Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Titan has an easy site to navigate and checkout. Very fast shipping and quality products.”

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Posted 2 years ago

“Thanks…,..:.”

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Posted 2 years ago

“awesome job”

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Posted 2 years ago

“We absolutely love this fire pit!! Only suggestion is it could use a few more holes in the bottom for drainage.”

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Posted 2 years ago

“These guys are awesome. The grilling gear I ordered is SOLID; has good weight but not too much. Shipping was FAST; arrived in time for a big party. Will order again.”

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Posted 2 years ago

“I ordered a fire pit ring bought it on sale For $39.95 they were suppose to ship it but today I get a e mail stating that Fed Ex has two many label on the box and it's coming back to the Tennessee Store. Well someone there put the fed Ex label on the box why would they put more than one label on it ? I do shipping for a living. This is a Stupid Mistake now I have to wait an extra week to get this. A perfect example of what happens when someone there just didn't do a good job. So be careful with this company you could wait weeks to get your order?”

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Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titangreatoutdoors.com if you require additional assistance.

Posted 2 years ago

“Very well made product again!”

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Posted 2 years ago

“Fast shipping great price”

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Posted 2 years ago

“Ordering was easy and shipping was very quick.”

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Posted 2 years ago

“The product itself was a good value and quality. Unfortunately, the product arrived damaged (Fedex damaged it I assume). After lengthy email conversations, I was offered 10% off as compensation. I pointed out that I could have bought a "scratch and dent" model from the website at a 40% discount which yielded no additional action. I declined. This was my first and last purchase.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titangreatoutdoors.com if you require additional assistance.

Posted 2 years ago

“Wonderful addition to our home. We love our porch queen swing, but even the UPS driver mentioned the the packaging. When our contractor opened the item we have 4 damaged bottom wooden slats. Pics are available.”

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Posted 2 years ago

“I’ve not been disappointed! Things I have ordered have been well made and in perfect condition. The only thing that was annoying was the plastic wrap on each of the fire pit components. It was very difficult to remove. FedEx on the other hand was not perfect in that their delivery dates are always delayed for some reason. Also there was some minimal damage to the foot of the fire pit where the box had a small hole in it. However we decided it was something we could live with.”

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Posted 2 years ago

“Good chairs and fast shipping Thanks”

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Posted 2 years ago

“Customer service was terrible. They are unwilling to resolve simple issues when their system makes an error. Will not shop with them again.”

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Posted 2 years ago

Hello, please accept our sincere apologies for the technical issues. I checked your account and found that you had already spoken with one of our customer specialists who assisted you with your concern. You can contact us at info@titangreatoutdoors.com if you require additional assistance.

Posted 2 years ago

“Quality, quick delivery and overall satisfaction”

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Posted 2 years ago

“I’m very happy with the product . Everything is great from the day I bought On time delivery etc”

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Posted 2 years ago

“Awesome deal”

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Posted 2 years ago

“Great product and a great team to work with, from sales to customer service, all questions and concerns were answered in a timely and transparent manner, they are worth all 5 stars of this rating.”

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Posted 2 years ago

“Titan screwed up my order. They took 3 days to respond to me. When I pointed out their mistake they went dark. It’s now been 5 days and no further response other than the computer generated “return policy”. For the price of return shipping, they have lost a customer and hopefully this review will alert deter other honest hard working people from purchasing from a company with such HORRIBLE customer service”

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Posted 2 years ago

Thank you for sharing your feedback. We haven't heard back from you from our last email on the 23rd of March. Please do not hesitate to reach out to us via info@titangreatoutdoors.com, for any issues you may still have. We hope to be able to serve you again!

Posted 2 years ago

“Light Speed Shipping!”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews