Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Honestly a great grill. I needed a small ceramic grill for small cooks. It came with extra stuff I didn’t even know about like a ceramic heat deflector and cover. The best value I’ve gotten all year from anything I’ve purchased.”

Helpful Report

Posted 3 years ago

“Great product and fast delivery.”

Helpful Report

Posted 3 years ago

“I ordered the 32” hemisphere fire pit with screen and poker and it arrived quickly and just love it, I did dress it up with some high temperature ceramic paint inside and out, now it works and looks great!”

Helpful Report

Posted 3 years ago

“Great fire pit. It puts off some intense heat with very little smoke. We love it!”

Helpful Report

Posted 3 years ago

“Husband loves the targets! Can't wait for the weather to get warm enough to use them.”

Helpful Report

Posted 3 years ago

“Ordered the wrong product and immediately canceled. The return process was a nightmare and they charge $25+ for return shipping even if the product never shipped. Customer service was not helpful. Not buying hifrom this company again.”

Helpful Report

Posted 3 years ago

“The entire process for ordering and receiving the product was smooth and efficient. The communication about the delay during transit was very helpful and accurate.”

Helpful Report

Posted 3 years ago

“Circular fire grate exceeded my expectations. So did the packaging!”

Helpful Report

Posted 3 years ago

“Excellent product. Very sturdy. Would purchase again and recommend.”

Helpful Report

Posted 3 years ago

“The product worked great I used it with a large green egg. It work and looked great.”

Helpful Report

Posted 3 years ago

“Fast, easy and simple.”

Helpful Report

Posted 3 years ago

“No support , can’t answers question ?”

Helpful Report

Posted 3 years ago

“Made chickens for New Year Perfect”

Helpful Report

Posted 3 years ago

“These were Christmas presents and both recipients were very excited about them!”

Helpful Report

Posted 3 years ago

“Great product and timely delivery!! Thanks, Steve”

Helpful Report

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

“Easy website easy to orders Great quality Very happy with the results”

Helpful Report

Posted 3 years ago

“Most important is customer service. The heat hood for my table fire pit is of much better quality than I was expecting for the price. Packaged well and easy to set up. The night I got it where I am in Florida it went down to the low 30's and boy did this work great.”

Helpful Report

Posted 3 years ago

“Great quality product. Delivery was quick. Wish they included 2 of these forks (instead of 1) with my rotisserie.”

Helpful Report

Posted 3 years ago

“Perfect delivery and all.”

Helpful Report

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,885 reviews