Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Dissapointed: My 4 watt rotisserie grill arrived without top cover hinges and screws, I made a homemade hinge from coathanger just to use grill. I contacted Austin and Ren. I waited a week and neither of them followed up with me. Sad thing is I'm otherwise happy with the grill. Now I just want to return the whole thing at your expense. You guys arent ready for prime time yet.”

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Posted 3 years ago

“I've given this feedback through other channels, but you guys keep sending me different requests for feedback, so I'll keep giving it. I would rate my service very poor. I ordered two of the lutyens benches, as that was the available quantity on both your website and on your ebay sale. Initially tracking showed one of two shipped. I called to ask if there was an issue and was assured all was well and both were on the way. Only one package arrived, in very poor condition. It was obviously a returned package which had been retaped poorly and was full of holes. It was also the wrong item. When I contacted the customer service team, they informed me that there were in fact no items available to ship. I don't know what went wrong with your inventory system, but you sold me two items that you did not have. I was refunded for the one that never shipped, but the other refund is pending the pickup of the wrong item (scheduled for tomorrow 12/22/2022). I was contacted by Dumonique (spelling?) from your team regarding the order issue. I expressed my frustration over the failed order, especially since this was a Christmas gift for my wife. She informed me that there was no known restock date. I pointed out that there was one of this item on your ebay clearance site listed as a scratch and dent item, but that it was listed at the full price that I had paid for the new items. I asked if something could be worked out to offer me the scratch and dent item, perhaps at a discount considering the fact that you had failed to deliver my items and it was listed at full retail. Basically Dumonique insisted that their was nothing she could do within policy. She insisted that the ebay account was managed separately and that she had no ability to influence the sale. I suggested that she contact whomever manages that account and attempt to arrange something to satisfy my purchase. She simply stated that she would not do that. The lack of attempt to resolve the issue is beyond unacceptable. I have worked in consumer manufacturing management for 25 years and been directly involved in resolving consumer issues. I know very well that there are options that can be worked out in these cases, with management approval. There simply was no effort made. Instead of working to resolve the issue, I am left to arrange a pickup and return of the wrong item you sent me on my vacation time from work. It is extremely unlikely that I will do business with Titan in the future, nor could I recommend a company that mismanages it's inventory and makes no attempt to rectify the situation with the customer.”

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Posted 3 years ago

“Great product prixe and shipping 5 star review”

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Posted 3 years ago

“Service was great”

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Posted 3 years ago

“Great quality grills great service, fast shipping.”

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Posted 3 years ago

“So far I have ordered three items from Titan and each has arrived promptly in very sturdy packaging. The items are well designed, heavy duty and easy to assemble. Great company and great products.”

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Posted 3 years ago

“The best addition I’ve added to my fire place ever! The price was very reasonable for a great product. This metal 21” backplate with vertical feeding grate make’s building a fire super easy and burns till nothing but ash when you load it up and set er a blaze. I would recommend to anyone with an indoor fireplace!”

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Posted 3 years ago

“Great products, well made, shipped fast.”

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Posted 3 years ago

“The shopping was good and delivery was good, however, you should ANSWER YOUR PHONES.”

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Posted 3 years ago

“The heat deflector works good. Very well built. Good product for the price.”

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Posted 3 years ago

“great BBQ and price”

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Posted 3 years ago

“Its excellent,Thank you very much! Its so well made it is not only a grill but also an heirloom! Thank you so much!!!”

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Posted 3 years ago

“good price. Liked the fire grate. Went together easy. The only comment for improvement would be better communication on the shipping.”

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Posted 3 years ago

“Solid well built good looking works like a charm lots of compliments from the hundred or so people that have seen it so far.”

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Posted 3 years ago

“STILL MISSING WINDSCREEN AND HARDWARE Called, spoke, and emailed many times, complete lack of resolution. "Priority handling of concern, Supervisor working on it." That was last week. Very poor.”

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Posted 3 years ago

“excellent service”

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Posted 3 years ago

“Love the fire pit”

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Posted 3 years ago

“I'm not sure I think it worked out fine it was a gift”

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Posted 3 years ago

“Exactly as pictured. Good quality.”

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Posted 3 years ago

“I used it on a solo stove. I had to make a few adjustments, but it works.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,885 reviews