience in your order. Your feedback will undoubtedly be used to improve our processes, ensuring that all essential information regarding the item you purchased is well documented and simple to comprehend. I checked your account and found that you had previously spoken with one of our product specialists, who will provide you instructions on how to modify the temperature of the device you purchased. Please contact us at info@titanbrands.com and mention PBR Joanna if you require further assistance.

Posted 3 years ago

“Shipment was “lost” twice. Took forever and box and contents were heavily damaged.”

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Posted 3 years ago

“Phenomenal green egg table. Great price. Fast shipping. A+”

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Posted 3 years ago

“The product you sent me was damaged. I will not make another purchase from you.”

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Posted 3 years ago

Hello Harold, please accept our sincere apologies if the item you purchased was damaged in transit. We take our customer experience seriously and are continuously working with the shipping carriers to improve our packaging so that it can withstand the rigors of transit. If the item fails in any way, you can file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titanbrands.com and reference PBR Joanna so we can help you further.

Posted 3 years ago

“Great price and speedy shipping time!!!!”

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Posted 3 years ago

“Quick shipping and delivery”

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Posted 3 years ago

“Thanjks a lot”

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Posted 3 years ago

“We can't believe how fast it got here! The craftsmanship is top quality. Haven't been able to use it yet we're still getting snow but can't wait. It's exactly what we were looking for.”

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Posted 3 years ago

“Fast ship, quality product, reasonably priced. Thank you!”

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Posted 3 years ago

“Be prepared to burn off a lot of paint. Bad design. Quality is meh.”

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Posted 3 years ago

Hello Salvador, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. Your feedback will undoubtedly be used to enhance the products we manufacture in order to achieve our objective of providing the best quality possible. Please email us at info@titanbrands.com with the reference PBR Joanna if you require further assistance.

Posted 3 years ago

“Very pleased with fast shipping and great quality product.”

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Posted 3 years ago

“Box wasn’t designed to withstand the weight of the product and was open and legs parts had fallen out. FedEx did a good job of keeping all parts though. Should probably have sturdier wheels but time will tell. The table top got scratched getting the very heavy egg into position but nothing some black metal paint spray paint can’t hide. We like the design of product”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,806 reviews