Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This fire grate was exactly what I was hoping it would be. Solid, heavy, and well-made. I replaced the cheesy fire pit grate that came with the fire pit (it was used about a dozen times and has become rusted, bent up and deteriorated. The new grate from Titan is burly, and I love it!”

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Posted 2 years ago

“I have a beach home in a vacation rental program, and fixed park-style grills are quite common here. Previously not for me, though, because I MUST have a lid and dampers. Titan makes and sold me an awesome covered grill. I hope to paint it every year and make it last forever. I'd pay a thousand+ for the same thing in quality stainless steel.”

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Posted 2 years ago

“Fast shipping and good pricing.”

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Posted 2 years ago

“Awesome Quality Brackets, no burrs and will definitely work for my application! Thank You”

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Posted 2 years ago

“Delivery service was excellent. The product itself seems to be of high quality.”

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Posted 2 years ago

“Order was filled very quickly, and email updates on order status, shipping, etc were frequent and thorough”

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Posted 2 years ago

“Had a bit of trouble getting product to fit my atv...but got it retro fitted”

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Posted 2 years ago

Hello! Thank you for the feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“Very nice quality product. Will buy from again.”

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Posted 2 years ago

“Excellent customer service”

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Posted 2 years ago

“Great product as usual. This was my 4th or 5th order from Titan and all have been used well for thier intended purposes. Thanks again.”

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Posted 2 years ago

“Absolutely horrible experience with my order. You should really take a look at the way you conduct your business. None of your managers can make an intelligent decision and Titan does not stand behind their own policy. Extremely disappointed and will pass this on.”

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Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Customer Service Representatives who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titangreatoutdoors.com and we will be more than happy to assist you.

Posted 2 years ago

“Quality product and a great price”

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Posted 2 years ago

“Happily surprised, works well”

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Posted 2 years ago

“Excellent and very accurate on delivery date”

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Posted 2 years ago

“Thank you we got it right away we are going to try it out Easter Day we let you know hope it’s going to work out thank again”

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Posted 2 years ago

“Customer service was just fine but the product left a little to be desired. I basically got what I paid for but modifications were needed to use to target stand properly”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item won't stand properly. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titangreatoutdoors.com if you require additional assistance.

Posted 2 years ago

“I ordered WWGrate36”. My customers and I are very happy with the way it’s built. I would highly recommend buying products from Titan. Mike S. Boulder Creek Landscape”

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Posted 2 years ago

“Great product and great customer service. Delivery was quick. Product I received had an issue, Ralph took care of it promptly and professionally. Highly recommended!”

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Posted 2 years ago

“Greta product and fast delivery.”

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Posted 2 years ago

“AWESOME fire pit bowl!!!!!”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,885 reviews