Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The grate was heavier than expected. Seems like a high quality item.”

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Posted 2 years ago

“Scratch and dent item. Was more dented than i expected but easy to repair most of them and doesn’t hurt functionality.”

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Posted 2 years ago

“Quick delivery. Very well packaged. Solid product as shown.”

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Posted 2 years ago

“the Titan is just as described. I used it today and was very pleased. ThanksTitan for a great product.”

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Posted 2 years ago

“The Santa Maria grill for my Weber is amazing. Great build quality, looks amazing and the shipping was very fast.”

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Posted 2 years ago

“Delivery was great and I love it!! Wonderful product!!”

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Posted 2 years ago

“It took almost 6 weeks to be delivered. There was confusion on the shipping/delivery address which I responded to right away. Staff were pleasant and helpful. Thank you.”

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Posted 2 years ago

“Easily assembled and it works great. With a little practice it will provide many meals.”

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Posted 2 years ago

“Well packed and substantial. Great for back yard fires and roasting s’mores!”

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Posted 2 years ago

“This company is a complete joke. Bought cooker that is unsafe and will not work!! Burns the meat and if you raise the spit rod up it hits the lid!! It is poorly engineered and unsafe. Have had several emails trying to correct it and only get the run around of stupid suggestions! That don’t make sense!! If you buy anything from this company you will be wasting your money! Spent $615 on this grill and will have to scrap it! They are not honorable! Try to make them understand by email is a joke you can not talk to a person! STAY A WAY!!”

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Posted 2 years ago

“Took a little longer than expected to get all the admin stuff down for tax-free government purchase, but they respected an awesome price even after the sale was over - can't complain with that! Thanks!”

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Posted 2 years ago

“I have not tried it yet, but it looks amazing.”

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Posted 2 years ago

“Pleased with the service & product we received.”

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Posted 2 years ago

“Great product, great service and fast delivery! Awesome!”

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Posted 2 years ago

“I haven’t put the grill together yet, but I like how the package was handled and delivered thus the 5 stars.”

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Posted 2 years ago

“Terrible was lied to being told my teak dent and scratch table would only have missing parts, it came delivered destroyed beyond what they explained and the table had many defects, they did however let me keep their trash for me to dispose of …”

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Posted 2 years ago

“I ordered a fire ring that was never delivered. I tracked it and discovered it was damaged in delivery. I then saw that it was returned and I received a notice that it had "arrived" and thanked me for my purchase. The notices led me to believe that my package would arrive at my house on the designated day. I looked at all my home cameras to see if the truck had delivered it. After tracking my package again, I learned it had "arrived" back at the warehouse. I had to call the representative to ask me if I wanted to have a new delivery. Very confusing. Very frustrating. So I asked for my reimbursement. If it was damaged in transit, why not send another one immediately? Why did I have to wait another week or two and had to ask for a new delivery? Why get my hopes up for a false arrival because notification wrongly thought I was satisfied that my package had arrived? Why wasn't anyone from Titan proactive enough to contact me letting me know my shipment was damaged? Why did I have to call to inquire? As you can see, I had a lot of questions that Titan did not satisfy. Horrible experience.”

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Posted 2 years ago

“Solid steel”

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Posted 2 years ago

“I ordered the 32" fire pit with a screen cover. The fire pit is very nice, however, the screen cover does not fit. It is about 1 inch too small. When I contacted Titan outdoors I was told to send pictures. I was then told to send the entire order back in the original packaging. I had already disposed of the extremely large box. I was then told I would possibly get a $27.99 refund. After paying $300 I just wanted a cover that fits. The bottom line, the fire pit is really nice! Customer service is questionable.”

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Posted 2 years ago

“Product is very nice. Shipping was not very smooth.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews