Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,199 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Español

“Great products”

Helpful Report

Posted 3 years ago

“Once I received my grill I contacted customer service and they told me that it could take a month before they could replace the part that was missing from my grill I think this is very poor customer service for a brand new grill and considering all the product I bought for the grill to be used.”

Helpful Report

Posted 3 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 3 years ago

“great service, handle delivery issues in a timely manner Thank You”

Helpful Report

Posted 3 years ago

“I bought the wagon wheel grate for my fire pit it is well made. Very happy with this purchase. Great price as well !”

Helpful Report

Posted 3 years ago

“Works great, well built”

Helpful Report

Posted 3 years ago

“This is the 2nd piece of teak furniture I purchased from titan. The 1st was in excellent condition and I had no issue with assembly. That was the glider. This piece (Seville chair) comes from a company called ash and ember. Quality is shoddy and a piece broke off right out of the box. Titan customer service was excellent and sent me a replacement but the new one also had assembly issues. I give titan a 5 star for customer service but you might want to reconsider using ash and ember”

Helpful Report

Posted 3 years ago

“Received in timely manner equipment ordered worked well”

Helpful Report

Posted 3 years ago

“Great grill”

Helpful Report

Posted 3 years ago

“The Adjustable Campfire Asado came with missing, small but sadly crucial, parts. When I reached out to customer service I was told that they would send a replacement Asado Grill but it would be at least 3 weeks before it could be sent. That is a long time but I was excited for the grill. I was then told in a subsequent email (and only after I was asked) that I would need to disassemble, pack, and return the current grill without any return label or other instructions given. They apparently can not replace small parts which essentially means the warranty has zero value because any request takes several weeks, and immense effort to resolve. After several emails, I decided to reach out to a fabricator to replicate the parts for me. The warranty has already proven to be sub-par and the parts will be done in 5 days. 14 days quicker than Titan customer service said it was possible to provide me with a replacement and with a replacement and much much less time and effort on my part. I still am excited about the grill but I hope nothing else ever goes wrong with the grill because I know I'm on my own to fix it. I hated writing this I am very excited to try out this Asado grill.”

Helpful Report

Posted 3 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 3 years ago

“I am very satisfied with the product.”

Helpful Report

Posted 3 years ago

“Great fire grate! Heavy duty and awesome.”

Helpful Report

Posted 3 years ago

“Great product”

Helpful Report

Posted 3 years ago

“Easy purchase and delivery process. The fire ring looks high quality but I have not had a chance to use it just yet.”

Helpful Report

Posted 3 years ago

“Has gouge on top and depression mark too. Not good.”

Helpful Report

Posted 3 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titangreatoutdoors.com if you require additional assistance.

Posted 3 years ago

“good quality product”

Helpful Report

Posted 3 years ago

“Amazing grate heavy dirt serious grates!! Highly recommend these guys this is my first but if I ever need again I know where I’m going. To “THE TITANS””

Helpful Report

Posted 3 years ago

“Great product but could use better packaging due to its heavy weight. It (and UPS) pretty much destroyed it’s packaging while en route. There is very minor damage, but it doesn’t effect its performance in the least.”

Helpful Report

Posted 3 years ago

“Very solid, and quite well made.”

Helpful Report

Posted 3 years ago

“Was delivered 4 days late, but quality is awesome.”

Helpful Report

Posted 3 years ago

“Well built item and very fast shipping.would definitely use them again !!!”

Helpful Report

Posted 3 years ago

Ash & Ember is rated 4.5 based on 3,199 reviews