Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,199 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

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“Got exactly what I was looking for”

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Posted 3 years ago

“My merchandise was delivered damaged Hope I can return it and get replacement”

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Posted 3 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 3 years ago

“Did great good job”

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Posted 3 years ago

“Love the table! Easy to assembly, very sturdy. There’s was a minor chip on a corner, but chalked it up to character and probably too much of a pain to return. Kinda heavy - which is reflected in its sturdiness!”

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Posted 3 years ago

“Nice product fast shipping”

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Posted 3 years ago

“Product as described. Worked out perfectly. Company ships fast. No problems.”

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Posted 3 years ago

“I am more than completely satisfied with my purchase. The adage: “You get what you pay for” has never been more evident to me than after doing business with Titan. The product exceeds my expectations in both quality and craftsmanship. Well done. I will be a repeat customer. Thank you.”

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Posted 3 years ago

“We were very pleased with finding the Titan website and that you sold furniture exactly what we were looking for. The quality is unsurpassed and you had free delivery!”

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Posted 3 years ago

“The item was exactly what I wanted and arrived just as described”

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Posted 3 years ago

“Embarrassing. They basically sent me the shell of a grill, which is completely unusable with the parts I received. I understand this is a scratch and dent, but it arrived with NO hardware at all. No nuts, bolts, screws, or washers to assemble. They didn't even include the hinges for the top. No rod for the rotisserie or forks at all. They did include a motor, but it was burnt and broken. The shaft was sheared off, and the outside was all charred. The vent covers fell off, there was no thermometer, and the inside supports were both bent too. I spent over an hour on hold with customer service before anyone answered, talked for five minutes and then spent another half hour on hold with no resolution. I was told because it was a scratch and dent, there is no warranty and no returns. All for a grill that is unusable. It looks like they had a bunch of junk parts from other returns that they threw in a box and charged me a lot of money for.”

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Posted 3 years ago

“Order and delivery went very smoothly my grate was delivered on time.”

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Posted 3 years ago

“Excellent product Fast shipping Well made”

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Posted 3 years ago

“Came in a timely manner.”

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Posted 3 years ago

“Works great. Fast shipping”

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Posted 3 years ago

“Product arrived on time and was as expected.”

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Posted 3 years ago

“From placing the order, to payment, and delivery it was an easy and smooth process. Thank you for your service.”

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Posted 3 years ago

“Great merchandise and customer service. I’ve purchased several items from Titan , patio furniture , grills and most recently targets and fire pit items. All purchases are as advertised and five 5 quality . You can’t go wrong!!”

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Posted 3 years ago

“I'm very impressed by the heavy construction of the 28" Wagon Wheel fire pit grate I bought from Titan Great Outdoors. I was looking for a grate that would replace the flimsy fire pit pan, I found this grate, read the reviews and decided to purchase. The one concern I had about the reviews I read was the surface rust that some reviews wrote. First, the grate is made out of metal and metal will rust if exported to moisture. Nothing new here. I always want what I own to look good so I purchased a can of black high temperature spray paint and gave it a coat. It looks great, will it stay that way? I don't know but, for as well built as it is and the heavy metal construction it will take years and years to rust apart. When and if it does I'll buy another from Titan.”

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Posted 3 years ago

“They are not as universal as said.. But I made them work.. Good quality baskets”

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Posted 3 years ago

“I received my product pretty quick, but I have never had to go through as much trouble returning something with ANY other company. I think it is ridiculous that I have to pay a restocking fee on top of jumping through hoops to get approved to return it.”

Helpful Report

Posted 3 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 3 years ago

Ash & Ember is rated 4.5 based on 3,199 reviews