Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Bought scratch and dent and it looked brand new. Easy to put together.”

Helpful Report

Posted 2 years ago

“Great product and easy to assemble and performed as advertised. Received the product in a very timely matter.”

Helpful Report

Posted 2 years ago

“Ordering an delivering was quite fast assembly was easy the only reason I didn’t give a 5 is because when I received order I was missing 1piece the piece that holds the motor the same piece that holds the spit rod I’ve been calling 3days spoke with ester an justin product specialist also sent photos still haven’t received yet but now jimky is handling it an hopefully I’ll received this part”

Helpful Report

Posted 2 years ago

“Fast delivery & well packaged. This firepit🔥 is a beast!!”

Helpful Report

Posted 2 years ago

“The product arrived very quickly as promised when ordered. It was very well packed and had no way to damage the product. It's performance is phenomenal and recomend it”

Helpful Report

Posted 2 years ago

“Great service. Quick shipping”

Helpful Report

Posted 2 years ago

“Worst experience ever when ordering equipment. It came in two pieces and the one never showed up. Customer service never answers your questions or takes care of the problem. Customer satisfaction policy is a joke…..”

Helpful Report

Posted 2 years ago

“Great quality and super fast shipping!!”

Helpful Report

Posted 2 years ago

“Awesome product and service!! 24" Fire grate arrived earlier than expected and is exceptional. This is the last fire grate that I will ever have to buy in my lifetime!”

Helpful Report

Posted 2 years ago

“I ordered a 24” round fire grate To use in my outdoor fire pit. It is made out of Soild heavy steel All wielded together. It is of better quality than I had expected. It will last for decades!! The price is very reasonable and the Follow up emails to be sure it was delivered on a timely basis was a sign of a company you can trust. I am a very satisfied customer!”

Helpful Report

Posted 2 years ago

“I ordered my Titan Teak chairs and got them within a week. Excellent quality and great service.”

Helpful Report

Posted 2 years ago

“Love the product, I only received the table top, no legs. It took multiple emails and three weeks later i received the legs!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“The outdoor fire pit grate that we purchase deserves a 5 star rating. It is sturdy and well worth the money!!!”

Helpful Report

Posted 2 years ago

“This chair is well made and appreciate the simplicity and hardware. Am enjoying immensely!”

Helpful Report

Posted 2 years ago

“It was great dealing with Titan, the grill got delivered quickly.”

Helpful Report

Posted 2 years ago

“A gift that should keep on giving”

Helpful Report

Posted 2 years ago

“Came quickly as ordered, great firepit”

Helpful Report

Posted 2 years ago

“The product cane very fast, web site easy to use. Haven't tried it but I'm excited to use”

Helpful Report

Posted 2 years ago

“Great product and fast shipping”

Helpful Report

Posted 2 years ago

“Great price, free fast shipping, good company”

Helpful Report

Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews