Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The product arrived very quickly as promised when ordered. It was very well packed and had no way to damage the product. It's performance is phenomenal and recomend it”

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Posted 2 years ago

“Great service. Quick shipping”

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Posted 2 years ago

“Worst experience ever when ordering equipment. It came in two pieces and the one never showed up. Customer service never answers your questions or takes care of the problem. Customer satisfaction policy is a joke…..”

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Posted 2 years ago

“Great quality and super fast shipping!!”

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Posted 2 years ago

“Awesome product and service!! 24" Fire grate arrived earlier than expected and is exceptional. This is the last fire grate that I will ever have to buy in my lifetime!”

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Posted 2 years ago

“I ordered a 24” round fire grate To use in my outdoor fire pit. It is made out of Soild heavy steel All wielded together. It is of better quality than I had expected. It will last for decades!! The price is very reasonable and the Follow up emails to be sure it was delivered on a timely basis was a sign of a company you can trust. I am a very satisfied customer!”

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Posted 2 years ago

“I ordered my Titan Teak chairs and got them within a week. Excellent quality and great service.”

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Posted 2 years ago

“Love the product, I only received the table top, no legs. It took multiple emails and three weeks later i received the legs!”

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Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“The outdoor fire pit grate that we purchase deserves a 5 star rating. It is sturdy and well worth the money!!!”

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Posted 2 years ago

“This chair is well made and appreciate the simplicity and hardware. Am enjoying immensely!”

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Posted 2 years ago

“It was great dealing with Titan, the grill got delivered quickly.”

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Posted 2 years ago

“A gift that should keep on giving”

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Posted 2 years ago

“Came quickly as ordered, great firepit”

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Posted 2 years ago

“The product cane very fast, web site easy to use. Haven't tried it but I'm excited to use”

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Posted 2 years ago

“Great product and fast shipping”

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Posted 2 years ago

“Great price, free fast shipping, good company”

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Posted 2 years ago

“Have not used it yet but seems to be built well enough. There were no instructions but it's not hard to figure out how to put together. I added a washer to the handle crack. Looking forward to using it on my Weber. It fits great and is sturdy.”

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Posted 2 years ago

“Was on hold for 45 minutes yesterday waiting for an answer about my refund”

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Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Customer Service Representatives who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titangreatoutdoors.com and we will be more than happy to assist you.

Posted 2 years ago

“The transaction was very easy,... shipping was very prompt. Couldn't have been happier.”

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Posted 2 years ago

“very happy-good looking pit Titan should be making the and screen for their product”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews