Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quick shipment; easy to assemble & very sturdy.”

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Posted 3 years ago

“Great product for price, relative to other companies that sell Santa Maria style bbq pits. Easy assembly. From the central coast of California myself and can say nothing beats the over the fire flavor. Only thing, would recommend a removable drip tray (or rigging it yourself) - grease fire waiting to happen.”

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Posted 3 years ago

“Ordered the 13W rotisserie spit for my father's birthday. Waited for it to be delivered as it was delayed 4 days. Upon receiving it noticed the box was extremely damaged and thought to myself this can't be good. Upon opening the box I noticed several damaged spots. There were dents, dings, scratches and large gouges all over the product. I paid just short of $400 for this unit and I can say I am less then pleased. I am currently waiting to hear back from TITAN.”

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Posted 3 years ago

Hello Igor, please accept our heartfelt apologies for the poor quality of the item you received. We will surely use your feedback to improve our shipping process, ensuring that our warehouse team thoroughly inspects the item before shipping to ensure that we meet our aim of providing the highest quality possible. I reviewed your account and found that you had already spoken with one of our product specialists, who had placed your replacement order, which was delivered on May 20, 2022. If you need further assistance, please email us at info@titanbrands.com and mention PBR Joanna.

Posted 3 years ago

“Very easy to assemble and use. Only wish that the vertical supports were located outside the kettle so the kettle cover could be put on after the cook”

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Posted 3 years ago

“The fastest most professional shopping experience ever! High quality item, that exceeds all my expectations. Will definitely buy again. I even got my brother to order from you.”

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Posted 3 years ago

“Excellent. Fast delivery”

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Posted 3 years ago

“Great service and fast shipping A+”

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Posted 3 years ago

“Fantastic”

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Posted 3 years ago

“Very well built and quick shipp”

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Posted 3 years ago

“Love my new Cauldron!!! Great product at a great price!!!”

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Posted 3 years ago

“As.expected Titan.delivired good product!!”

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Posted 3 years ago

“Great service. Fast shipping! Fair prices. Very pleased overall.”

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Posted 3 years ago

“Fit great and really like that it blocks the wind from back .well made”

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Posted 3 years ago

“SEEms like very sturdy well built product”

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Posted 3 years ago

“Good quality”

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Posted 3 years ago

“Already have another glider and two benches that match. I love these teak gliders”

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Posted 3 years ago

“Great product!”

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Posted 3 years ago

“Great fire pit, delivered quickly. Fantastic price check out Titan fire pits.”

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Posted 3 years ago

“Great find. Nice yard feature. Beginning to rust from NW rain to look even better. Thanks Titan!!”

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Posted 3 years ago

“Love it!!! ❤️”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews