Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Outstanding product, price and service.”

Helpful Report

Posted 2 years ago

“Quick ship and no problems. Rare these days!”

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Posted 2 years ago

“Titan is a great company to purchase from: It Stands By Its Customers. I made a couple of purchases from Titan Great Outdoors. One package was delivered; no problems. My other order was held up or lost by the delivery carrier FED-- (I won't mention any names). The delivery delay was not Titan's fault; purely the courier's fault. Titan went above and beyond to make sure that I receive quality and undamaged products. Titan Great Outdoors made sure I was satisfied as a customer. I really appreciate and trust Titan Great Outdoors. Most importantly, both of the products I purchased (10" kamado and Park Grill with Cover) EXCEEDED my expectation. Great Seller. Great Service. Great Products.”

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Posted 2 years ago

“It works great. Wish it had shorter legs, but still provides warmth.”

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Posted 2 years ago

“Purchased the 60” fire poker and it was built well it Works good the 60” length was perfect for my 4ft outdoor fire pit”

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Posted 2 years ago

“Amazing experience! Order arrived early. I will definitely order again!”

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Posted 2 years ago

“Very unhappy customer. The table bottom arrived late and does not fit the top. Customer service has been hard to get hold of (more than 30 min on hold), and I’m still waiting for a resolution. It’s a shame, because the table top is beautiful.”

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Posted 2 years ago

“pleasant no hassle rexperience.”

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Posted 2 years ago

“Super product - we needed and adjustable firepit grate that also swiveled out of the way (as needed). Titan Great Outdoors had the exact product we needed AND at a reasonable price. ONLY concern is the condition of the box when it arrived. Lots of ripped cardboard. NOTHING was missing though, so it all ended wonderfully. I have 2 other family members who now want the same grate! SUPER JOB, Titan!”

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Posted 2 years ago

“Very sturdily built. Only two fires so far but looks to be working great.”

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Posted 2 years ago

“On December 8th, I logged into my Titan Attachment account and made corrections to credit card and delivery addresses which included the deletion of the address at: Violet Hill, AR 72584. These changes were saved and accepted by your system for my account. I then placed an order that day, Order #11100316649. On December 16th, I opened a new account at your sister website Titan Great Outdoors. I only included one (1) delivery and billing address for this new account at: Houston, TX 77065. I then placed item/SKU number 899948 in the cart and entered payment information. However, prior to checking out, I made a call to your sales support staff to determine if your firm could transfer/add my sales tax exemption certificate from the Titan Attachment account to this new Titan Great Outdoors account. The sales support person determined he could do it (unfortunately I do not recall his name) but he stated he would have to complete the order for me. He did so and gave me the correct dollar amount without sales tax. At no time during our discussion did he ask me for a delivery address. I assumed he was looking at the one (1) address I had entered for the new Titan Great Outdoors account. He completed the order and I disconnected the call at approximately 1:41 pm CST. Approximately, one (1) hour later I received the email confirmation (Order # SO_58157) which to my amazement showed the delivery address being at the address I had deleted over one (1) week ago under the Titan Attachment account. I immediately called sales support and a person returned my call at 3:03 PM CST (again do not recall her name). I explained the problem and she sent an email request to her supervisor to cancel the order. She also stated if they could not cancel the order, then they would wait until the order shipped and then Titan could request the carrier to redirect the shipment to the correct address. On Monday the 19th, at 7:52 am CST, I received an email confirming the shipment was ready to go and was awaiting carrier (UPS) pickup. It reflected UPS tracking #1Z1A2T010395626302. Again, I immediately called sales support and after more than 2 hours of holding and talking I was once again assured the shipment would be redirected and was given Ticket #1606164. Twelve (12) hours later at 7:52 pm CST I received another email from Titan advising the carrier had picked up the shipment and said shipment would be delivered by end of the day, on Tuesday, December 20th. On December 20th, at 1:57 pm CST, I received a Titan email advising the shipment/Order had been delivered. Please be advised I have not been at the AR address since November 2021, that I do not have the package in my possession and most importantly the failure of your sales support person requesting a delivery address from me was the cause of the entire problem. In addition, other sales support personnel did not properly monitor the shipment to enable it to be redirected to a correct delivery address. In conclusion, please issue a credit to the applicable credit card in the amount of $85.97. Your earliest attention to this matter would be greatly appreciated.”

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Posted 2 years ago

“The chairs appear solid.”

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Posted 2 years ago

“Product is well made, and it is nice looking. Quality seems good. We have not used it yet though.”

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Posted 2 years ago

“Ramps came only a few days after ordering. Seem to work well after using it to load my snowblower.”

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Posted 2 years ago

“Quick shipment. Great service.”

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Posted 2 years ago

“Awesome grill, heavy duty but portable. Exactly what I was looking for. Perfect fit on Weber 22” charcoal grill.”

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Posted 2 years ago

“I really hoped this would be good for my fire pit but it was too big! The price was exceptional! I ended up selling it for what I paid to someone in our park. She is really happy!”

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Posted 2 years ago

“I am so grateful for your Professionalism of getting our grill to Us.Thanks”

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Posted 2 years ago

“I have purchased various products from Titan outdoors over the past several months and have been more than pleased with every thing I have purchased from them. The products that I have purchased are amazing and the shipping is fast. Titan outdoors is the best place that I have found to get my outdoor needs.”

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Posted 2 years ago

“Great service, arrived earlier than expected. Product was amazing, I had been looking for a way to make my outdoor fire pit more seasonable to people who don’t like the cold and the heat deflector worked perfectly.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews