Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordering was easy and fire pit arrived in just a few days! Exactly as expected!”

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Posted 2 years ago

“Very easy experience. Shipped fast. Good Quality grill.”

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Posted 2 years ago

“Great product, great customer service”

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Posted 2 years ago

“Purchased the firepit grate and it exceeded my expectations great to deal with and would highly recommend”

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Posted 2 years ago

“I love the folding table. It’s great quality, Deborah Hall works great. I like the little trim piece. They provide to close it off. If you’re not using the umbrella. I want to. It’s a great option and Farless expensive than any of the others that I’ve seen online.”

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Posted 2 years ago

“Love the firepit! Shipped fast. Dent and ding sale purchase, but in neR perfect condition!”

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Posted 2 years ago

“Quality product!! Item was exactly what we needed and it shipped very well packaged and quicker than stated! Excellent experience all around!”

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Posted 2 years ago

“Missing # 24 bolt and # 25 nut”

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Posted 2 years ago

“Quick delivery and amazing quality!! We love it”

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Posted 2 years ago

“I will never buy anything from them again I would not recommend anyone to buy from them everything written onlie is not correct they send me a grill that is online 64 and I get 52. plus the cover is smaller on one side by about an inch I call, they say send the pictures, I'll send them 5 times, they say the motor is included in the length, they said ok, but what now that the cover is smaller, they will never answer that question”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Very pleased with the 28" wagon wheel grate. Well made and durable. Shipped and arrived fast in a well-padded, heavy-duty box. Used in my fire pit for the first time last night and its functionality was outstanding!”

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Posted 2 years ago

“Purchase and delivery was flawless. Didn’t use it yet, so don’t know how good is it. Only issue I had was removing protective film from grill. Still working on it. Other than that it was very good experience purchasing and having it delivered.”

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Posted 2 years ago

“camefast on time great looking product”

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Posted 2 years ago

“Bradley was amazing to work with. She was helpful and we plan on working with her again soon. Thank you!”

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Posted 2 years ago

“Very sturdy construction. Well made!”

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Posted 2 years ago

“..............,”

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Posted 2 years ago

“Everything was great!”

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Posted 2 years ago

“Order arrived very quickly and the grate was just what I wanted. Heavy built, hopefully lasts a long time. Ron Shoffner”

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Posted 2 years ago

“excellent service”

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Posted 2 years ago

“Fabulous fire bowl.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,885 reviews