Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,804 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,804 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“There was a snafu on the initial order with FedEx. I contacted Titan (Maia?) and within 24 hours a new replacement was sent to me and 2 days later my order arrived. I am very pleased. I just wish FedEx would have let Titan know something was wrong.”

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Posted 3 years ago

“Product is extremely good quality and super fast shipping arrived before the weekend camping trip A+++”

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Posted 3 years ago

“Very pleased with our wagon wheel grate.”

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Posted 3 years ago

“The over all product is nice looking. The black finish peals off so easily showing the silver underneath which is extremely frustrating. Also it doesn’t come with any instructions. They said they have a “manual” online. When I found it on their website it is a picture of the table stating what each bolt is, not instructions. So we build it wrong the first time and had to rebuild it. What should’ve been and hour job max turned into a three hour job.”

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Posted 3 years ago

“The piece arrived on time but with many scratches and chips all over the surface of the table. Very upsetting.”

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Posted 3 years ago

Hello Beatrice, please accept our heartfelt apologies for any damage to your order during delivery. We value our customers' feedback and are constantly working with carriers to enhance our packaging so that it can endure the rigors of transit. I reviewed your account and found out that we have issued a partial refund to cover the cosmetic issues. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Great product!!!!!!!!”

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Posted 3 years ago

“It came greasy and dirty. Has burnt food on it. Looks like it was used. No assembly instructions.”

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Posted 3 years ago

Hello Lynn, please accept our sincere apologies if the item arrived without the manual. To avoid customer confusion, we will consider your suggestions to improve the manuals for our products and ensure that every product we ship has a manual inside the package. The item's manual may be found at http://titanmanuals.com/pdfs/35SPROWHV2.pdf. Also, the item you purchased is from Scratch and Dent Deal - the item may have cosmetic damage and/or missing hardware. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Fantastic quality, great products!”

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Posted 3 years ago

“I am impressed with the products and service of Titan Great Outdoors. I purchased the Santa Maria grill. Modified it slightly with paint and chains and pimped my Weber pro. The cook was excellent kissed by flames and not overly smoked. This is my 5th piece in outdoor grilling, charbroiling, and smoking collection. I can deliver what is needed. This kettle Argentinian grill takes your Q to the next level, absolutely love it. Get one you will be impressed. QUE PADRE BBQ. I wanted to upload my cooker, but attachments non available.”

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Posted 3 years ago

“The equipment was delayed by a day or two from original date, but it was exactly what I was looking for and nothing was broken or defective. I have not had the chance to use the plates yet, but will be sure to send out a review once I’ve put them through some test.”

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Posted 3 years ago

“High quality product at a reasonable price.”

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Posted 3 years ago

“Order processed & shipped quick ! Targets are as advertised, 1/2" AR500 10 yard test with 9mm, .40sw, .45acp, no Denting.”

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Posted 3 years ago

“The fire pit lid I bought was just what I was looking for gray product great price thanks.”

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Posted 3 years ago

“Fedex lost my first order. Titan was quick to send a replacement order with no questions asked. Great customer service.”

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Posted 3 years ago

“Titan’s website was easy to use. Finding description and information was exceptionally user friendly. Getting my order ready to ship was lightening fast! Standard shipping was fast. All around great experience.”

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Posted 3 years ago

“Costumer service was very responsive and diligent in addressing issues in shipping, Thank you for the personal attention to details. Quick shipping as well!”

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Posted 3 years ago

“The item exceeded my expectations. Really well made and Heavy Duty for the price point It was delivered quickly and left in a dry spot in my porch.”

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Posted 3 years ago

“Looks to be well built. Easy to assemble. Haven’t used it yet, but appears to be just what I wanted. Quick delivery.”

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Posted 3 years ago

“Excellent. Exactly what I was looking for and arrived quicker then I expected.”

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Posted 3 years ago

“Quick delivery. Good product. Would be nice to be able to buy a number of individual plates. Thanks”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,804 reviews