Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a fire ring that was never delivered. I tracked it and discovered it was damaged in delivery. I then saw that it was returned and I received a notice that it had "arrived" and thanked me for my purchase. The notices led me to believe that my package would arrive at my house on the designated day. I looked at all my home cameras to see if the truck had delivered it. After tracking my package again, I learned it had "arrived" back at the warehouse. I had to call the representative to ask me if I wanted to have a new delivery. Very confusing. Very frustrating. So I asked for my reimbursement. If it was damaged in transit, why not send another one immediately? Why did I have to wait another week or two and had to ask for a new delivery? Why get my hopes up for a false arrival because notification wrongly thought I was satisfied that my package had arrived? Why wasn't anyone from Titan proactive enough to contact me letting me know my shipment was damaged? Why did I have to call to inquire? As you can see, I had a lot of questions that Titan did not satisfy. Horrible experience.”

Helpful Report

Posted 2 years ago

“Solid steel”

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Posted 2 years ago

“I ordered the 32" fire pit with a screen cover. The fire pit is very nice, however, the screen cover does not fit. It is about 1 inch too small. When I contacted Titan outdoors I was told to send pictures. I was then told to send the entire order back in the original packaging. I had already disposed of the extremely large box. I was then told I would possibly get a $27.99 refund. After paying $300 I just wanted a cover that fits. The bottom line, the fire pit is really nice! Customer service is questionable.”

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Posted 2 years ago

“Product is very nice. Shipping was not very smooth.”

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Posted 2 years ago

“what a sale! and free shipping! i love my new fire pit/ grill.”

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Posted 2 years ago

“Still waiting to use the smoker, but the delivery was kind of delayed because of the wet California weather.”

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Posted 2 years ago

“I have ordered 5 fire baskets with tables for my on-farm event space and 1 Argentinian grill for the chef's table cooking line in our on-farm butcher shop and kitchen space. I have also ordered the park grill and work table for personal use at my home. Everything I have purchased from Titan is super heavy-duty commercial grade. I am a professional chef and have seen the quality of equipment drop exponentially over my 40-year career. Not with this company. I will be dead and gone and the fire baskets will still be in use. I have referred titan to countless colleges and customers who have complimented me on the quality and design of the products.”

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Posted 2 years ago

“Product, Swivel Grate, came quickly. Only had a few weeks, but love it.”

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Posted 2 years ago

“Just exactly what I was wanted. Specifically the the quality material that you used.”

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Posted 2 years ago

“customer service is great. it's the shipping that is not good. I receive the replacement product with still a hole on the box. haven't open it yet. hoping it's in good condition.”

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Posted 2 years ago

“We ordered the high-efficiency log grate with reflective fire back and we love it! It has really increased the heat output of our fireplace. We also received it faster than we expected.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Amazing cover Built to specs Heavy material”

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Posted 2 years ago

“Super heavy duty and an excellent product!”

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Posted 2 years ago

“Great product. Built well. Cooking is about a 4-hour commitment, between getting the wood/charcoal hot, cooking and having it cool off. Does provide an exceptional taste to the meat.”

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Posted 2 years ago

“13W SPIT TRIPOD ROTISSERIE ROASTER STAND Loved the product! Arrived before time! Great product!”

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Posted 2 years ago

“Very satisfied with my purchase and delivery.”

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Posted 2 years ago

“Quality product. Customer service very helpful”

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Posted 2 years ago

“Fast shipping and a great price.”

Helpful Report

Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews