Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,199 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“We received the fire pit ring, the box arrived in bad shape, and the ring itself had some paint that had that was scuffed”

Helpful Report

Posted 2 years ago

“Our order is still sitting in the warehouse. There is not a truck small enough to deliver it to us. We're going to have to pick it up! Georgia Hayes 704-607-0091”

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Posted 2 years ago

“Very well made, heavy duty grate. Excellent packaging. Very happy with the purchase.”

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Posted 2 years ago

“It’s been Almost two months and still haven’t received the parts to put the chairs together. I want to buy more chairs but can’t since the first ones didn’t work out.”

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Posted 2 years ago

“This was my second time ordering from Ash & Ember. My order shipped quickly and Was delivered a few day afterwards by FedEx Freight with good communication. Only issue was driver had no way to move the heavy pallet from the bottom of our drive to the top, so I had to help him carry the individual boxes (some large and heavy) up the driveway. But it was free delivery. Still overall good experience and will buy from them again.”

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Posted 2 years ago

“Looks like great construction”

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Posted 2 years ago

“While the shipping was fast and I received good customer support, I am very unimpressed with the quality control of the item I purchased. The first order came with a substantial defect that while cosmetic should have never made it past quality control. Customer support was great in replacing the item without requiring me to return the original item. Unfortunately the replacement item also came with some minor cosmetic defects to the lid. I contacted customer service again and best they offered was to compensate $16.19. While customer service was helpful, i would have much preferred an item in brand new condition in the first place.”

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Posted 2 years ago

“The teak table came fast. Unfortunately, the first table was cracked in two places. Ash & Ember immediately shipped another one. The second table was perfect. We had to use the box from the second table to return the damaged table at no charge. Customer service was amazing. If you are on the fence about the folding teak table don't hesitate. It's very pretty and very well made.”

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Posted 2 years ago

“Everything came on time and was made well.”

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Posted 2 years ago

“Half of the screws are missing, had to go to the hardware store, and it was damaged during shipping. Plastic was shredded to pieces. Their was no cushion, and the box was smashed and torn open half way”

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Posted 2 years ago

“Easy purchase fastdelivery”

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Posted 2 years ago

“Very happy”

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Posted 2 years ago

“My griddle cover looks beautiful and was packaged very well!”

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Posted 2 years ago

“The grille and grate arrived in good condition and on time. Both work “grate”. :)”

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Posted 2 years ago

“Kamado System (grates & deflector) came well-packaged and at an excellent price.”

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Posted 2 years ago

“Excellence!!!”

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Posted 2 years ago

“Product arrived ahead of schedule, was as described works great for my fire pit”

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Posted 2 years ago

“When you buy a item it should at least tell you what’s missing? I can’t even buy the parts needed nor are there documents on the dimensions of the parts. How can you sell an item new or scratch/ dent but not even have spare parts?”

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Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Great product. Arrived scuffed up on the legs”

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Posted 2 years ago

“Bought a $1200 grill from them that rusted in under a week. The finished bubbled off on the first used. I emailed them. A week later no response. I’m about to reverse my credit card charge.”

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Posted 3 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 3 years ago

Ash & Ember is rated 4.5 based on 3,199 reviews