Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“easy to assemble, easy to work with, it arrived with some bumps due to transportation”

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Posted 2 years ago

“Fast delivery and good quality!”

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Posted 2 years ago

“great service great product”

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Posted 2 years ago

“Seriously robust and well-made. The shipping box arrived beat up and nearly falling apart with very little internal protection, yet the product arrived in perfect condition. This compared to a well-known competitor product that arrived in a pristine box, heavily protected by styrofoam, yet the thin metal sides were dented requiring a return and replacement.”

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Posted 2 years ago

“I bought this as a present for my daughter and her husband. It was delivered quickly, and they have loved using it. So far, so good!”

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Posted 2 years ago

“It was a little difficult to try and find the Argentinian cross on your website. I had to do some digging. Service is great quality item.”

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Posted 2 years ago

“Easy pirchase and fast delivery”

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Posted 2 years ago

“The bottom surface and the inside chamber do not appear to be corten steel. If they are made of corten steel, they don't come pre-weathered.”

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Posted 2 years ago

“Easy ordering process. Fast delivery.”

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Posted 2 years ago

“Major difference in heat coming out of our fireplace- heated the house to 74 degrees while the thermostat was set to 68! I bought the backplate grate combo hoping it would help some, but it made a significant difference!!”

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Posted 2 years ago

“Fast delivery. Built better than I anticipated for the price.”

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Posted 2 years ago

“Shipped fast, exactly as described. Packaged very well for transport.”

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Posted 2 years ago

“Everything is fine but I am missing a fork that the catalogue shows 2 and I received only one”

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Posted 2 years ago

“Everything was fine no problems”

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Posted 2 years ago

“I love my Grate with the Fireback. Unfortunately, it turned out to be too big for my fireplace. The fireback is the perfect size but the grate blocks the front of the fireplace to where you can't put wood in it and that's unfortunate. Wish I had known all of this (as in dimensions) before ordering it. Still, it's a beautiful, if useless, grate and I am using the fireback and had to order a smaller grate :/ I was so excited about it before it came. I am super sad. Still giving you 5 stars because it's an awesome idea.”

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Posted 2 years ago

“Exactly what I was looking for!”

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Posted 2 years ago

“Awesome service”

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Posted 2 years ago

“Quick shipping! Perfect condition. Just what I wanted!”

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Posted 2 years ago

“I have had a terrible experience with your customer service and management response. As a transaction process was made by a technical error. Originally i was shopping for potential future purchase and was browsing thru promotions thru black Friday. When i went to the screen to see the overall price and arrow back the purchase processed, i researched to stop payment with paypal and i was advised to contact your department to resolve matter, unfortunately the day of the transaction anf following day your office was close. I then called on Monday and spoke to someone who did not help me, i requested to speak to management and i was told that none were available, i also requested to speak to someone in the shopping department to try to stop shipment and again i was told that was not able to speak to someone. This person stated that someone in management would call me in an hour. Unfortunately that was not the case, i made several calls after and for one reason or another my call would not go thru even when i was willing to hold as i did the 1st time which was almost 40 min on hold. Unfortunately i have not been successful reaching anyone. I did receive an email that unfortunately was in my spam and i found it a few days later, on this email i was told that they would approve a none cost shipping but i did not find any labels attached to the email. I wrote back to the manager and its been almost a week and i haven't gotten a response. I wrote another email again yesterday 12/12 and now posting this complaint thru this review hoping someone will assist me with shipping and a reimbursement of this purchase made by error. I have a holiday party this weekend and i have a huge box sitting in my living room as i don't have any other place to store it. I need to ship this item back as soon as possible. If this is a company of prestige and integrity i hope that this response reaches someone superior then management, as i stated that if i don't get a response back i will write a letter to your CEO along with proof of all my attempts to resolve this matter. I hope my comment can be taken into consideration to successfully resolve this matter.”

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Posted 2 years ago

“I purchased the 21" High-Efficiency Log Grate with Reflective Fireback. First of all: under-promised and over-delivered. When I placed my order I was notified that there was a backorder into late December. It's already here! Nicely handled, TGO! Second of all: this sucker is heavy! Nothing skimpy here; the grate is great and this backplate is NO joke. Performance review: fantastic! Every detail in the product description functions as advertised, from the efficient directing of smoke up the chimney to the increased output of heat into the room. The self-feeding/vertical design is creating a cleaner burn, and I have reduced the pace at which wood is being burned through. The unit is everything I had hoped for when I placed my order. VERY pleased!”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews