Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The product that we ordered, a fireplace heat plate and wood holder, arrived very quickly and was exactly what we were hoping to receive.”

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Posted 2 years ago

“ordering process was simple and the product was delivered quickly.”

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Posted 2 years ago

“Poor design both side trays poorly secured the burner on the right hand side the spot welds holding burner gave way found the burner lying on the ground. Poor wheels totally failed.many sharp edges on the cooker. Would not purchase again”

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Posted 2 years ago

“Heavy duty grill griddle and fire pit grate ready for spring. Thanks so much”

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Posted 2 years ago

“Unfortunately there was a mishap in shipping and as I had ordered the item as a Christmas gift I opted for return and credit for the item. It was all handled in a good and timely manner. I would order from this company again.”

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Posted 2 years ago

“Fast delivery, just like the picture, will last for many hunting seasons”

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Posted 2 years ago

“Fabulous well made product. Used as a base for Chiminea. Great packaging. Prompt delivery.”

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Posted 2 years ago

“The new grill is excellent. I didn’t use it yet but it looks good.”

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Posted 2 years ago

“Great quality products and prices. Products shipped via FedEx within a day and arrived within a week! Great customer service.”

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Posted 2 years ago

“Needed to return the items we purchased (chair set was not workable for us). We had to jump through a few hoops, including paying for return, but overall the experience was good.”

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Posted 2 years ago

“ordered 2 tables but came in different colors. will not take back since packages opened. generally good product, but not really generous service policies. (second issue. probably will not be a third.”

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Posted 2 years ago

“Exactly as described, just what I wanted and quick shipping”

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Posted 2 years ago

“Fast shipping and great quality product”

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Posted 2 years ago

“Great job guys and a great product.”

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Posted 2 years ago

“Good value, arrived quickly! Please continue to expand your target category!”

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Posted 2 years ago

“Great service!”

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Posted 2 years ago

“Quick delivery good product”

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Posted 2 years ago

“Dissapointed: My 4 watt rotisserie grill arrived without top cover hinges and screws, I made a homemade hinge from coathanger just to use grill. I contacted Austin and Ren. I waited a week and neither of them followed up with me. Sad thing is I'm otherwise happy with the grill. Now I just want to return the whole thing at your expense. You guys arent ready for prime time yet.”

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Posted 2 years ago

“I've given this feedback through other channels, but you guys keep sending me different requests for feedback, so I'll keep giving it. I would rate my service very poor. I ordered two of the lutyens benches, as that was the available quantity on both your website and on your ebay sale. Initially tracking showed one of two shipped. I called to ask if there was an issue and was assured all was well and both were on the way. Only one package arrived, in very poor condition. It was obviously a returned package which had been retaped poorly and was full of holes. It was also the wrong item. When I contacted the customer service team, they informed me that there were in fact no items available to ship. I don't know what went wrong with your inventory system, but you sold me two items that you did not have. I was refunded for the one that never shipped, but the other refund is pending the pickup of the wrong item (scheduled for tomorrow 12/22/2022). I was contacted by Dumonique (spelling?) from your team regarding the order issue. I expressed my frustration over the failed order, especially since this was a Christmas gift for my wife. She informed me that there was no known restock date. I pointed out that there was one of this item on your ebay clearance site listed as a scratch and dent item, but that it was listed at the full price that I had paid for the new items. I asked if something could be worked out to offer me the scratch and dent item, perhaps at a discount considering the fact that you had failed to deliver my items and it was listed at full retail. Basically Dumonique insisted that their was nothing she could do within policy. She insisted that the ebay account was managed separately and that she had no ability to influence the sale. I suggested that she contact whomever manages that account and attempt to arrange something to satisfy my purchase. She simply stated that she would not do that. The lack of attempt to resolve the issue is beyond unacceptable. I have worked in consumer manufacturing management for 25 years and been directly involved in resolving consumer issues. I know very well that there are options that can be worked out in these cases, with management approval. There simply was no effort made. Instead of working to resolve the issue, I am left to arrange a pickup and return of the wrong item you sent me on my vacation time from work. It is extremely unlikely that I will do business with Titan in the future, nor could I recommend a company that mismanages it's inventory and makes no attempt to rectify the situation with the customer.”

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Posted 2 years ago

“Great product prixe and shipping 5 star review”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews