Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,199 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

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“We love our vertical fireplace grate. Works perfectly. Shipped fast. Packed well. A+”

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Posted 2 years ago

“Ordered two Christmas gifts received on time great Communications shipped fast and packaged very well would definitely do business with again”

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Posted 2 years ago

“I think it took an awful long time to ship but needed to return it anyway. Your customer service is outstanding though.”

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Posted 2 years ago

“Love chairs and table. Style, color and durability. Easy to assemble. Looks great on our new dock”

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Posted 2 years ago

“Fast delivery”

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Posted 2 years ago

“Quick response”

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Posted 2 years ago

“I am very satisfied with the quality of the product. I ordered the 28" firepit grate. It actually arrived 4 days earlier than the time stated for arrival. The quality of the grate is even beyond what I expected. It is very well made. I wasn't expecting it to be so heavy-duty and made with such thick steel. I haven't had the chance to actually use it yet, but I anticipate it lasting for a long time. It is very nice to purchase something that is even better than you expected it to be. That is a rarity in this day and age where products are never as good as they seem once you actually get them in hand. Thank you for selling such high quality products. Thank you, Dan Henson”

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Posted 2 years ago

“Great company for customer service and ease of purchasing. Experience was quick and easy. Arrived as expected.”

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Posted 2 years ago

“Product is true with description and advertising. Love it!”

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Posted 2 years ago

“Great product! Well designed, heavy duty and great quality!”

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Posted 2 years ago

“Good look and is a great quality product!!! A perfect gift for a traditional Cuban”

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Posted 2 years ago

“The fire pit grate was excellent. Heavy duty construction works perfectly paired with a Lowes Fire Pit. Packaging was perfect and price was right.”

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Posted 2 years ago

“The fire pit was delivered after christmas and left by mailbox. very disappointing and customer service was horrible.”

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Posted 2 years ago

“Fast shipping and the item was as described.”

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Posted 2 years ago

“Pleased with how quick it was delivered and quality of product.”

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Posted 2 years ago

“Excellent product. Did a 120lbs pig for NYE. Great success”

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Posted 2 years ago

“Gor my grill.Have not open box yet to set up.Will let you know if their's a problem.Can't wait to use it.Been using a 18 " weber kettle for 30 years a lot of good flavor in that grill.”

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Posted 2 years ago

“Missing screws; in order to complete assemling, had to make a trip to the hardware store. Tried calling, no one was in the office, other than sales.”

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Posted 2 years ago

“Great, quality product, but challenging customer experience. Please err on the conservative side of estimated shipping dates. I was relying on your estimated shipping date. It was shipped 10 days after what was suggested when ordered. Thankfully, my purchase was not a gift.”

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Posted 2 years ago

“This is an excellent product, I appreciate the sale price. Arrived in good shape and only a few days after I ordered it. I have now ordered three more for my sons.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 3,199 reviews