Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to navigate website. Fast shipping”

Helpful Report

Posted 2 years ago

“Great little smoker. Price is reasonable for what you're getting, plus free delivery!”

Helpful Report

Posted 2 years ago

“FAST Shipping, Well packed, and looks to be very well constructed. Have not used yet but should be a great addition to our fire pit.”

Helpful Report

Posted 2 years ago

“Excellent quality product. Also the wood panels they pack it with make great kindling. 😏”

Helpful Report

Posted 2 years ago

“not happy. buy your stuff elsewhere.”

Helpful Report

Posted 2 years ago

Hello Carl, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titangreatoutdoors.com/return-policy.html. Please email us at info@titangreatoutdoors.com if you require further assistance.

Posted 2 years ago

“Planter came quickly and in good shape. Easy to put together. Very solid.”

Helpful Report

Posted 2 years ago

“Shipping was fast! The 42” cauldron was a huge hit at our last bonfire!”

Helpful Report

Posted 2 years ago

“Great prices and service”

Helpful Report

Posted 2 years ago

“Awesome prices and fast delivery.”

Helpful Report

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

“Great product, quick to ship, and looking forward to many campfires with this sturdy portable pit ring.”

Helpful Report

Posted 2 years ago

“Grill is great, The actual cooking grate could have been thicker material, too thin.”

Helpful Report

Posted 2 years ago

“The product seems like a good quality so far. Problem we are having is finding accessories/parts. We are putting our grill in the sand and need to go the length of the ground rod in the ground and we are trying to find another ground rod without any luck or help from customer service. I hope we can get this resolved or we may have to return our other. Perhaps adding that option to the store would be good.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Parts can be purchased, as long as they are in stock. Parts are not posted with their own product page, as some parts look alike, but are used on different items. Please call us for a parts purchase at 1-888-794-1455. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!

Posted 2 years ago

“Good product. Good price. Arrived earlier than originally stated. I would not hesitate to buy from Titan Great Outdoors again.”

Helpful Report

Posted 2 years ago

“The product cam timely and worked great for our catering event!”

Helpful Report

Posted 2 years ago

“Just what i wanted, could use a matching lid”

Helpful Report

Posted 2 years ago

“It's perfect. Right size and shape, beautiful.”

Helpful Report

Posted 2 years ago

“Grill is very sturdy and well made. The center post will be important to keep the hot metal from sagging.”

Helpful Report

Posted 2 years ago

“I think this will turn out to be something I like and use often, but that won't happen for a couple months here.”

Helpful Report

Posted 2 years ago

“A buddy of mine had bought some steel targets from Titan. So I asked him to send me the link. I found this outdoor cooking set up and have been wanting something very very similar to this for about 10 years. I initially was going to wait to buy it as I am recovering from recent ankle surgeries and knew I would not be able to set it up and use it for a while. But then I decided to buy because I did not want to miss getting it. Im glad I did because 2 days later I got a low stock email for this item. It seems very heavy duty but honestly its still in the box in my shed.”

Helpful Report

Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,885 reviews