Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,806 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Fast shipping, easy purchasing process and the product feels high quality.”

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Posted 3 years ago

“I haven’t had a chance to use the Asado yet but the delivery was super fast. Ordered it Friday and had it by Monday.”

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Posted 3 years ago

“Great product, great price, great service”

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Posted 3 years ago

“Grill arrived somewhat banged up. Some areas were rusting so the damage happened a while ago; not in transit. Packaging is inadequate protection from storage, handling, and shipping.”

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Posted 3 years ago

“Quick and easy process. Bought the large fire pit and I love it”

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Posted 3 years ago

“Heavy duty grill looks great but the post was 10-14” too short. After we attached an extension, the grill looks just as we wanted it to!”

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Posted 3 years ago

“The product itself is great. They shipped a 144lb BBQ in a cardboard box. Several parts were dented or bent. Can't blame the courier. Looks like they re taped the box several times”

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Posted 3 years ago

“Product has not been delivered and not found by Titan or Fed Ex and no results since Monday 4/25 when I received email saying that item was delivered..”

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Posted 3 years ago

Hello Koseph, please accept our sincere apologies for the delay in receiving your package. Unfortunately, we have no control over courier delays, while our carriers do their best to keep the tracking information up to date. Your feedback on your experience will undoubtedly be used to enhance our shipping procedure so that you receive timely updates on your purchase. I reviewed your account and see that according to your tracking information, the item was delivered on April 28, 2022. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“Arrived as expected.”

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Posted 3 years ago

“Assembly was as simple as is it gets. Works great. I should have ordered this sooner. Thanks for a great product”

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Posted 3 years ago

“Exactly what I thought it would look like. Great product.”

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Posted 3 years ago

“very impressed with the quality of material & workmanship---price was very reasonable also.---it is good to finely find a quailty product that's made in the USA----KEEP IT UP and you will never run out business”

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Posted 3 years ago

“I received the grill after the third time because the first two packages were lost by FedEx. When I received the third grill, it was barely in the box. I am sure that the product is great and I will enjoy it but the packaging and shipping is an issue. I can see that after being handled three or four times by less than careful people the box is going to disintegrate. The grill needs more prtective insulation and better quality boxing.”

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Posted 3 years ago

“Recommend for every one , great service”

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Posted 3 years ago

“You did great. I'm well pleased!”

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Posted 3 years ago

“The ordering process was extremely simple and straight forward. Even though this was a large item, we still received it within 1 week of our order. Assembly, if you could call it that, was one bolt attaching the base and it was the easiest item we have ever put together. The only negative was when I received the confirmation email it didn’t have an expected arrival date. Would definitely recommend this company.”

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Posted 3 years ago

“We ordered a bench. Great quality at a reasonable price! We were really happy with the quality of the product. Fed X delivered it to the wrong address, but it was delivered on time.”

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Posted 3 years ago

“Great product and on-time delivery!”

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Posted 3 years ago

“Simply love my new 30" Fire Grill. Easy to assemble (takes two to lift the firebox), and very well engineered. Cooked on it twice. Last night was a dinner designed by Argentine Chef Francis Mallmann - worked great and lots of fun! Excellent value and fantastic product.”

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Posted 3 years ago

“very pleased with my new 40" wagon wheel firepit grate. Clearly, this will last a LONG time. I am glad I have a hand truck to move it to the firepit as it is HEAVY, as it should be!”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,806 reviews