Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,801 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,801 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quick and professional.”

Helpful Report

Posted 2 years ago

“Great price on a great product and fast shipping”

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Posted 2 years ago

“I was very pleased with my two benches. They came quickly- packaging was secure- and items were not damaged. Simple to put together, but the instructions were minimal. The wood color was as pictured and quality was very nice. I am very happy with the product. Solid- nice weight- looks just like I was hoping!! I would order again!”

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Posted 2 years ago

“Great product and delivered promptly. Would have rated 5 stars except packaging was very damaged on delivery. Luckily table we ordered was fine.”

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Posted 2 years ago

“the sides bowed out and the grates cannot be moved. Once the grill cools, it goes back to a position where the grates can be moved, but during a cook, almost impossible. Can someone tell me how to fix it”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titangreatoutdoors.com if you require additional assistance.

Posted 2 years ago

“Wouldn’t let me change my order before it left the warehouse.”

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Posted 2 years ago

Hello, please accept our sincere apologies if your change request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Great service!!”

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Posted 2 years ago

“The customer service was Fantastic, unfortunately, I can’t say the same for FedEx who delivered our product. First order got lost, second order , product was in our front yard. The grill didn’t come with any assembly instructions. There is a solid ring/ washer that is assuming goes between the grill and the stand if the grill is to be spun to accommodate wind direction. Also didn’t include the bolt for the top of the grill the limits the opening of the top. When the grill is closed the top doesn’t set level. The right side is up by 1/2-3/4” like the top is sprung. Also , with the bottom grate being stationary, what is the best way to clean out the ashes?”

Helpful Report

Posted 2 years ago

“Purchased cart and could not believe how heavy and sturdy it was. Made very well, easy to put together. Only thing was I was short 2 screws to complete but went to hardware store for something that would work. I paid under $75 and very happy with product.”

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Posted 2 years ago

“I would give zero stars if that was a choice. The grill I ordered is significantly different than what was in the description and specifications. I am currently trying to return the grill for a refund but customer service has not been helpful.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Product was as pictured and described”

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Posted 2 years ago

“Product is great it showed up with box all riped and taped and partly open. Not your fault just FYI. It is very heavy though. Love it.”

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Posted 2 years ago

“I got my Santa Maria BBQ and I am waiting for a friends to put it together for me. Hopefully everything will be there that is needed to complete it.”

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Posted 2 years ago

“Very quick delivery! Good quality and great price!”

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Posted 2 years ago

“I sent am email regarding my issues and no reply. This unit was used and very greasy not good on my carpet missing pieces motor wire was burnt.”

Helpful Report

Posted 2 years ago

Hello. Thank you for your feedback, and we do apologize for the inconvenience. We are able to locate any emails or phone calls from you. Please reach out to us at 1-888-794-1455 or info@titangreatoutdoors.com, and we will be more than happy to assist you.

Posted 2 years ago

“I bought a scratch and dent blackstone hard grill cover. The cover had minor dents, which I pounded out with a hammer. Looks good, and saved money.”

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Posted 2 years ago

“Ordering was easy and fire pit arrived in just a few days! Exactly as expected!”

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Posted 2 years ago

“Very easy experience. Shipped fast. Good Quality grill.”

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Posted 2 years ago

“Great product, great customer service”

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Posted 2 years ago

“Purchased the firepit grate and it exceeded my expectations great to deal with and would highly recommend”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,801 reviews