Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Haven't shot them yet, but they seem to be quality and a fair price! Love the free shipping!”

Helpful Report

Posted 3 years ago

“Quality grate fit perfectly in my new fire pit.”

Helpful Report

Posted 3 years ago

“7/8" rotisserie forks don't fit over 7/8" square tubing. Metal distortion from welds needed considerable filing and grinding with small Dremel grinding tool to get these forks to fit. Slides were also slightly out of square, needing modification with a hammer and vise. On the up-side, these extra large forks on square spit tubing are the only thing I could find to support spit roasting really large cuts.”

Helpful Report

Posted 3 years ago

“Super fast shipping. Went together in 1/2 hour. But I’m most impressed with the heavy duty metal used!”

Helpful Report

Posted 3 years ago

“Great product, very timely delivery.”

Helpful Report

Posted 3 years ago

“Great product,will use again.”

Helpful Report

Posted 3 years ago

“Really enjoying the new fire pit, fast delivery and no issues. Thanks!”

Helpful Report

Posted 3 years ago

“Products purchased am pleased with .Your customer service sucks. Will not buy from Titan in the future”

Helpful Report

Posted 3 years ago

Hi Art, thank you for the review and I’m really sorry to hear you had a frustrating experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. I have had a chance to check and my apologies as due to fast turn around times, we cannot make changes to most orders. Orders for in stock items are sent to our warehouse team as soon as they are placed and our warehouse team cannot make changes to orders, just process the order based on the information on them. I can see that a rerouting request with the carrier has been offered but was not accepted. This is usually the only option we have for changing shipping addresses. My apologies again.

Posted 3 years ago

“Delivered on time”

Helpful Report

Posted 3 years ago

“Great product, arrived as promised. Packaging didn't survive the trip.”

Helpful Report

Posted 3 years ago

“Great experience! Will definitely be a customer again.”

Helpful Report

Posted 3 years ago

“Ordering made easy. My item arrived one day early and the quality of the product was even better than expected. I will certainly use again as items are needed.”

Helpful Report

Posted 3 years ago

“The grate was packed very well and was delivered in a timely manner. It’s well constructed and beautiful.”

Helpful Report

Posted 3 years ago

“Nice teak ottomans...............ordered 2 on sale to go with my teak adirondacks. They assembled quickly and the screw/nut combos worked well this time (right length). Whoever does the packing, does a good job for Titan...........pieces in box are securely strapped, bubble wrapped, and the heavy duty cardboard has an extra outer band layer which helps with the bang up during shipping from overseas & in transit to home. Good job! And the quality of the teak is a great value for the price. Would buy again”

Helpful Report

Posted 3 years ago

“Box was missing essential parts. I am now waiting for the replacements to arrive”

Helpful Report

Posted 3 years ago

Hello Brian, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“very fast shipping, good value for the cost, easy to order website.”

Helpful Report

Posted 3 years ago

“Quick, reliable service. Glad I bought from Titan. Product is robust and well built!”

Helpful Report

Posted 3 years ago

“It doesn't fit my camp chef griddle. It's too small.”

Helpful Report

Posted 3 years ago

Hello Jeffrey, please accept our sincere apologies if the item you purchased did not live up to your expectations. We value our customers' feedback and are constantly working with carriers to enhance the products we manufacture to achieve our goal of providing the highest quality possible. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and is in new condition. Here's the link to our return policy for your reference, https://www.titangreatoutdoors.com/return-policy.html. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“The order came in as planned. Showed up and was of good quality. Great price for the quality.”

Helpful Report

Posted 3 years ago

“has arrived and we have not taken it out of the boxes yet.”

Helpful Report

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews