Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“looks like a winner”

Helpful Report

Posted 2 years ago

“The cauldron we ordered is amazing!! It can do it all... small fire for smore's, a nice evening fire to enjoy with friends or a fire that we can cook over. It is amazing!!!”

Helpful Report

Posted 2 years ago

“American made. Everything I expected in weight. A truly well made grill. What else can I say.”

Helpful Report

Posted 2 years ago

“I purchased two of the SantaMaria 22" grill attachment. Ordered and received within 4 days, maybe 5. Easy assembly and its ready to go. It was a pleasure doing business with you. Thanks!”

Helpful Report

Posted 2 years ago

“Excellent transaction! Received my order in quickly and it was perfect. Great company & quality product!!”

Helpful Report

Posted 2 years ago

“Very disappointed in the customer service. I ordered a portable fire ring knowing it might not be exactly what I was looking for. But I reviewed the return policy on the website which states the customer is responsible for the shipping costs to return, but otherwise allowed within the 30day window with no defects. I was fine with purchasing the item knowing I would be responsible for shipping if it didn’t work out, so I ordered it anyway. I got the item and it was not what I needed, but when I reached out to start the return process, I was notified that in addition to covering shipping, I have to pay a 20% restocking fee. This information is no where in the return policy or website anywhere. They sent a link with the disclaimer, but this link can be find no where on the website. So there is no way to know about the restocking fee unless the customer service rep sends the link directly. I find this frustrating and misleading. They have been very difficult to communicate with and are not at all empathetic to my concern. I sent screen shots of the current return policy under “returns” on the website which does not mention the restocking fee, but they refuse to honor the main website. The customer service has been deceptive and unhelpful.”

Helpful Report

Posted 2 years ago

We are sorry about the experience you've had with your order. Return shipping costs apply to customer-initiated returns. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanbrands.com. You will be able to access our return policy at https://www.titan.fitness/return-policy.html.

Posted 2 years ago

“Great products, excellent service”

Helpful Report

Posted 2 years ago

“Product came quickly, packaged well, easy setup. Will purchase from Titan again!”

Helpful Report

Posted 2 years ago

“My husband and I absolutely love it! We have cooked on it 4 times already. Makes cooking outside fun again! We recommended it to our brother-in-law because we are enjoying ours so much! Great product!”

Helpful Report

Posted 2 years ago

“Perfect. It was an exact fit in my fire pit. Thanks”

Helpful Report

Posted 2 years ago

“Grate works great in my existing firepit.”

Helpful Report

Posted 2 years ago

“Patio side-table looks good and is well built. Assembly was a breeze. Quality from titan always exceeds my expectations. You all make quality on a budget do-able especially with your routine sale offerings. Thanks”

Helpful Report

Posted 2 years ago

“Good product, fair price, quickly shipped.”

Helpful Report

Posted 2 years ago

“Heavy duty very well made”

Helpful Report

Posted 2 years ago

“Looks great and fits perfectly. We can't wait to use it.”

Helpful Report

Posted 2 years ago

“Fast deleiver product seems to be of good quality.”

Helpful Report

Posted 2 years ago

“As a welder and designer of metal products, I chose to order your product and I am greatly pleased and its quality. We look forward to your other products as I get older and don’t have the time to do some of the welding.”

Helpful Report

Posted 2 years ago

“Easy to set up, and works wonders when cooking over firewood.”

Helpful Report

Posted 2 years ago

“I have purchased several items from Titan outdoors at several different times, and each and every time I have been extremely satisfied with the product and the service. I have purchased one of the smokers, which is the absolute best smoker I have ever seen, and I have a park grill which my daughter and son-in-law dearly love me, and I purchased numerous other items, and I am flawless.”

Helpful Report

Posted 2 years ago

“AWESOME 👌”

Helpful Report

Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,885 reviews