Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Love the grill and arrived quickly!”

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Posted 2 years ago

“Great product and speedy delivery!”

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Posted 2 years ago

“Excellent service and quality product”

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Posted 2 years ago

“Arrived broken but Titan rectified it very quickly and sent a new one. Good sturdy quality”

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Posted 2 years ago

“They sent me an unusual product and they aren't willing to make it right. Route hasn't responded to me in a week as well. I will never order from Titan Great Outdoors ever again.”

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Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“THANK YOU FOR RESOLVING THE SHORTAGE ISSUE SO QUICKLY”

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Posted 2 years ago

“I purchased the 36in round fire pit grate. It came quickly; it's heavy and looks to be solid. It's welded all around including the legs. Just what I was looking for. A few other reviews mentioned about the packaging. Given the size and weight, it didn't surprise me. Although the package was banged up, the grate was in good shape. Shipping was quick and trackable.”

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Posted 2 years ago

“I have ordered several times from Titan. Always fast shipping and quality products.”

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Posted 2 years ago

“I had a question that was quickly answered. Thank you.”

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Posted 2 years ago

“The last two grills ordered have shown up damaged and it is a struggle to get the company to make it right. Shipping and customer service need major improvement.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Kindly send us a photo or a video of the item showing the damage. You may send it to support@titandistributorsinc.zendesk.com. You may also contact us at info@titanbrands.com to further assist you.

Posted 2 years ago

“My order came damaged and I’m still waiting on you terrible customer service.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a partial refund to cover the damages. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I have ordered several pieces of teak patio furniture and am very happy with the high quality construction. The first piece I ordered (teak bar) arrived with a broken leg. After contacting Titan, they had a replacement at my house within days. I'm very happy with my purchases.”

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Posted 2 years ago

“The griddle cover fit like a glove and looks great.”

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Posted 2 years ago

“Love the quality of the products. Very fast shipping!”

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Posted 2 years ago

“Quality is wonderful”

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Posted 2 years ago

“shipped fast exactly what I wanted”

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Posted 2 years ago

“Very disappointed in your return policy. I paid $129 for an outdoor grate that ended up being too big to use. That was my fault and I would expect that to cost me something on the return. However, after jumping through your hoops to provide photos and emails, as well as trying to make the original box suitable for shipping, it was going to cost me $126 to ship it back to you. From there I would incur a 20% restocking charge. This is not a good policy if you want return customers. Just so you know, I will NOT be a return customer.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titangreatoutdoors.com/return-policy.html. Please email us at info@titangreatoutdoors.com if you require further assistance.

Posted 2 years ago

“Stools were better than expected. Terrific!”

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Posted 2 years ago

“These Ar 500 steel plates are a fantastic value.”

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Posted 2 years ago

“Communication, tracking and delivery was excellent! My table came quickly and well packaged. My table is a bit less than perfect though. Not bad enough to return. But a joint on the table top is not smooth. There is a raised area (1/8 “). And under that spot is a table leg that is higher than the others, needing to be shimmed to prevent rocking.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,885 reviews