Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The ordering process was easy and delivery of the product was timely. However, the shipping box was torn apart by FedEx and held together by tape. If the product was something other than cast iron it would have been destroyed instead of dings and scratches.”

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Posted 2 years ago

“Nice Santa Maria style BBQ. Building a cinder blocks base for mine.”

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Posted 2 years ago

“Good price. Fast delivery and nice product. I would recommend foam or rubber on inside of top nest ring to avoid damage to ceramic body. It helps to stabilize the grill too. I did this with some rubber. Otherwise, pleased with all and recommend to others.”

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Posted 2 years ago

“Started kind of rocky but satisfied in the end.”

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Posted 2 years ago

“Great except for one problem. The grill only comes with two post sections which is not enough to properly install it. Had to bolt another piece of steel to the last post to cement it into the ground. Other than that it's great.”

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Posted 2 years ago

Hello Michael! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“Great fire pit. Delivery was quick.”

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Posted 2 years ago

“Great product worked very well, did ribs and smoked them for about 7 hrs keeping a very constant temperature, they got some other good products for the weber- grill so check those out as well, defiantly going to get the grill pan as well”

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Posted 2 years ago

“Very easy shopping.”

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Posted 2 years ago

“Fast service and shipping,could use reinforcement for the box.”

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Posted 2 years ago

“I never received my order and Titan will not approve a refund. Very frustrated.”

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Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you in issuing a full refund of your order. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 years ago

“Love the santa maria grill I purchased .Would recommend it for sure! Very fast shipping as well.”

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Posted 2 years ago

“just what i was looking for, good price, quick shipping”

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Posted 2 years ago

“Titan makes the best outdoor items. No one better. The quality is superb. Worth every penny. Definitely getting more items from them.”

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Posted 2 years ago

“Great product. Fast delivery.”

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Posted 2 years ago

“Excellent service! Thanks!”

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Posted 2 years ago

“I love my Santa naria grill attachment for my Weber. Have used it 2x already and love it! So glad I found it fir a great price and it came in good time! Very happy with this product!”

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Posted 2 years ago

“Delivered the product within the time specified without any shipping damage.”

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Posted 2 years ago

“looks like a winner”

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Posted 2 years ago

“The cauldron we ordered is amazing!! It can do it all... small fire for smore's, a nice evening fire to enjoy with friends or a fire that we can cook over. It is amazing!!!”

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Posted 2 years ago

“American made. Everything I expected in weight. A truly well made grill. What else can I say.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews