Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,947 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,947 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I sent am email regarding my issues and no reply. This unit was used and very greasy not good on my carpet missing pieces motor wire was burnt.”

Helpful Report

Posted 2 years ago

Hello. Thank you for your feedback, and we do apologize for the inconvenience. We are able to locate any emails or phone calls from you. Please reach out to us at 1-888-794-1455 or info@titangreatoutdoors.com, and we will be more than happy to assist you.

Posted 2 years ago

“I bought a scratch and dent blackstone hard grill cover. The cover had minor dents, which I pounded out with a hammer. Looks good, and saved money.”

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Posted 2 years ago

“Ordering was easy and fire pit arrived in just a few days! Exactly as expected!”

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Posted 2 years ago

“Very easy experience. Shipped fast. Good Quality grill.”

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Posted 2 years ago

“Great product, great customer service”

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Posted 2 years ago

“Purchased the firepit grate and it exceeded my expectations great to deal with and would highly recommend”

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Posted 2 years ago

“I love the folding table. It’s great quality, Deborah Hall works great. I like the little trim piece. They provide to close it off. If you’re not using the umbrella. I want to. It’s a great option and Farless expensive than any of the others that I’ve seen online.”

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Posted 2 years ago

“Love the firepit! Shipped fast. Dent and ding sale purchase, but in neR perfect condition!”

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Posted 2 years ago

“Quality product!! Item was exactly what we needed and it shipped very well packaged and quicker than stated! Excellent experience all around!”

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Posted 2 years ago

“Missing # 24 bolt and # 25 nut”

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Posted 2 years ago

“Quick delivery and amazing quality!! We love it”

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Posted 2 years ago

“I will never buy anything from them again I would not recommend anyone to buy from them everything written onlie is not correct they send me a grill that is online 64 and I get 52. plus the cover is smaller on one side by about an inch I call, they say send the pictures, I'll send them 5 times, they say the motor is included in the length, they said ok, but what now that the cover is smaller, they will never answer that question”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Very pleased with the 28" wagon wheel grate. Well made and durable. Shipped and arrived fast in a well-padded, heavy-duty box. Used in my fire pit for the first time last night and its functionality was outstanding!”

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Posted 2 years ago

“Purchase and delivery was flawless. Didn’t use it yet, so don’t know how good is it. Only issue I had was removing protective film from grill. Still working on it. Other than that it was very good experience purchasing and having it delivered.”

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Posted 2 years ago

“camefast on time great looking product”

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Posted 2 years ago

“Bradley was amazing to work with. She was helpful and we plan on working with her again soon. Thank you!”

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Posted 2 years ago

“Very sturdy construction. Well made!”

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Posted 2 years ago

“..............,”

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Posted 2 years ago

“Everything was great!”

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Posted 2 years ago

“Order arrived very quickly and the grate was just what I wanted. Heavy built, hopefully lasts a long time. Ron Shoffner”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,947 reviews