Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,199 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

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“Beautiful fire pit! Quick delivery. Very happy with our purchase!”

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Posted 2 years ago

“Product was perfect for my needs. Ordering was easy. Came more quickly than expected. However wish product was American-made.”

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Posted 2 years ago

“Dealing with your company was a nightmare. I’ll never order anything from you again due to your abysmal return policy, which required me to pay the return fee and a restock fee that cost nearly as much as the item I ordered!”

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Posted 2 years ago

“Easy to order and fast shipping. I am very pleased with the quality of the product.”

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Posted 2 years ago

“Good product selection, easy ordering, good communication, quick delivery (even during hectic holiday season).”

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Posted 2 years ago

“The planters shipped and arrived quickly. The driver called ahead of time and coordinated meeting him because we determined that he would not be able to turn his transfer truck around in our driveway. I put an oil sealant on the planters to help preserve their color. They look awesome!!!”

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Posted 2 years ago

“Very timely and received exactly what I ordered.”

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Posted 2 years ago

“Wonderful product !!!”

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Posted 2 years ago

“Perfect customer service even around the holiday rush. Shipping was super fast and the product came in excellent shape. Lifetime customer from here on out!”

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Posted 2 years ago

“Very disappointed in this company. My grill was delivered 12/14 and I noticed it was on sale 12/23 for $600 off. Contacted them and they told me that their policy is to price match only within 2 days of delivery. I have no idea when the sale started so I have no way to know if I was ever eligible for a price match refund. Careful when you purchase your items so you don’t get screwed over like I did.”

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Posted 2 years ago

“It was perfect!”

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Posted 2 years ago

“Received teak table damaged and it took two phone calls to relay my final desire for the outcome. Still haven’t received finalization however it is the holidays. Hopefully soon I’ll receive a replacement table”

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Posted 2 years ago

“Looks as described”

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Posted 2 years ago

“I have asked and asked to be removed from all of your email lists - I was told that I was unsubscribed. So what happens? YOU SEND ME ANOTHER BLOODY EMAIL!!! What ever happen to customer respect? ....”

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Posted 2 years ago

“Great fire pit and super fast delivery”

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Posted 2 years ago

“Even though the item arrived damaged, the customer service provided great assistance and even refunded me for the item.”

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Posted 2 years ago

“Good quality. Just what we expected!”

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Posted 2 years ago

“The only thing I can comment on is the timeliness of the delivery. It was here with in just a few days with free delivery. It's a Christmas gift, so I'll post more once it is opened/used.”

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Posted 2 years ago

“Fire grate is perfect. Very heavy duty. Should last many years. Thank you.”

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Posted 2 years ago

“Where is my order? # 13100203041. Please send me the link to the refund if you are not going to ship my item to my address. Sharon Hulett-Shepherd, 25 Birch Hill Rd, Craryville, NY 12521.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 3,199 reviews