Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,199 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

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“Great place to order your grilling needs. And they shipped your items super fast. Prices are great.”

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Posted 2 years ago

“I bought several teak furniture items from Ash & Ember recently. Generally it went pretty well. The website did not list the weight capacity for the chairs and bench, and I called to seek that information. The tech I was transferred to advised the manual did not specify that, and he would get back to me. Eventually he did via email , though it took several days. In the meantime I ordered the products anyway. On another occasion I called about something else and the tech was very good about assisting. I like the items, now assembled and in use and would order from them again.”

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Posted 2 years ago

“My husband loves it. He said it is very sturdy and well made. He can’t wait to use it but he’ll need to wait until it’s not snowing and so windy.”

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Posted 2 years ago

“Excellent customer service. Product was good and arrived on time.”

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Posted 2 years ago

“Item was exactly what I needed. Shipping was quick!”

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Posted 2 years ago

“the first time we used the open fire grill the paint melted from the grease tray, that is badly located as you cannot remove it so the grease just pools. The paint also melted from the ash trays. The wheel was rusted when we took it out of the box.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The quality of this Santa Maria grill is outstanding. Albeit I was fortunate enough to have purchased this grill on sale, full price would be a bargain. I didn’t find a comparable product for any price! American made is Rockin’!”

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Posted 2 years ago

“The product I ordered was just what I wanted and at a reasonable price! Thank you”

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Posted 2 years ago

“The quality of the product is excellent. The only thing was the high top table needed to be cut down slightly because it was too tall for the chairs.”

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Posted 2 years ago

“Works great on grill, exactly what I was looking for.”

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Posted 2 years ago

“Outstanding quality furniture and furnishings from Ash & Ember. Their teak furniture is first quality. The wide selection of outdoor and patio items is unmatched. I don’t shop anyplace else until I check with Ash& Ember.”

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Posted 2 years ago

“Very quick and efficient service”

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Posted 2 years ago

“Great customer service”

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Posted 2 years ago

“Overall good purchasing experience and a great product.”

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Posted 2 years ago

“I didn’t receive the entire order the first time. Spent over an hour and half on phone trying to get missing parts. Finally got it all and live the firepit.”

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Posted 2 years ago

“Fast & quick order delivery. Good quality product”

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Posted 2 years ago

“I ordered and paid for two planters and was sent one planter and a second box filled with plywood. I am still trying to resolve this issue.”

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Posted 2 years ago

“quality is superb and was delivered on time!”

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Posted 2 years ago

“Great product at a fantastic price!”

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Posted 2 years ago

“The order was processed quickly and arrive on the day they said it would arrive. Everything was packed well and went together easily the first time. I have used it 3 times already and works flawlessly. Highly recommend for any one with a weber 22 kettle or the SnS 22 kettle, which is what I have.”

Helpful Report

Posted 2 years ago

Ash & Ember is rated 4.5 based on 3,199 reviews