Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service and great pricing! The heat deflector was shipped the next day and arrived incredibly quickly—in December, when some other very big online retailers are slowing down their shipping, our item arrived within days of ordering. Packaged well, really happy with it. Thank you!”

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Posted 2 years ago

“It’sA Christmas gift so I haven’t had a chance to open and use it yet. But it got here quickly and the price was great. I’ll update my review when we open and use it.”

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Posted 2 years ago

“Reasonably priced! Fast shipping! Chair is a gift, looking forward to gifting.”

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Posted 2 years ago

“The first table was shipped and sent back by FedEx for damage. Took Titan over a week to ship a replacement. When I received it I could understand why they would get damaged. Hardly any styrofoam to protect the table, really the only protection was the plastic bags the parts were shipped in. The table top had multiple dimples in it, from things banging into it during shipping, as well as paint flaking off where parts were rattling around. The bottom shelf does not sit flat against the supports welded to the legs, which means it was not manufactured correctly. The box is too lightweight and was ripped open. No instructions were included on assembly, found the owner's manual online, but even that identified parts incorrectly, the bottom shelf is numbered as a different piece, and there are new supports that are not even in the diagram. Can not recommend it.”

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Posted 2 years ago

“2nd order and very satisfied Prompt delivery good price’s Thanks”

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Posted 2 years ago

“Great product and shipping. I have not used it as yet.”

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Posted 2 years ago

“Delivery of my 22" ADJUSTABLE KETTLE-STYLE GRILL ATTACHMENT was without damage. Instructions had to be downloaded from the website. Simple assembly and really didn't require instructions in the end. Santa Maria style round grill and worked well on my Weber. Ribeye and burgers turned out extremely well. Grill flare-ups are easily controlled with elevating the grill. The only hang-up is with the uneven glide and friction with side rails when there is unequal distribution of weight on the grill surface. Stable grilling surface and never felt the steaks were going to slide off. I can foresee problems with the grill surface as it is made with a thin metal gauge. If there should be any corrosion in the long term, a bit of regular seasoning of the grill surface should help.”

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Posted 2 years ago

“thanks, Great product and service.”

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Posted 2 years ago

“Dear, Jonas ranos, I bought 4 screws at 2.49 each at ace hard ware. I dont have the receipt. If you want to reimburse me,fine.if not fine. I rotisserie d a chicken before the Army- NAVY game Saturday.It turned out great.I really like this unit. Herbert Stein”

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Posted 2 years ago

“Response was very prompt and customer service was courteous. Keep the great products coming with focus on quality.”

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Posted 2 years ago

“Thank you for fast shipping and delivering Great job. Francisco Silva”

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Posted 2 years ago

“Easy to start a fire and it puts off a lot of heat!”

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Posted 2 years ago

“Well organized from ordering to delivery.friendly”

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Posted 2 years ago

“Excellent beach-style chair and at a GREAT DEAL! Built extremely well and will last thru the winters not being real wood. I purchased 2 and after I got them, I purchased 4 more! Look great around the fire pit. Nice job Titan!”

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Posted 2 years ago

“I like it. It is smoke free. A spark screen would be more useful than a cover.”

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Posted 2 years ago

“The packaging of the product was excellent, arrived in great condition and was everything I expected it to be, except... I was hoping it would accommodate the lid so that the heat could be controlled even better. If I may suggest you should develop the "titan lid" for better heat control or redesign the frame to accommodate the 22in lid that comes with the grills, but the quality of the product is excellent and as a "santa maria" style it is great. With the lid option, it would take you ahead of the "Burch barrel" folks, just a thought. Thank you for such an excellent quality product for a great price! Mark West”

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Posted 2 years ago

“it came at a reasonable time but the box was torn on one corner. we have not open the box yet just a concern that something might be missing”

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Posted 2 years ago

“I have bought from Titan before. Each purchase was delivered in a timely manner. I greatly appreciate the fast delivery time!!! Thank you Titan.”

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Posted 2 years ago

“Great deals and quick delivery!”

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Posted 2 years ago

“Received our order quickly. Very well packaged. Shipping company called for delivery time.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews