Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,800 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Titan needs to make improvements to the packaging of their fire grates. I ordered the 36” hexagon fire grate that was shipped via Fed Ex. The package did arrive at the Fed Ex distribution center in Massachusetts, however, Fed Ex called and tried to get me to drive to their distribution center to pick it up. The cardboard shipping box was destroyed, probably due to the fact that this grate weighed 145 lbs and was only placed in the cardboard box and was not secured. Fed Ex claims that it should have been strapped to a pallet and I agree with this thinking. After some convincing Fed Ex reluctantly agreed to have it delivered and they claim that had to add a second person to the route to lift the package off of their truck. Luckily the grate arrived in good condition however it was delayed because it sat at the distribution center for a few days until Fed Ex got around to delivering it.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I have also forwarded your feedback to the shipping department about the packaging method. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Great products”

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Posted 2 years ago

“Once I received my grill I contacted customer service and they told me that it could take a month before they could replace the part that was missing from my grill I think this is very poor customer service for a brand new grill and considering all the product I bought for the grill to be used.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“great service, handle delivery issues in a timely manner Thank You”

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Posted 2 years ago

“I bought the wagon wheel grate for my fire pit it is well made. Very happy with this purchase. Great price as well !”

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Posted 2 years ago

“Works great, well built”

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Posted 2 years ago

“This is the 2nd piece of teak furniture I purchased from titan. The 1st was in excellent condition and I had no issue with assembly. That was the glider. This piece (Seville chair) comes from a company called ash and ember. Quality is shoddy and a piece broke off right out of the box. Titan customer service was excellent and sent me a replacement but the new one also had assembly issues. I give titan a 5 star for customer service but you might want to reconsider using ash and ember”

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Posted 2 years ago

“Received in timely manner equipment ordered worked well”

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Posted 2 years ago

“Great grill”

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Posted 2 years ago

“The Adjustable Campfire Asado came with missing, small but sadly crucial, parts. When I reached out to customer service I was told that they would send a replacement Asado Grill but it would be at least 3 weeks before it could be sent. That is a long time but I was excited for the grill. I was then told in a subsequent email (and only after I was asked) that I would need to disassemble, pack, and return the current grill without any return label or other instructions given. They apparently can not replace small parts which essentially means the warranty has zero value because any request takes several weeks, and immense effort to resolve. After several emails, I decided to reach out to a fabricator to replicate the parts for me. The warranty has already proven to be sub-par and the parts will be done in 5 days. 14 days quicker than Titan customer service said it was possible to provide me with a replacement and with a replacement and much much less time and effort on my part. I still am excited about the grill but I hope nothing else ever goes wrong with the grill because I know I'm on my own to fix it. I hated writing this I am very excited to try out this Asado grill.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I am very satisfied with the product.”

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Posted 2 years ago

“Great fire grate! Heavy duty and awesome.”

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Posted 2 years ago

“Great product”

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Posted 2 years ago

“Easy purchase and delivery process. The fire ring looks high quality but I have not had a chance to use it just yet.”

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Posted 2 years ago

“Has gouge on top and depression mark too. Not good.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titangreatoutdoors.com if you require additional assistance.

Posted 2 years ago

“good quality product”

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Posted 2 years ago

“Amazing grate heavy dirt serious grates!! Highly recommend these guys this is my first but if I ever need again I know where I’m going. To “THE TITANS””

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Posted 2 years ago

“Great product but could use better packaging due to its heavy weight. It (and UPS) pretty much destroyed it’s packaging while en route. There is very minor damage, but it doesn’t effect its performance in the least.”

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Posted 2 years ago

“Very solid, and quite well made.”

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Posted 2 years ago

“Was delivered 4 days late, but quality is awesome.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,800 reviews