Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,199 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

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“The grill fit perfect and cooked amazingly we are pleased”

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Posted 2 years ago

“Heavy duty and beautiful. Exceeded expectations”

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Posted 2 years ago

“Good quality products!!”

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Posted 2 years ago

“My package did not arrive complete. I sent in a request and never received a response.”

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Posted 2 years ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Fast delivery, great communications, easy to use website, all makes for a great shopping experience. Item purchased I'd as described, and I will be using it for a long time.”

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Posted 2 years ago

“All good Good price”

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Posted 2 years ago

“As described”

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Posted 2 years ago

“The 36” wagon wheel fire gate that I ordered is exactly what I wanted. It’s super heavy duty (65 lbs) and looks amazing!”

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Posted 2 years ago

“I liked a lot of things abou the interaction. The items arrived well-packed and the customer service individual was very polite. Initially, I was frustrated with the inability to order items on the website that were out of stock. My thought was that it would make sense to be able to order them and have the order filled when they were back in stock rather than having to constantly check the website for availability. It appears the company followed through with that approach as that is ultimately how my order was fulfilled. I appreciate that thoughtfulness and look forward to ordering additional products in the future. Thank you.”

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Posted 2 years ago

“Decided to buy a new fire pit because they offered a 20% coupon, upon completion of order I realized they did not take off the 20%, I immediately requested to cancel the order, they responded that there customer service department only worked Monday-Friday and would respond the next business day, they shipped the order before customer service responded. Terrible! They offered me to return the item and pay the restocking fee of almost $100. Even worse! Then I saw the item discounted from the price I paid 15 days after I received it. Requested the difference, they said their policy didn't allow refunds 7 days after delivery. Horrible customer experience. I like the fire pit, did not like their policies. I wish I had bought this somewhere else.”

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Posted 2 years ago

“Fast shipping!”

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Posted 2 years ago

“I like the product and the delivery timely!thank you!”

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Posted 2 years ago

“We purchased a teak chair from your scratch and dent. It arrived in a damaged box. When I opened the box all the pieces were there but simply thrown into the box loose and with no packaging. It was as if the person who purchased it before us, packed this box and you in turn never opened it to verify its contents. I was able to put it together but was not happy with the way it arrived considering we still paid over $300.00 for it.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Excellent Experience! Quality of products could not be better! At all times I knew where they were at with respect to my order. Never experienced this to such a high level before. I will be ordering from this company again. Very Satisfied. The Order was delivered in a very reasonable time frame. Boxes were in good condition and no damage considering the weight of the product. Thank you.”

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Posted 2 years ago

“Site was way to use. Shipping was quick. Quality product. Didn’t enjoy the process of removing the protective film that was on the fire pit I bought, but small inconvenience for keeping item in good condition throughout shipping.”

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Posted 2 years ago

“Very good quality. Fast shipping and great price. 5 outta 5. Thank you”

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Posted 2 years ago

“Perfect customer service after initial order lost in shipping”

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Posted 2 years ago

“This was the replacement shipment of a damaged item. I had the shipping insurance so this second experience was through them.”

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Posted 2 years ago

“Awesome 👌”

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Posted 2 years ago

“Excellent quality for a great price”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 3,199 reviews