Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The Santa Maria grill is fantastic-solid construction, easy to assemble, and amazing price-takes our Weber 22” grill to a whole new level! Definitely recommend!”

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Posted 2 years ago

“Received my order rather quickly and it’s heavy-duty (had to help the FedEx guy bring it off his truck). If anything made my experience thus far less than perfect, it’s that there were no assembly instructions included in the box although there was a red card warning me to read the instructions entirely before attempting assembly. I was able to find the instructions on the company’s website, but had to take time out from my larger project to locate them. Once I did, they’re fairly rudimentary and seem to overlook some details that seem important. Outside of that, I’m pleased with the purchase thus far although I have yet to cook on it. That’ll be the real test.”

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Posted 2 years ago

“Rack seems to be built pretty well. I will be unable to mount it to my Polaris 570 with the supplied hardware. I’ve temporarily mounted it using ratchet straps until I come up with a plan on how to bolt it down.”

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Posted 2 years ago

Hello Scot! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“Good delivery, good updates”

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Posted 2 years ago

“I love it!”

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Posted 2 years ago

“I did get the first part of my order via FedEx. I do wish you would ship only by UPs. FedEx is very unreliable in this area. The second part of my order came via UPS. I do wish you had shipped the entire order altogether. It would have made it easier for me. Products appear to be good quality. Once the warm weather gets here, I'll make use of them.”

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Posted 2 years ago

“The product came with defects that made it unusable (fire pit grill meant to go up and down is stuck in place). It has taken the company weeks to reply only to say they're going to look into it (automated email).”

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Posted 2 years ago

Hello! Please accept our sincere apologies, your feedback will certainly be used to ensure that our team inspects the items to guarantee items are in good condition. I checked your account and found that you have collaborated with one of our Product Specialists, who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanfitness.com so we can help you further.

Posted 2 years ago

“Grate works great!”

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Posted 2 years ago

“Absolutely love this Santa Maria grill. Best BBQ experience ever!”

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Posted 2 years ago

“Very well constructed”

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Posted 2 years ago

“Shipping fast and correct”

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Posted 2 years ago

“32 inch fire pit was delivered on time , packed real well, and as advertised. Main cast iron bowel looks real solid. Wire spark screen and poker are somewhat lighter than expected. From previous experience spark screen will not last more than one season. Would consider purchasing Titan products again.”

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Posted 2 years ago

“All good. Worked out very well.”

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Posted 2 years ago

“Fast delivery”

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Posted 2 years ago

“Very timely delivery”

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Posted 2 years ago

“Only reason not 5 star was handle was missing from flat top. Contacted warranty and are sending one out. Thanks. Awesome product so far!”

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Posted 2 years ago

“Product was offered at a discount price. Shipping was quick. Package arrived in much better condition than previous orders arrived in. I was impressed by the thickness of the materials used to construct the portable fire pit. Very satisfied with this purchase.”

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Posted 2 years ago

“Their website is easy to navigate. They usually have a good sale going on whenever you visit their site. The shipping is really fast considering how heavy a lot of their products are, so kudos for that. I have only had one problem with any of their shipments and they quickly made it right, I appreciate that. So, a great place to shop with a wide selection of outdoor products.”

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Posted 2 years ago

“works great, I recommend this item 100% Thank you, Titan.”

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Posted 2 years ago

“It was great , great product and delivered timely.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews