Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I purchased two of the SantaMaria 22" grill attachment. Ordered and received within 4 days, maybe 5. Easy assembly and its ready to go. It was a pleasure doing business with you. Thanks!”

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Posted 2 years ago

“Excellent transaction! Received my order in quickly and it was perfect. Great company & quality product!!”

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Posted 2 years ago

“Very disappointed in the customer service. I ordered a portable fire ring knowing it might not be exactly what I was looking for. But I reviewed the return policy on the website which states the customer is responsible for the shipping costs to return, but otherwise allowed within the 30day window with no defects. I was fine with purchasing the item knowing I would be responsible for shipping if it didn’t work out, so I ordered it anyway. I got the item and it was not what I needed, but when I reached out to start the return process, I was notified that in addition to covering shipping, I have to pay a 20% restocking fee. This information is no where in the return policy or website anywhere. They sent a link with the disclaimer, but this link can be find no where on the website. So there is no way to know about the restocking fee unless the customer service rep sends the link directly. I find this frustrating and misleading. They have been very difficult to communicate with and are not at all empathetic to my concern. I sent screen shots of the current return policy under “returns” on the website which does not mention the restocking fee, but they refuse to honor the main website. The customer service has been deceptive and unhelpful.”

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Posted 2 years ago

We are sorry about the experience you've had with your order. Return shipping costs apply to customer-initiated returns. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanbrands.com. You will be able to access our return policy at https://www.titan.fitness/return-policy.html.

Posted 2 years ago

“Great products, excellent service”

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Posted 2 years ago

“Product came quickly, packaged well, easy setup. Will purchase from Titan again!”

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Posted 2 years ago

“My husband and I absolutely love it! We have cooked on it 4 times already. Makes cooking outside fun again! We recommended it to our brother-in-law because we are enjoying ours so much! Great product!”

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Posted 2 years ago

“Perfect. It was an exact fit in my fire pit. Thanks”

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Posted 2 years ago

“Grate works great in my existing firepit.”

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Posted 2 years ago

“Patio side-table looks good and is well built. Assembly was a breeze. Quality from titan always exceeds my expectations. You all make quality on a budget do-able especially with your routine sale offerings. Thanks”

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Posted 2 years ago

“Good product, fair price, quickly shipped.”

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Posted 2 years ago

“Heavy duty very well made”

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Posted 2 years ago

“Looks great and fits perfectly. We can't wait to use it.”

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Posted 2 years ago

“Fast deleiver product seems to be of good quality.”

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Posted 2 years ago

“As a welder and designer of metal products, I chose to order your product and I am greatly pleased and its quality. We look forward to your other products as I get older and don’t have the time to do some of the welding.”

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Posted 2 years ago

“Easy to set up, and works wonders when cooking over firewood.”

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Posted 2 years ago

“I have purchased several items from Titan outdoors at several different times, and each and every time I have been extremely satisfied with the product and the service. I have purchased one of the smokers, which is the absolute best smoker I have ever seen, and I have a park grill which my daughter and son-in-law dearly love me, and I purchased numerous other items, and I am flawless.”

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Posted 2 years ago

“AWESOME 👌”

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Posted 2 years ago

“Excellent Shipping to me, very fast. Dueling Tree 6 X 6” are perfect AR500 paddles for use with 1-1/2 angle iron (1/4” thick) and 1” Sch 80 steel pipe cut 3-1/2 long. A bit of light grinding of outside edges smooths out without excess slop. Very consistent and higher quality than other paddles I have purchased elsewhere. Highly recommended at this price of one Benjamin shipped.”

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Posted 2 years ago

“Great product. Fast delivery.”

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Posted 2 years ago

“The tech help was fantastic with my ordering and I received the products that I ordered and they installed easily. Very good experience ordering online through Titan Outdoors.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews