Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great product”

Helpful Report

Posted 2 years ago

“Good service fast shipping”

Helpful Report

Posted 2 years ago

“muy servicio y entrega rápida el great es perfecto”

Helpful Report

Posted 2 years ago

“Excellent experience. Will definitely do business with you again”

Helpful Report

Posted 2 years ago

“Great people to deal with”

Helpful Report

Posted 2 years ago

“Very prompt delivery”

Helpful Report

Posted 2 years ago

“I have purchased two items from Titan Great Outdoors and I am very pleased with both; a teak glider and a metal fire grate. Both are excellent, high quality items. I will purchase from them again.”

Helpful Report

Posted 2 years ago

“Awesome product. Shipping has some issues. The first grill I received was very damaged. The company made good by it but it was a huge inconvenience.”

Helpful Report

Posted 2 years ago

“Love how it fit in my new fire pit!”

Helpful Report

Posted 2 years ago

“Really bad support when a product need to be returned. Company do not provide suitable and affordable options to return the products in contrast to other vendor which provide kind and friendly ways to return the products. I received this product later than expected and given that TITAN is not responsible for the return delivery (it is assumed by the consumer under its full responsibility) and the delivery costs to return (higher than the real cost of the product) I decides to donate the product. I strongly recommend to all consumers that DO NOT make any purchase through this vendor or read carefully the conditions because if you want to return the product you will not have chances to so.”

Helpful Report

Posted 2 years ago

Hello Federico, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titangreatoutdoors.com/return-policy.html. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. Please email us at info@titangreatoutdoors.com if you require further assistance.

Posted 2 years ago

“I love Titan products. I have purchased 3 of their huge grills / rotisseries in the past year... only disappointing thing is, their only finance option is via cell phone.. which I do not own or use. That being said, I will continue to use their products and just buy when I can.”

Helpful Report

Posted 2 years ago

“Exactly as pictured”

Helpful Report

Posted 2 years ago

“Everything I expected….no damage and on time”

Helpful Report

Posted 2 years ago

“Very nice solid, heavy fire pit grate and delivery was on time and they actually placed the very heavy grate up 5 steps on our porch”

Helpful Report

Posted 2 years ago

“We love our new grate for our fire pit--we painted it with high-heat grill spray paint to help protect it. Our order came sooner than expected and it was delivered in perfect condition. It looks great! Thank you!!”

Helpful Report

Posted 2 years ago

“GREAT JOB!”

Helpful Report

Posted 2 years ago

“Bought a 10 Kamoda smoker in November and have been dealing with in experienced people on getting the the rings for the stand to use the grill. I have been dealing with customer service throug emails to only become another customer to be pushed off by telling me that parts will take longer due to current issues with staff and parts. Complete waste of money. Garbage quailty service. Dont reply back with a fourth claim number on the same email chain to state we will get back with you and not correct the issue to then send a stupid survey to waste the consumers time again.”

Helpful Report

Posted 2 years ago

Hello Jon, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Parts have to be picked and packaged separately so the processing time is slightly longer than regular orders, but I assure you that your concern is a priority and we will resolve this issue for you. Please reach us at info@titangreatoutdoors.com if you require further assistance.

Posted 2 years ago

“Solid long lasting products, used in remote locations, very happy with quality.”

Helpful Report

Posted 2 years ago

“I bought a rotisserie on clearance, it was dented and I expected that, it came without motor and when I called to buy another motor I was told that they was out of motors. I can’t return it because it was on clearance. I could buy a brand new rotisserie for the money I spent. I will never buy anything anymore from Titan Great Outdoors. Bad experience!”

Helpful Report

Posted 2 years ago

Hello Toni, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who informed you that the part you need is currently out of stock. Also, unfortunately, scratch and dent items are not eligible for return as per our return policy. Here's the link for your reference, https://www.titangreatoutdoors.com/return-policy.html. Please email us at info@titangreatoutdoors.com if you require further assistance.

Posted 2 years ago

“I purchased a titan smoker for $700 in November 2022. Shipping was delayed but it finally arrived. I assembled it and found that it was missing some major parts. I contacted them and they told me it would be 1-3 months to get parts. I used it 3 times and the felt seal fell off and the regulator top fell off every time I used it. The seal was not correctly attached and they had not drilled the regulator top to allow bolts to be put in to hold it in place. It is now February, and I am unable to use it all I get from titan is we are looking into a solution. Clearly, they are trying to run out the 12-month warranty and not repair anything. I buy a lot of things from Titan but have never had a warranty issue previously. This cooker is useless as is but they won't replace it or fix it or refund it.”

Helpful Report

Posted 2 years ago

Hello Bruce, please accept our sincere apologies if the felt seal fell off and the regulator top fell off every time you used it. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titangreatoutdoors.com if you require additional assistance.

Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews