Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,949 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,949 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great product. Fast delivery.”

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Posted 3 years ago

“Excellent service! Thanks!”

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Posted 3 years ago

“I love my Santa naria grill attachment for my Weber. Have used it 2x already and love it! So glad I found it fir a great price and it came in good time! Very happy with this product!”

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Posted 3 years ago

“Delivered the product within the time specified without any shipping damage.”

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Posted 3 years ago

“looks like a winner”

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Posted 3 years ago

“The cauldron we ordered is amazing!! It can do it all... small fire for smore's, a nice evening fire to enjoy with friends or a fire that we can cook over. It is amazing!!!”

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Posted 3 years ago

“American made. Everything I expected in weight. A truly well made grill. What else can I say.”

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Posted 3 years ago

“I purchased two of the SantaMaria 22" grill attachment. Ordered and received within 4 days, maybe 5. Easy assembly and its ready to go. It was a pleasure doing business with you. Thanks!”

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Posted 3 years ago

“Excellent transaction! Received my order in quickly and it was perfect. Great company & quality product!!”

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Posted 3 years ago

“Very disappointed in the customer service. I ordered a portable fire ring knowing it might not be exactly what I was looking for. But I reviewed the return policy on the website which states the customer is responsible for the shipping costs to return, but otherwise allowed within the 30day window with no defects. I was fine with purchasing the item knowing I would be responsible for shipping if it didn’t work out, so I ordered it anyway. I got the item and it was not what I needed, but when I reached out to start the return process, I was notified that in addition to covering shipping, I have to pay a 20% restocking fee. This information is no where in the return policy or website anywhere. They sent a link with the disclaimer, but this link can be find no where on the website. So there is no way to know about the restocking fee unless the customer service rep sends the link directly. I find this frustrating and misleading. They have been very difficult to communicate with and are not at all empathetic to my concern. I sent screen shots of the current return policy under “returns” on the website which does not mention the restocking fee, but they refuse to honor the main website. The customer service has been deceptive and unhelpful.”

Helpful Report

Posted 3 years ago

We are sorry about the experience you've had with your order. Return shipping costs apply to customer-initiated returns. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanbrands.com. You will be able to access our return policy at https://www.titan.fitness/return-policy.html.

Posted 3 years ago

“Great products, excellent service”

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Posted 3 years ago

“Product came quickly, packaged well, easy setup. Will purchase from Titan again!”

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Posted 3 years ago

“My husband and I absolutely love it! We have cooked on it 4 times already. Makes cooking outside fun again! We recommended it to our brother-in-law because we are enjoying ours so much! Great product!”

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Posted 3 years ago

“Perfect. It was an exact fit in my fire pit. Thanks”

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Posted 3 years ago

“Grate works great in my existing firepit.”

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Posted 3 years ago

“Patio side-table looks good and is well built. Assembly was a breeze. Quality from titan always exceeds my expectations. You all make quality on a budget do-able especially with your routine sale offerings. Thanks”

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Posted 3 years ago

“Good product, fair price, quickly shipped.”

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Posted 3 years ago

“Heavy duty very well made”

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Posted 3 years ago

“Looks great and fits perfectly. We can't wait to use it.”

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Posted 3 years ago

“Fast deleiver product seems to be of good quality.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,949 reviews