Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

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English

“Great transaction”

Helpful Report

Posted 3 years ago

“A great charcoal grill anybody looking for making some kebabs or chicken tikka . It’s sturdy grill and easy to set up.”

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Posted 3 years ago

“Very Happy with my purchase. Very well made.”

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Posted 3 years ago

“Very well built. It is more then I expected. Would recommend to anyone”

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Posted 3 years ago

“The original order came incomplete, but I called Customer Service, and a person took the call quickly and sent a replacement order that was delivered quickly. Great Customer Service!”

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Posted 3 years ago

“Best price I've seen on a 12x20 silhouette profile target, plus free shipping. Communication with updates to my order status were frequent with solid tracking links and delivery notices, which I always appreciate. It's steel, it rings, and it's a lot of fun to shoot. No complaints!”

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Posted 3 years ago

“Great product and excellent service with the status of the order from purchase to delivery.”

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Posted 3 years ago

“The fire pit was delivered by FedEx in a box that was badly damaged and then retaped. Fortunately, there was no damage to the fire pit. Maybe consider a different delivery service? This occurred after I received two notifications from FedEx that there would be delivery delays.”

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Posted 3 years ago

“I looked at all of your Outdoors cooking items all of them are great ,l use my reverse flow vertical smoker for the first time this week end it smoker great holds the proper Temps like l want 👍 👍”

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Posted 3 years ago

“I really like the fire pit rack. Only drawback is the weight. I did not realise how heavy it was when I bought it.”

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Posted 3 years ago

“Great product. Extremely happy.”

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Posted 3 years ago

“Quick shop. Packaged well. Quality of grate looks excellent.”

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Posted 3 years ago

“Solid frame and gongs are tough.”

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Posted 3 years ago

“…experienced a billing problem.”

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Posted 3 years ago

“Great Experience- Quick shipping, we’ll made product”

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Posted 3 years ago

“Impressive product. Looking forward to winter and my first fire to check it out.”

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Posted 3 years ago

“Order arrived earlier than projected and is exactly what I had hoped for. The heat shield is sturdy and well made and will be great protection for our deck.”

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Posted 3 years ago

“Easy to order and were delivered fast. I would order from Titan or recommend to anyone.”

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Posted 3 years ago

“I was stunned by how fast my large, heavy fire pit rack made it to me after purchase. 3 days!!! Packed super-securely, too. Oh, and did I mention the price for everything? Much, much lower than I would’ve expected. You hit it out of the park with this experience.”

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Posted 3 years ago

“Nice item, shipping was good.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews