Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great except for one problem. The grill only comes with two post sections which is not enough to properly install it. Had to bolt another piece of steel to the last post to cement it into the ground. Other than that it's great.”

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Posted 2 years ago

Hello Michael! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“Great fire pit. Delivery was quick.”

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Posted 2 years ago

“Great product worked very well, did ribs and smoked them for about 7 hrs keeping a very constant temperature, they got some other good products for the weber- grill so check those out as well, defiantly going to get the grill pan as well”

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Posted 2 years ago

“Very easy shopping.”

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Posted 2 years ago

“Fast service and shipping,could use reinforcement for the box.”

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Posted 2 years ago

“I never received my order and Titan will not approve a refund. Very frustrated.”

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Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you in issuing a full refund of your order. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 years ago

“Love the santa maria grill I purchased .Would recommend it for sure! Very fast shipping as well.”

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Posted 2 years ago

“just what i was looking for, good price, quick shipping”

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Posted 2 years ago

“Titan makes the best outdoor items. No one better. The quality is superb. Worth every penny. Definitely getting more items from them.”

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Posted 2 years ago

“Great product. Fast delivery.”

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Posted 2 years ago

“Excellent service! Thanks!”

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Posted 2 years ago

“I love my Santa naria grill attachment for my Weber. Have used it 2x already and love it! So glad I found it fir a great price and it came in good time! Very happy with this product!”

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Posted 2 years ago

“Delivered the product within the time specified without any shipping damage.”

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Posted 2 years ago

“looks like a winner”

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Posted 2 years ago

“The cauldron we ordered is amazing!! It can do it all... small fire for smore's, a nice evening fire to enjoy with friends or a fire that we can cook over. It is amazing!!!”

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Posted 2 years ago

“American made. Everything I expected in weight. A truly well made grill. What else can I say.”

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Posted 2 years ago

“I purchased two of the SantaMaria 22" grill attachment. Ordered and received within 4 days, maybe 5. Easy assembly and its ready to go. It was a pleasure doing business with you. Thanks!”

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Posted 2 years ago

“Excellent transaction! Received my order in quickly and it was perfect. Great company & quality product!!”

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Posted 2 years ago

“Very disappointed in the customer service. I ordered a portable fire ring knowing it might not be exactly what I was looking for. But I reviewed the return policy on the website which states the customer is responsible for the shipping costs to return, but otherwise allowed within the 30day window with no defects. I was fine with purchasing the item knowing I would be responsible for shipping if it didn’t work out, so I ordered it anyway. I got the item and it was not what I needed, but when I reached out to start the return process, I was notified that in addition to covering shipping, I have to pay a 20% restocking fee. This information is no where in the return policy or website anywhere. They sent a link with the disclaimer, but this link can be find no where on the website. So there is no way to know about the restocking fee unless the customer service rep sends the link directly. I find this frustrating and misleading. They have been very difficult to communicate with and are not at all empathetic to my concern. I sent screen shots of the current return policy under “returns” on the website which does not mention the restocking fee, but they refuse to honor the main website. The customer service has been deceptive and unhelpful.”

Helpful Report

Posted 2 years ago

We are sorry about the experience you've had with your order. Return shipping costs apply to customer-initiated returns. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanbrands.com. You will be able to access our return policy at https://www.titan.fitness/return-policy.html.

Posted 2 years ago

“Great products, excellent service”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews