Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,806 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great quality. Heavy duty, very nicely built and easy to put together.”

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Posted 3 years ago

“32" fire pit grate arrived in a timely manner and was packaged in great condition. I would recommend.”

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Posted 3 years ago

“They are Great! So great I ordered 2 more.”

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Posted 3 years ago

“The product is fantastic. The timing fir delivery was amazing. Only concern was the packaging. The box was all torn up and broken in some spots but it doesn't look like anything was damaged.”

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Posted 3 years ago

“Thank you for everything you are guys so professional with your product I’m very happy.”

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Posted 3 years ago

“Bench arrived quickly. Very sturdy and seems well made, but dowels did not fit in holes and they broke off half way through. I have no idea what impact this has down the road.”

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Posted 3 years ago

“Great Products and fast in shipment.”

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Posted 3 years ago

“My Patagonia Cross arrived 3 days after I pushed send on the electronic order. I got what I wanted, when I wanted it, and for the price agreed to. That is the definition of good business.”

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Posted 3 years ago

“Great customer service, speedy shipping and my fire grate is incredibly well constructed and will last the rest of my life!”

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Posted 3 years ago

“Love it! Easy to put together. Put together in less than thirty minutes. Immediately went outside to season. Did my first cook on it later on that day. Two Spatchcock chicken and 6 corn on the cob, yes it fit no problem. Chicken and corn turned out great. Part of turning out good food is good ingredients, using the right technique and having the right tools. My only complaint is I had to wd-40 the metal parts that move. Seriously it's metal guys.”

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Posted 3 years ago

“Purchase was easy. Items looks solid. Package had completely fell apart during shipping which delayed the item, luckily no damage to fire pit.”

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Posted 3 years ago

“Really heavy duty and well made. Exceptional packaging. Fast delivery. Just what I wanted. Thanks Titan!”

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Posted 3 years ago

“You guys shipped out 6 1/2” thick plates with the biggest being 10” in diameter. You sent them in a box that is approx 10” high by 13” wide and almost 20” long with no packing at all. The box had been busted open and someone had to use packing tape to wrap the entire box and still almost busted open again. Might want to think about better packaging for this type of content. Could have been box 4” tall by 12” square. SMH.”

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Posted 3 years ago

“Great product and arrived quickly”

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Posted 3 years ago

“Product arrived on time and in perfect condition .”

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Posted 3 years ago

“Great product. As described.”

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Posted 3 years ago

“Great prices and fast shipping.”

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Posted 3 years ago

“Buying it online was fast and easy. Delivery was quick and item was well packaged.”

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Posted 3 years ago

“Supposedly my first box was damaged so I had to have another shipped. I am not blaming Titan necessarily but the so called second shipped box was torn all to pieces as well. I have not checked all items to see if any of them are damaged yet. Titan might want to consider getting a more heavy duty box for shipping heavier, larger products. Don't get me wrong, I am grateful you were willing to ship but may just want to use better shipping materials.”

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Posted 3 years ago

“Great quality! Super fast shipping!”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,806 reviews