Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My Santa Maria grill was delivered on 1-19 and was missing both of the backing plates. It is now 1-30 and I still have not heard back from anyone confirming that the parts have been shipped. All I need is the 2 backing plates shipped to me so I can finish putting together this grill that I paid $1250 for.”

Helpful Report

Posted 2 years ago

Hello Trevor, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titangreatoutdoors.com if you require further assistance.

Posted 2 years ago

“It was great. Fast delivery”

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Posted 2 years ago

“Easy ordering, quick shipping and status updates.”

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Posted 2 years ago

“Great product and fast shipping. Thanks”

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Posted 2 years ago

“It came broken, you guys sent me a new one so I can’t complain”

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Posted 2 years ago

“Glider arrived with a huge structural crack in the seat piece. Contacted Titan. Getting help is a nightmare. After a week of trying to get a replacement or a way to return, have gotten nowhere. Exceptionally bad customer support.”

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Posted 2 years ago

Hello Elsa, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return replacement order for you. If you need further assistance, please contact us at info@titangreatoutdoors.com and mention PBR Amyra.

Posted 2 years ago

“product shipped fast in a time when most companies are struggling to get things out to customers. the campfire asado was as advertised and i can't wait to finish the fire pit and start cooking”

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Posted 2 years ago

“Good good good”

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Posted 2 years ago

“Thanks, it didn't take to long to get to me. I was so excited to put it together I do plan to buy more griddle supplies.”

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Posted 2 years ago

“Nicely constructed and exactly what I was looking for. Suggestion - I would make the spacing between the grates be say "half" of what they are so as to keep larger embers from falling thru. Thus keeping the fire more concentrated. This may result in more material being used, but I for one would have liked this option.”

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Posted 2 years ago

“Haven't had a chance to try my new ar500 targets. But the targets look like they are good quality. Titan kept me up to date regularly until delivery. Liked the attention to service.”

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Posted 2 years ago

“Love the look of the grate. Creates more airflow for a hot fire. This product is well designed to stack wood for a more effective fire. Extremely impressed with this grate.”

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Posted 2 years ago

“Excellent communication and quick delivery. My Santa Maria grill attachment is solidly built, easy to assemble and was thoughtfully packaged for shipping. I could not be happier about this experience.”

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Posted 2 years ago

“Very quick service and quality product. Great value! We love our new firewood holder.”

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Posted 2 years ago

“Great product”

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Posted 2 years ago

“Product arrived in badly damaged packaging and the product was verified to be damaged. It is not known but unlikely that it was caused by Titan, and Titan is in the process of swapping out the damaged grill with a new one. More stars to be allocated upon receipt of new product if in undamaged condition. Happy with the customer service post-delivery, but it is an unfortunate receipt.”

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Posted 2 years ago

“We have only used it one time but looks and works great. We have it on a wooden deck and no heat gets to the wood. Feel very safe using it on the deck”

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Posted 2 years ago

“Overall the price and quality of the item seem like they are great. I was very disappointed in the shipping. When the item arrived, it seemed to be packaged/shipped in a very poor manner. It seemed like the box got destroyed but was then reinforced after the fact. Ideally I would add the picture to this review. Hoping it’s not damaged when we go to install soon.”

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Posted 2 years ago

“Original target stand arrived missing parts due to shipping damage. Sent Titan Outdoors mail letting them know what happened. They sent a complete new target stand out quickly. This was excellent customer service and will prompt me to purchase from them again without hesitation. Thank you for a quality product and outstanding customer service.”

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Posted 2 years ago

“The only complaint was the packaging. The box was all dented and taped up as thought you all didn't have a box big enough to ship the grill in.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews