Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great product and service”

Helpful Report

Posted 2 years ago

“Stupid me - I ordered two teak folding tables and a discounted but still pricey $420 teak bench from Titan's "scratch and dent" section. I got a ship notification on all 3 items on 7/7/23. The tables came really fast - nice quality. When it didn't start tracking after a week I contacted Titan and was told wait 10 business days. Finally it started tracking but at each step FedEx showed "delivery exception" which usually means something is wrong with the package. I contacted Titan yesterday, no response. Called today 7/20, no-one is available for an escalation.”

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Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Quick delivery.”

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Posted 2 years ago

“I’ve had it only for 2 weeks but so far so good. Delivery was on time. Unpacking and setting up table was very straightforward. It’s heavy and well made. I like it better than my other teal table that I bought from another company. This one is so perfect for my pool area. I’ve gotten a lot of compliments already. The price was more reasonable than the others I’ve researched. It fits 6 chairs just fine. I love it! If you’re thinking about buying this table, don’t hesitate, just buy it!”

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Posted 2 years ago

“The fire pit is a prefect size. I like it has handles on the pit has well works out great.”

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Posted 2 years ago

“I had received a damaged table. I sent photos of the table to show the imperfections. I had already deconstructed the box and put it in my recycle bin so I didn't know how I was going to return the damage table. I was sent a new table and was able to use the box and packaging material to return the damaged table. FedEx picked it up to ship it back. Problem Solved! I like the treatment I received.”

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Posted 2 years ago

“Easy to order and fast delivery!”

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Posted 2 years ago

“Hi Arrived in reasonable time,little more than couple days. Good product,but it arrived slightly damaged so I had to take rubber hammer and hit few times to straighten the bent base of the post. So now I all taken care of. I took a pictures of bent base of post, Everything works properly but I didn’t use yet. Thanks”

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Posted 2 years ago

“Love it quality and craftsmanship”

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Posted 2 years ago

“Our Santa Maria Grill is the real deal! Got this for my husband as his starter Argentian style grill. Only issue I had was the turning wheel was drenched in grease/oil which looked like it dried up a bit in the packaging or perhaps it was exposed & grease dried up. Still having difficulty removing it so it will look brand new as it should be. Haven't grilled on it yet, so may have an update sometime in the future! Thank you!”

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Posted 2 years ago

“Customer satisfaction for Titan GO is topnotch! A little hiccup at the shipment but it was resolved quickly and with pride. The 32 inch Hemisphere fire pit has every detail of an excellent product that will last a long time. Very happy that I found and decided to purchase this product of Titan, and saved a bunch by buying direct from them.”

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Posted 2 years ago

“Great chairs! I started off with buying two because I wanted to see what the quality was like at that price point. Quality is great and chairs were easy to assemble. I immediately bought 2 more that are arriving today!”

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Posted 2 years ago

“Quality product, delivered on time.”

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Posted 2 years ago

“Received order promptly and in great condition”

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Posted 2 years ago

“I was satisfied with the whole process”

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Posted 2 years ago

“Very pleased with the 30-inch grate. Appreciate the quick response on the shipping damage.”

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Posted 2 years ago

“Great experience from order, to delivery and follow up after delivery! Quality product! Highly recommend!”

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Posted 2 years ago

“The best grill!”

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Posted 2 years ago

“So far everyone very professional, item arrived cracked and insurance from route was breeze”

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Posted 2 years ago

“quick turnaround on the product. Received the product in an impressively short period of time. Well designed product and very easy to assemble.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews