Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,199 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

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“excellent delivery and product”

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Posted 2 years ago

“the glider bench is nice but it didn't come with all the screws and bolts. that's so frustrating. I had to get a handman to come and help because I didn't have what I needed and got confused.”

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Posted 2 years ago

“I ordered the 10” titan grill. This company was highly recommended from the carnivore support group that I am a part of, because I only eat meat, I was looking forward to receiving my new grill. As I was putting it together, I realized a part was missing and the lid was cracked on the inside. I was a little bit panicked because I knew there was no way I could box this heavy thing back up and send it back. I contacted Customer Service, and although it took a little longer than I would have expected for them to Respond, They eventually did and did not hesitate to take care of my issue. I can’t say I have any complaints about the way Customer Service handled my situation. I was relieved and grateful.”

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Posted 2 years ago

“Best value I found”

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Posted 2 years ago

“Exceptional customer service and quality products.”

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Posted 2 years ago

“The item was backordered, but I believe this vendor did a great job getting it out as soon as possible. One thing about the Santa Maria Grill is the griddle and grill are not easily interchangeable. I have contacted the manufacturer about supplying extra brackets so that I can switch them out. They’re not much help. Titan industries I believe”

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Posted 2 years ago

“This was my first purchase with Ash and Ember. I had been looking for some time for teak furniture with no success I bought 2 chairs to test out the quality and service I am amazed by both The chairs arrived within less than a week Beautiful quality I received an email after I made my purchase offering a discount on my first purchase. I contacted them to see if I could use the discount later instead and they immediately honored it and issued me a credit. I am quite pleased and will be ordering from them again”

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Posted 2 years ago

“I purchased 2 teak club chairs and 2 teak dining chairs with arms. The packages came well packed and in perfect condition. The chairs are all high quality with a very smooth sanded finish and even heavier than expected. Love them and would definitely buy more products from your company. The only problem I had was not being able to get most of the dowels fully in the holes and I was using a 3 lb heavy duty rubber mallet. Really my rating would 4.9 except for the dowels. If there is a trick to getting them in all the way- I suggest putting that info on the instructions.”

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Posted 2 years ago

“Great product and timely delivery!”

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Posted 2 years ago

“great thank you”

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Posted 2 years ago

“Top service !!”

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Posted 2 years ago

“I liked the website and found it easy to navigate. Purchased 40 inch wagon wheel fire pit base. Very heavy duty. Fast delivery.”

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Posted 2 years ago

“Great website, easy purchase, timely delivery. What else could you look for.”

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Posted 2 years ago

“Great quality and it came so fast!”

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Posted 2 years ago

“Firstly I was so impressed with how quickly you got my order to me. Secondly it fit perfectly”

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Posted 2 years ago

“Web site was easy to navigate. I have not used the turkeys as of yet. Waiting for warmer temperatures.”

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Posted 2 years ago

“Very good quality”

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Posted 2 years ago

“We ordered two charcoal grills. The packaging was cheap and fell apart in transit. It resulted in scratched grills.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you received has scratches. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Great service with fast shipping. The teak table is such high quality and looks fantastic. Easy to assemble and fits perfectly in our space. Ash and Ember gets a “A++”!”

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Posted 2 years ago

“Ordered the 3/8 steel gongs. They came relatively quick, shipping was fine but once I got them out and shot them they were not great. They’re rated at”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and in new condition. Here's the link to our return policy for your reference, https://www.ashandemberoutdoors.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

Ash & Ember is rated 4.5 based on 3,199 reviews