Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Did not result my issues”

Helpful Report

Posted 2 years ago

“Great company! Timely shipping and was kept up to date on arrival date and time.”

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Posted 2 years ago

“I like my reduced smoke fire pit, wood burns incredibly efficiently. Quick shipping, No assembly, Good price point value. Hoping the black paint holds up to rust.”

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Posted 2 years ago

“I have been looking for a good deal on a park grill and finally found it with Titan. We will use the grill at our vacation home.”

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Posted 2 years ago

“Item arrived damaged with multiple dents. I was offered 10% off another purchase which means Titan only wants to help rectify the issues if I buy more items and not help with the items you've already purchased.”

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Posted 2 years ago

“Corten steel fire pit is exactly what we were looking for vs. Solo bright stainless steel. Rusting surface fits our rustic backyard. Physics of the burn is same as Solo, so small startup fire (smoke expected) to get heat going then add cordwood as needed to build hot near-smoke-free fire. Product is exactly what we expected. 21” unit is light enough to just flip over to remove ashes after cool down then flip back. No issues, piece-of-cake!”

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Posted 2 years ago

“Awesome firepit and grill insert. Love it :)”

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Posted 2 years ago

“I love the firepit and can't wait to use it. The lid and top of the firepit received some damage during shipping. This guy is heavy and the fed ex delivery driver dropped it on my porch. The way the lid is packaged upside down (handle down inside the firepit) without any padding between the two items caused damage to the black finish and chipped the finish exposing raw steel. I'm concerned this will rust once it's out in the elements. This doesn't affect usability but perhaps will decrease the longevity of the firepit as its power coat is chipped in multiple locations on both the lid and upper rim of the firebox. This thing is built like a tank so no structural damage I can see. It it hadn't been damaged in shipping I would give 5 stars!”

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Posted 2 years ago

“Great product at a great value. Fast shipping to boot”

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Posted 2 years ago

“Package was opened and damaged”

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Posted 2 years ago

“Very impressive item (grill), courteous and efficient customer service, fast Shipping, good value for money. Thank you”

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Posted 2 years ago

“Great company.”

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Posted 2 years ago

“Llegó a tiempo lo compré para regalarselo a mi esposo de cumpleaños y el feliz vamos a usarlo la 1era vez el 24 de diciembre.”

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Posted 2 years ago

“Great price. Easy transaction. Completely satisfied.”

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Posted 2 years ago

“Fast shipping accurate description”

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Posted 2 years ago

“bought a target kit, only part of it shipped.. and rather than ship me parts that are back ordered that have shipping dates, I was asked to return the parts I recieved... yes RMA was provided, but I want the product.. I was advised by customer service, it was not an option and that I needed to send the part back if I want my money back... the website is not updated correctly and they really don't have the parts.. AND I get reminders every few days to order the same kit, to receive it before Christmas.. Looking for a new vendor.”

Helpful Report

Posted 2 years ago

“Excellent service and great pricing! The heat deflector was shipped the next day and arrived incredibly quickly—in December, when some other very big online retailers are slowing down their shipping, our item arrived within days of ordering. Packaged well, really happy with it. Thank you!”

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Posted 2 years ago

“It’sA Christmas gift so I haven’t had a chance to open and use it yet. But it got here quickly and the price was great. I’ll update my review when we open and use it.”

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Posted 2 years ago

“Reasonably priced! Fast shipping! Chair is a gift, looking forward to gifting.”

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Posted 2 years ago

“The first table was shipped and sent back by FedEx for damage. Took Titan over a week to ship a replacement. When I received it I could understand why they would get damaged. Hardly any styrofoam to protect the table, really the only protection was the plastic bags the parts were shipped in. The table top had multiple dimples in it, from things banging into it during shipping, as well as paint flaking off where parts were rattling around. The bottom shelf does not sit flat against the supports welded to the legs, which means it was not manufactured correctly. The box is too lightweight and was ripped open. No instructions were included on assembly, found the owner's manual online, but even that identified parts incorrectly, the bottom shelf is numbered as a different piece, and there are new supports that are not even in the diagram. Can not recommend it.”

Helpful Report

Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews