Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great quality and prices.”

Helpful Report

Posted 2 years ago

“Great product and very fast shipping!”

Helpful Report

Posted 2 years ago

“My order arrived on time however it was missing one of the legs and several pieces were scratched and scrapped up.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Looks great. Heavy duty. Need to season, use Thanks”

Helpful Report

Posted 2 years ago

“Shopping experience was great as well as packaging. Can't wait to put together & use.”

Helpful Report

Posted 2 years ago

“I haven't had a chance to use my 42" fire pit yet but I'm thrilled with everything about it. I've looked for so long to finally have what I had been dreaming about. It's such a thick piece of steel that I won't be concerned about warping it and the dimensions add a bit of style to my yard that it needed. I'm sure it'll be quite the conversation piece this summer.”

Helpful Report

Posted 2 years ago

“Bought the 10' loading ramps rated at 600 lbs each to load my 1050 lb golf cart into the back of my pickup truck. Works like a champ! Delivery was quick. Only issue I had was it only came with one strap. The other was missing. No big deal, I am using my own straps anyway. I would definitely recommend Titan and these ramps.”

Helpful Report

Posted 2 years ago

“Great product and very sturdy for long term usage. Just what I needed. Thanks”

Helpful Report

Posted 2 years ago

“Titan Great Outdoors was wonderful to deal with. Our fire basket arrived quickly and was in good shape.”

Helpful Report

Posted 2 years ago

“Beautiful teak bench. Designed for easy assembly. Perfect for my new woodland garden!”

Helpful Report

Posted 2 years ago

“Ordering on-line was easy, pricing was appropriate and free shipping was nice. The grate arrived without any delays.”

Helpful Report

Posted 2 years ago

“You done good!!”

Helpful Report

Posted 2 years ago

“it's beautiful and exactly as advertised. It arrived quickly and in perfect shape, strapped to a pallet and packaged very well. we absolutely love it and can't wait to use it!”

Helpful Report

Posted 2 years ago

“Mix feelings on our purchase. First it was a scratch and dent grill. I expected it not to be perfect, but at least usable. Thankfully my husband was a welder by trade and still has his equipment. The grill itself we are very please with the features and it definitely was made quality if used and handled within reason. This one was dropped hard on its handles bending them that in turn would not allow the grills to set properly or close the lid properly. My husband was able to fix the handles with extreme heat. The grills could then be set properly, but now we need to buy the end washer rings to keep it in place. At this point it still did not close properly, one corner higher than the other. We noticed the hinges on the lids were bent at two different angles and cracked. We again fix the angle with his welding equipment. Once installed he will go back and weld the cracks on the hinders. It still does not close properly but we hope enough to use for our purpose. That said, the average person would not have the still and tools for all we have done. This is why 3 stars. This was my dream grill I was glad to find one in my budget but not sure yet on using it. We have the hole dug and waiting for a nice day to do the concrete work. I will note it is very heavy. Our neighbors will help us later to attach the top. When the grill arrived the box was in good shape. I have no reason to believe the damage was done by the shipper.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. We are glad to know that your husband was able to fix it. However, for any defects on the item that affects its functionality, we highly suggest you contact us first to report it before modifying it as we might be able to provide you with a resolution. Please reach us at info@titangreatoutdoors.com if you require further assistance.

Posted 2 years ago

“Packaging is top notch. It's almost too good for a relatively indestructible steel fire pit grate!”

Helpful Report

Posted 2 years ago

“This was our third time ordering this table. The other two times it showed up damaged or cracked from the shipping process. We had to wait a long time then for it to come back in stock again. Once it did, I called and Jeremy made sure everything was taken care of. Extra protection on the shipping, quick process, applied our discount from the last experiences, etc. When the table arrived for the third time and almost two years later from our initial order, it was perfect! No shipping damage and it is absolutely beautiful! It was worth the wait! The perfect table for our patio. Thank you so much, Jeremy!”

Helpful Report

Posted 2 years ago

“Great heavy duty quickly shipped out door gear!”

Helpful Report

Posted 2 years ago

“Seems to be a great value, but it's pretty then and I believe to be prone to rust.”

Helpful Report

Posted 2 years ago

“Great product. Rapid delivery.”

Helpful Report

Posted 2 years ago

“Great Heavy Duty Covered Park Grill. Bought (1) for Bayou Slam Hopedale Camp, then bought (3) more for my Bayou Slam Hopedale "Camp Cocahoe". My customers will have great grilling for years to come.”

Helpful Report

Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,885 reviews