Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Missing # 24 bolt and # 25 nut”

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Posted 2 years ago

“Quick delivery and amazing quality!! We love it”

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Posted 2 years ago

“I will never buy anything from them again I would not recommend anyone to buy from them everything written onlie is not correct they send me a grill that is online 64 and I get 52. plus the cover is smaller on one side by about an inch I call, they say send the pictures, I'll send them 5 times, they say the motor is included in the length, they said ok, but what now that the cover is smaller, they will never answer that question”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Very pleased with the 28" wagon wheel grate. Well made and durable. Shipped and arrived fast in a well-padded, heavy-duty box. Used in my fire pit for the first time last night and its functionality was outstanding!”

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Posted 2 years ago

“Purchase and delivery was flawless. Didn’t use it yet, so don’t know how good is it. Only issue I had was removing protective film from grill. Still working on it. Other than that it was very good experience purchasing and having it delivered.”

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Posted 2 years ago

“camefast on time great looking product”

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Posted 2 years ago

“Bradley was amazing to work with. She was helpful and we plan on working with her again soon. Thank you!”

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Posted 2 years ago

“Very sturdy construction. Well made!”

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Posted 2 years ago

“..............,”

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Posted 2 years ago

“Everything was great!”

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Posted 2 years ago

“Order arrived very quickly and the grate was just what I wanted. Heavy built, hopefully lasts a long time. Ron Shoffner”

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Posted 2 years ago

“excellent service”

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Posted 2 years ago

“Fabulous fire bowl.”

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Posted 2 years ago

“We bought a fire pit grate. It was well constructed and substantial. The grate was packaged well for shipping and arrived in good condition.”

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Posted 2 years ago

“I ordered the teak 59" table and chairs. Handsome products, well made. I was not disappointed.”

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Posted 2 years ago

“Like it’s versatility! I bought it for my food truck so I’m excited to use it.”

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Posted 2 years ago

“Great product, arrived quickly.”

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Posted 2 years ago

“They did everything right. Good product!”

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Posted 2 years ago

“The grill is amazing! The packaging upon arrival was concerning”

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Posted 2 years ago

“Quick delivery and quality product”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews