Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Looks great. Heavy duty. Need to season, use Thanks”

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Posted 2 years ago

“Shopping experience was great as well as packaging. Can't wait to put together & use.”

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Posted 2 years ago

“I haven't had a chance to use my 42" fire pit yet but I'm thrilled with everything about it. I've looked for so long to finally have what I had been dreaming about. It's such a thick piece of steel that I won't be concerned about warping it and the dimensions add a bit of style to my yard that it needed. I'm sure it'll be quite the conversation piece this summer.”

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Posted 2 years ago

“Bought the 10' loading ramps rated at 600 lbs each to load my 1050 lb golf cart into the back of my pickup truck. Works like a champ! Delivery was quick. Only issue I had was it only came with one strap. The other was missing. No big deal, I am using my own straps anyway. I would definitely recommend Titan and these ramps.”

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Posted 2 years ago

“Great product and very sturdy for long term usage. Just what I needed. Thanks”

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Posted 2 years ago

“Titan Great Outdoors was wonderful to deal with. Our fire basket arrived quickly and was in good shape.”

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Posted 2 years ago

“Beautiful teak bench. Designed for easy assembly. Perfect for my new woodland garden!”

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Posted 2 years ago

“Ordering on-line was easy, pricing was appropriate and free shipping was nice. The grate arrived without any delays.”

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Posted 2 years ago

“You done good!!”

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Posted 2 years ago

“it's beautiful and exactly as advertised. It arrived quickly and in perfect shape, strapped to a pallet and packaged very well. we absolutely love it and can't wait to use it!”

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Posted 2 years ago

“Mix feelings on our purchase. First it was a scratch and dent grill. I expected it not to be perfect, but at least usable. Thankfully my husband was a welder by trade and still has his equipment. The grill itself we are very please with the features and it definitely was made quality if used and handled within reason. This one was dropped hard on its handles bending them that in turn would not allow the grills to set properly or close the lid properly. My husband was able to fix the handles with extreme heat. The grills could then be set properly, but now we need to buy the end washer rings to keep it in place. At this point it still did not close properly, one corner higher than the other. We noticed the hinges on the lids were bent at two different angles and cracked. We again fix the angle with his welding equipment. Once installed he will go back and weld the cracks on the hinders. It still does not close properly but we hope enough to use for our purpose. That said, the average person would not have the still and tools for all we have done. This is why 3 stars. This was my dream grill I was glad to find one in my budget but not sure yet on using it. We have the hole dug and waiting for a nice day to do the concrete work. I will note it is very heavy. Our neighbors will help us later to attach the top. When the grill arrived the box was in good shape. I have no reason to believe the damage was done by the shipper.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. We are glad to know that your husband was able to fix it. However, for any defects on the item that affects its functionality, we highly suggest you contact us first to report it before modifying it as we might be able to provide you with a resolution. Please reach us at info@titangreatoutdoors.com if you require further assistance.

Posted 2 years ago

“Packaging is top notch. It's almost too good for a relatively indestructible steel fire pit grate!”

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Posted 2 years ago

“This was our third time ordering this table. The other two times it showed up damaged or cracked from the shipping process. We had to wait a long time then for it to come back in stock again. Once it did, I called and Jeremy made sure everything was taken care of. Extra protection on the shipping, quick process, applied our discount from the last experiences, etc. When the table arrived for the third time and almost two years later from our initial order, it was perfect! No shipping damage and it is absolutely beautiful! It was worth the wait! The perfect table for our patio. Thank you so much, Jeremy!”

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Posted 2 years ago

“Great heavy duty quickly shipped out door gear!”

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Posted 2 years ago

“Seems to be a great value, but it's pretty then and I believe to be prone to rust.”

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Posted 2 years ago

“Great product. Rapid delivery.”

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Posted 2 years ago

“Great Heavy Duty Covered Park Grill. Bought (1) for Bayou Slam Hopedale Camp, then bought (3) more for my Bayou Slam Hopedale "Camp Cocahoe". My customers will have great grilling for years to come.”

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Posted 2 years ago

“Fast delivery and great products for my backyard….”

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Posted 2 years ago

“Great Fire pit, but it is raw metal so I need to paint it prior you use”

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Posted 2 years ago

“First off, working with and purchasing from Titan is awesome! Decent pricing, decent product, and amazingly quick delivery. What more can you ask for when you purchased from another company first, they left you hanging before your party, and Titan comes to your rescue? As for the product itself... The finish on the stainless steel is very nice. Although it may seem a bit flimsy since it lacks an internal steel frame, it gets the job done. The biggest problem that I had, was removing the protective film. That was tedious, but it ensured that the rotisserie looked as good as possible - which it did. I was able to easily roast 40 lb lamb with a little issue. My father-in-law who is an expert on this, wished that the spit was another 6 in longer, but we were still able to make two without chopping additional parts off the animal. He also would have liked to have seen an offset heat source as opposed to directly under, so he ended up lining the charcoal on one side of the tray. If you are roasting in inclement weather, you could pretty much forget being able to use the grill at the same time. You need to keep the animal close to the heat source, and doing so would allow it to smack into the grates. We also found that adding a wire to one side to create a bit of a angle on charcoal box give us the ability to adjust the amount of heat applied to the animal as well. All in all for round $450, it's really a decent deal. My relatives who do metal work stated that they couldn't even buy materials for that cost, so although it's not 100% perfect- it certainly nice to know that it could be easily modified to make it an amazing product.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews