Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,800 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I received my product pretty quick, but I have never had to go through as much trouble returning something with ANY other company. I think it is ridiculous that I have to pay a restocking fee on top of jumping through hoops to get approved to return it.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“very easy to order what we need”

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Posted 2 years ago

“The fire pit grate quality and price were amazing. A perfect final touch to our dream fire pit!”

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Posted 2 years ago

“Great selection of products and fantastic communication regarding shipping. Will go to Titan Great Outdoors next time I’m looking for outdoor products.”

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Posted 2 years ago

“Love this fire pit. We were disappointed that it had a large emblem saying “TITAN” on it. This wasn’t shown in the pictures.”

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Posted 2 years ago

“Thought it would stand taller in the pit, but it works”

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Posted 2 years ago

“Solidly made. Grill is easy to remove and install on the fly. Just what we needed for our backyard. Quick shipping with no issues. We look forward to using it.”

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Posted 2 years ago

“Purchased a set of steel shooting targets for half the price that was on Amazon. Great communication, and fast shipping. Highly recommend.”

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Posted 2 years ago

“Great product and fast delivery”

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Posted 2 years ago

“Product arrive on time and product wuality looks very good. Have not used it yet but looking forward to cooler nights so we can use the firepit.”

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Posted 2 years ago

“Beautiful and easy to put together!”

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Posted 2 years ago

“As was advertised”

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Posted 2 years ago

“Great product”

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Posted 2 years ago

“I just purchased my 3rd fire grate and they are still awesome!!! Don't throw your money away at the big box stores. Do it once and do it right the first time.”

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Posted 2 years ago

“The 28” fire grate is well built. It gets the flame higher in our fire pit, which is fairly deep. It also lets the air get under the fire.”

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Posted 2 years ago

“Great grill. Delivered successfully in good shape. My husband absolutely loves it.”

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Posted 2 years ago

“All as describe. Thank you. Also eas fast too”

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Posted 2 years ago

“Whole experience has been great. Including a great product.”

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Posted 2 years ago

“I received a “scratch and dent” griddle, which was in good shape overall. However, there was no handle included. I have contacted customer service, which was acknowledged, but have received no response to my inquiry.”

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Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who issued a full refund for you. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Very well made.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,800 reviews