Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Extremely disappointed. Top leaks none stop. None existent documentation. Lousy customer service. Requested call back and never received one. Matthew Putman (804) 214-1322”

Helpful Report

Posted 3 years ago

Hello Matthew, please accept our sincere apologies for the inconvenience in your order. Your feedback will undoubtedly be used to improve our processes, ensuring that all essential information regarding the item you purchased is well documented and simple to comprehend. I checked your account and found that you had previously spoken with one of our product specialists, who will provide you instructions on how to modify the temperature of the device you purchased. Please contact us at info@titanbrands.com and mention PBR Joanna if you require further assistance.

Posted 3 years ago

“Shipment was “lost” twice. Took forever and box and contents were heavily damaged.”

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Posted 3 years ago

“Phenomenal green egg table. Great price. Fast shipping. A+”

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Posted 3 years ago

“The product you sent me was damaged. I will not make another purchase from you.”

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Posted 3 years ago

Hello Harold, please accept our sincere apologies if the item you purchased was damaged in transit. We take our customer experience seriously and are continuously working with the shipping carriers to improve our packaging so that it can withstand the rigors of transit. If the item fails in any way, you can file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titanbrands.com and reference PBR Joanna so we can help you further.

Posted 3 years ago

“Great price and speedy shipping time!!!!”

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Posted 3 years ago

“Quick shipping and delivery”

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Posted 3 years ago

“Thanjks a lot”

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Posted 3 years ago

“We can't believe how fast it got here! The craftsmanship is top quality. Haven't been able to use it yet we're still getting snow but can't wait. It's exactly what we were looking for.”

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Posted 3 years ago

“Fast ship, quality product, reasonably priced. Thank you!”

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Posted 3 years ago

“Be prepared to burn off a lot of paint. Bad design. Quality is meh.”

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Posted 3 years ago

Hello Salvador, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. Your feedback will undoubtedly be used to enhance the products we manufacture in order to achieve our objective of providing the best quality possible. Please email us at info@titanbrands.com with the reference PBR Joanna if you require further assistance.

Posted 3 years ago

“Very pleased with fast shipping and great quality product.”

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Posted 3 years ago

“Box wasn’t designed to withstand the weight of the product and was open and legs parts had fallen out. FedEx did a good job of keeping all parts though. Should probably have sturdier wheels but time will tell. The table top got scratched getting the very heavy egg into position but nothing some black metal paint spray paint can’t hide. We like the design of product”

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Posted 3 years ago

“Excellent process, product and super fast shipping. Add in great communication and this was a perfect transition.”

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Posted 3 years ago

“Received partial order. I was told I'll have to wait weeks for the other part”

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Posted 3 years ago

Hello David, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items before shipping to guarantee that all parts are present and correct. I looked through your account and found that you had already spoken with one of our product specialists, who had already processed your replacement order. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 3 years ago

“I ordered this item for my husband for his birthday, May 3. I didn’t expect it to arrive until a few days after his birthday. However, it arrived on his birthday. Yay!! I’m impressed. Thank you so much!”

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Posted 3 years ago

“Solid product. Great intro to the Santa Maria style of cooking.”

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Posted 3 years ago

“Product as advertised. Easy assembly”

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Posted 3 years ago

“great product”

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Posted 3 years ago

“Great delivery and good grill ! Loving it so far .”

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Posted 3 years ago

“Receive 4 days late No hardware or instructions Very poor options for help...told me to go purchase screws and would be reimbursed?”

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Posted 3 years ago

Hello Jeff, please accept our deepest apologies for your order's missing hardware. I reviewed our database and discovered that we do not have the necessary hardware to provide a replacement, which is why they advised you to buy it locally. We sent you an email on May 3, 2022, requesting receipt of your purchase, but I have yet to receive a response. You can still send us a photo of the receipt to info@titanbrands.com with the reference PBR Joanna so that we can help you.

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews