Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Trying to find a well built heavy duty fire pit that isn't going to disintegrate in two years isn't an easy task. I found the Titan on line an it was listed as 103lbs and I was sold. It is really a nice heavy duty fire pit and gets extremely hot.”

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Posted 2 years ago

“Awesome Product. Essy to put together and solid materials.”

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Posted 2 years ago

“Great product”

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Posted 2 years ago

“I purchased a teak table, when the table arrived a huge chunk of wood was missing, it may have happened during shipping. I contacted Titan and gave pictures of the damage wondering if I could just get a discount of some sort on the table since it would cost more money to send it back. All they would do is give me 5% off a future purchase, nothing for the damaged table. I sent two follow-up emails asking if there was something else that could be done and received no response. I would not purchase anything with Titan again.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“We paid extra for faster shipping, but fedex lost the package and it took three days for them to find it and deliver it after the original date.”

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Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“easy online purchase, price decent,very quick delivery,nice quality and design!”

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Posted 2 years ago

“Extremely easy to order and prompt delivery.”

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Posted 2 years ago

“Excellent quality and better than I expected. Great customer service.”

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Posted 2 years ago

“My first shipment came damaged and Titan was quick to replace my damaged teak table. The second table was in great shape.”

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Posted 2 years ago

“Great fire pit! Shipped quickly and one easy to assemble.”

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Posted 2 years ago

“The grate is perfect and well constructed.”

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Posted 2 years ago

“Nice quality target speedy shipping. How do you packaging?”

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Posted 2 years ago

“Very happy with the quality of the grills.”

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Posted 2 years ago

“The fire pit grate is very well made and we’re very happy with our purchase. Delivery was as promised.”

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Posted 2 years ago

“Package with grill grate arrived with visual damage. Grill grate had corresponding damage with side rail bent, paint gouged and scratched. Unit is dented/bent and scratched/gouged in several places. I bought the package protection at checkout. I took pictures and sent them in 15 minutes after delivery. Titan offered me 5% which is about $5 to settle. This could sell as a scratch and dent item for 25%-50% reduction. Very frustrating, very slow customer service and horrible resolution. I bought a new product and I want a new product but am being forced to accept a scratch and dent factory second. The product packing is not sufficient for the item weight. Buyer beware.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a partial refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I have been trying to place another order and emailed "info@titangreatoutdoors.com" several times for a tax-exempt quote, but I get no response. We can provide a tax-exempt certificate for this project. Please contact me at 631-231-2108. Thanks, Bill”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Your Tax Exemption request has since been Approved and has now been attached to your account with Titan. Should you wish to make any purchase in the future, you may contact our Sales Dept at 1-888-794-1455 from Mon - Fri / 8:00AM - 5:00PM CST to place your order so they can manually remove the taxes from the order. Or, if easier, you can place the order online and then reach out to us via email to process the refund for the taxes.

Posted 2 years ago

“Good solid product!”

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Posted 2 years ago

“Shipment arrived in timely manner and was of high quality.”

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Posted 2 years ago

“Had a crack in the first cauldron I received. Took pictures of the cracked cauldron and the condition of the box it came in and texted them to customer service. Two days later I had the replacement cauldron in one piece. SUPER SERVICE!”

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Posted 2 years ago

“The forks for the spit look great. Have not used them yet”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,885 reviews