Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,804 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,804 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Awesome product built above expectations. Thank You”

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Posted 3 years ago

“My order was damaged. I can send pictures of the damage.”

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Posted 3 years ago

“Great product! Fast delivery!”

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Posted 3 years ago

“We absolutely love our new grill rotisserrie.”

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Posted 3 years ago

“I found the item online and looked at the pictures and took a chance and bought an outdoor fire pit grate. It qualified for free shipping and it arrived quicker than I ever expected. Once it arrived I opened the well-packaged box and was amazed by the quality of the item. It was heavy, thick and kept together with welds that should last a lifetime. The pictures do not do this item justice. The entire process was fantastic. From going to the website, ordering, paying, the quick (free) shipping, the excellent packaging and the outstanding item - everything was great. And I do mean great. I am hard to please and this entire experience completely exceeded my expectations. Do not hesitate to purchase this or other items from Titan Great Outdoors. They are a good company that operates under the age-old idea that you should give customers good quality items with good quality service. They care and it shows.”

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Posted 3 years ago

“Quick all around turnaround from order to delivery. You guys are awesome! Appreciate the ongoing communication with orders as well. Product quality is impressive for the price! I would highly recommend to anyone interested in a lifetime quality product. Thank you. ES”

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Posted 3 years ago

“Fire pit arrived with large rust spot and stain inside the fire pit bowl. Didn't feel like dealing with returning because of how big the fire pit is and how much it weights. Hoping the large rust stain burns off.”

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Posted 3 years ago

“Wonderful log grate, I love it, the fire was awesome last night. Fast delivery.”

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Posted 3 years ago

“It is exactly what was described and what I expected. I was notified about the delivery progress in real time.”

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Posted 3 years ago

“Bought this accessory as a gift so I won’t know if it works out well for any other month.”

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Posted 3 years ago

“I purchased the roaster last May and just opened the box today which is a few days before my bday, and I found a small dent on the edge where the right leg has to be connected. No big deal because I was able to straighten/flatten the dent and the leg was connected with no problem. However, as my son and I were connecting the cover, we were missing 4 washers and 2 screws. So we had to put only 3 screws on each side. I have not used the pig roaster yet but I know the motor runs. I just hope that it will do its job when I put a whole pig of more than 50 lbs to roast on my bday next week. I also ordered additional forks last night just in case I have to roast whole chickens next month. I’m very excited to use the roaster and my son said that it’s a thousand times better than using our fire pit for roasting a whole pig. He does not have to carry all the firewood and wait for about almost an hour to get the fire ready. Thank you for this product. I’ll keep in touch.”

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Posted 3 years ago

“great product!!!”

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Posted 3 years ago

“Package came beat up and the grill has some scratches.”

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Posted 3 years ago

“Very pleased with your service specially with your delivery. It was delivered to me a day before it was scheduled. I just hope it will be a good purchase for years to come. Thank you, very much.”

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Posted 3 years ago

“The Products are well made and were easy to install. Thank you”

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Posted 3 years ago

“Fast shipping, top notch quality”

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Posted 3 years ago

“On back order, but delivered much earlier than anticipated. Top quality product”

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Posted 3 years ago

“amazing and will be buying future products”

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Posted 3 years ago

“These are good and easy to assemble, Product arrived exactly as described. Now I have to catch boar.”

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Posted 3 years ago

“Well the iron stake didn’t come and I haven’t received the refund promised. I still now have a useless grate with no stake, even if I do get refunded it’s still irritating, can I get some help on this? I know you guys have an iron stake for this laying around somewhere.”

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Posted 3 years ago

Hello Matthew, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our specialists, who had issued a full refund on June 09, 2022, without requiring you to return the item you received. The refund should reflect your account in 5-7 business days. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,804 reviews