Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The firepit I ordered looks even better than the pictures and it arrived insanely fast. 10/10 I will absolutely order from Titan again.”

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Posted 3 years ago

“Very pleased with the response of your customer service. Your product price is very good. I will be back. Thank you.”

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Posted 3 years ago

“Needed both items shipped the one and cancelled the other and wants the item shipped back in original box with pictures prior to refund”

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Posted 3 years ago

“easy to assemble, easy to work with, it arrived with some bumps due to transportation”

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Posted 3 years ago

“Fast delivery and good quality!”

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Posted 3 years ago

“great service great product”

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Posted 3 years ago

“Seriously robust and well-made. The shipping box arrived beat up and nearly falling apart with very little internal protection, yet the product arrived in perfect condition. This compared to a well-known competitor product that arrived in a pristine box, heavily protected by styrofoam, yet the thin metal sides were dented requiring a return and replacement.”

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Posted 3 years ago

“I bought this as a present for my daughter and her husband. It was delivered quickly, and they have loved using it. So far, so good!”

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Posted 3 years ago

“It was a little difficult to try and find the Argentinian cross on your website. I had to do some digging. Service is great quality item.”

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Posted 3 years ago

“Easy pirchase and fast delivery”

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Posted 3 years ago

“The bottom surface and the inside chamber do not appear to be corten steel. If they are made of corten steel, they don't come pre-weathered.”

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Posted 3 years ago

“Easy ordering process. Fast delivery.”

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Posted 3 years ago

“Major difference in heat coming out of our fireplace- heated the house to 74 degrees while the thermostat was set to 68! I bought the backplate grate combo hoping it would help some, but it made a significant difference!!”

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Posted 3 years ago

“Fast delivery. Built better than I anticipated for the price.”

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Posted 3 years ago

“Shipped fast, exactly as described. Packaged very well for transport.”

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Posted 3 years ago

“Everything is fine but I am missing a fork that the catalogue shows 2 and I received only one”

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Posted 3 years ago

“Everything was fine no problems”

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Posted 3 years ago

“I love my Grate with the Fireback. Unfortunately, it turned out to be too big for my fireplace. The fireback is the perfect size but the grate blocks the front of the fireplace to where you can't put wood in it and that's unfortunate. Wish I had known all of this (as in dimensions) before ordering it. Still, it's a beautiful, if useless, grate and I am using the fireback and had to order a smaller grate :/ I was so excited about it before it came. I am super sad. Still giving you 5 stars because it's an awesome idea.”

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Posted 3 years ago

“Exactly what I was looking for!”

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Posted 3 years ago

“Awesome service”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,885 reviews