Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“nope. I don't do reviews”

Helpful Report

Posted 3 years ago

“Got my fire pit delivered yesterday. The delivery was delayed for 4 days and the box was very beat up upon arrival. The fed-ex delivery driver was rolling it down our driveway for delivery (it was a square box). Luckily, the cast Iron fire pit did not have a dent! Unfortunately, there were multiple scratches along the outside and inside bowl of the pit however.”

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Posted 3 years ago

“This is a very nice bench and generally easy to put together. I am happy with this purchase. I hope the bench lasts a long time!”

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Posted 3 years ago

“Unit came with no instructions how to bolt together...do not want to have to use a computer...print some directions, with words, and include with unit.”

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Posted 3 years ago

“The grill looks great. The only complaint is the packaging. Like you may have read before the packaging is probably insufficient. I have a few dings that will require some black spray paint. Hopefully I can find some powder black to match. Otherwise it is extremely sturdy. I used about 140 pounds of concrete around the post.”

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Posted 3 years ago

“I think some of the workmanship is not so good. There should be longer screws on the swivel retaining rings. One of mine had to be re-set because it was almost pulled out. I used longer screws. Some of the miters for supports had lots of cuttings in them. Some of the cuttings were covered with glue and that means extra work for me with a fine chisel. I suppose some final sanding to fit will be required. There was a small packet of 6 stainless flat-head 1 1/4 " wood screws that do not show up anywhere on the plans or list of parts. I'm sure I'll figure it out.”

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Posted 3 years ago

“Fast shipping great targets awesome service will be back for more Larry”

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Posted 3 years ago

“Arrived at my doorstep. Didn’t take a lot of time putting it together. Still need a water hose ready to spray incase any thing gets outside the incenerator.”

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Posted 3 years ago

“Item was of excellent quality but had to go to machine shop to turn to fit.”

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Posted 3 years ago

“Great addition to the fire pit my grandson and I are designing.”

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Posted 3 years ago

“I was very impressed with the construction of the grTe and a good price point.”

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Posted 3 years ago

“It’s great product Well build Simple and sleek”

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Posted 3 years ago

“Great quality. Heavy duty, very nicely built and easy to put together.”

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Posted 3 years ago

“32" fire pit grate arrived in a timely manner and was packaged in great condition. I would recommend.”

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Posted 3 years ago

“They are Great! So great I ordered 2 more.”

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Posted 3 years ago

“The product is fantastic. The timing fir delivery was amazing. Only concern was the packaging. The box was all torn up and broken in some spots but it doesn't look like anything was damaged.”

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Posted 3 years ago

“Thank you for everything you are guys so professional with your product I’m very happy.”

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Posted 3 years ago

“Bench arrived quickly. Very sturdy and seems well made, but dowels did not fit in holes and they broke off half way through. I have no idea what impact this has down the road.”

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Posted 3 years ago

“Great Products and fast in shipment.”

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Posted 3 years ago

“My Patagonia Cross arrived 3 days after I pushed send on the electronic order. I got what I wanted, when I wanted it, and for the price agreed to. That is the definition of good business.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews