Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Bad service”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item has been returned to our warehouse. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Beautiful and sturdy. Looking forward to cooking lobsters and clams over the fire. Fast shipping. Great purchasing experience.”

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Posted 2 years ago

“everything was as described and delivered on time.”

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Posted 2 years ago

“Great products”

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Posted 2 years ago

“Cover arrived timely, communication was great, product as described. Price was good due to sale. Would buy from this seller again, you get what was described in line. Thank you!”

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Posted 2 years ago

“Great product packed incredibly well!”

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Posted 2 years ago

“This fire ring with the grate is the second identical one I have bought. The best I have ever found. Was going to make my own, but the price was too good to pass up. Thanks Paul”

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Posted 2 years ago

“Not much to say”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and in new condition. Here's the link to our return policy for your reference, https://www.titangreatoutdoors.com/return-policy.html. Please email us at info@titangreatoutdoors.com if you require further assistance.

Posted 2 years ago

“Great value! Exactly what I needed.”

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Posted 2 years ago

“what's there to say about a fire pit grate, It arrived on time and keeps the firewood off the ground. It works fine.”

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Posted 2 years ago

“The order arrived very timely and in great shape. Thank you!”

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Posted 2 years ago

“Quality products and delivered on time!”

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Posted 2 years ago

“The grills are so heavy duty, my husband was very impressed! We are excited to give them a try this summer!”

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Posted 2 years ago

“Love the shape and style of our new fire pit!!! Very happy”

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Posted 2 years ago

“Exactly as presented and would purchase again”

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Posted 2 years ago

“Love it. It's beautiful! Thank you!”

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Posted 2 years ago

“Beautiful fire pit. Free shipping. Hardly any smoke. Wish it was easier to get the ash out. And would have liked a care for sheet in my package.”

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Posted 2 years ago

“Solid steel grate. Very beefy. Used already for an outdoor fire. Seems to perform well. Certainly as intended.”

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Posted 2 years ago

“What a surprise to order a product online and still be satisfied with the quality when it arrives! I am impressed.”

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Posted 2 years ago

“Great Product well built. Should last a lifetime Thank you”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews