Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The fire pit ring was perfect. It could have had a wider rim on it however which would have been better support on our blocks surrounding the metal ring.”

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Posted 2 years ago

“Good quality good service and fast delivery I will recommended to my friends”

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Posted 2 years ago

“I have made my first cook : ribs. Taste good. I order because my friend always complain that they have to seat with a sausage stick and cook. I haven't try sausage yet, but it looks like going to do a good job.”

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Posted 2 years ago

“Fast shipping. Excellent quality product. We added wheels to the fire pit shield. Very happy!”

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Posted 2 years ago

“Was so excited when it arrived. It looks great! The quality is impressive, very heavy well made. I really wanted the wagon wheel style, but out of size I needed. So i went with the round, so glad I decided to take a chance. Im happy, Iits been hot! I havnt used it yet, but im ready for fall marshmallows.”

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Posted 2 years ago

“Quick delivery, easy assembly and working great”

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Posted 2 years ago

“Eat to order and to medicated the website. Fast shipping!”

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Posted 2 years ago

“The 28" cover for my blackstone fit great and looks fantastic Fast shipping too”

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Posted 2 years ago

“Good quality. Fast Delivery”

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Posted 2 years ago

“Don't like that Titan refuses to compensate you for lost or damaged product unless you pay an additional amount for shipping protection. Box was broken in multiple places, but arrived quickly.”

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Posted 2 years ago

Hi, we apologize for any inconvenience. We offer the option to purchase shipping insurance through Route at the time of checkout to protect your order if it ends up lost, damaged, or stolen. Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. We suggest you get the insurance but if you really don't want to, you have the option to remove it at the checkout page. If you receive a damaged item, please reach us at info@titanbrands.com to further assist you.

Posted 2 years ago

“First item was never shipped. Company representative was quick to respond to inquiry, investigate and arrange shipment of replacement item. Item was quickly shipped and happily received. Thank you for your prompt resolution!”

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Posted 2 years ago

“Exactly what we needed”

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Posted 2 years ago

“fast delivery and good product 5 star already recommended your site to some of my friends only problem was stickers were smashed between the gongs”

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Posted 2 years ago

“The table would not fully open. One aside opened completely without much effort but the other side came to a halt. After a long time of examining the table from all directions, we saw that a brass peg was partially blocking the channel. But after a bit more force, the table opened all the way.”

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Posted 2 years ago

“I have to say I’m very pleased with the timely manner I received the 25w stainless steel charcoal, rotisserie. Was not dented or scratch, thank You. It’s well worth the price thus far.”

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Posted 2 years ago

“Product is beautiful, heavy duty and comfortable. Shipping packaging needs to be improved. All boxes came with some damage. The product (chairs) had some cosmetic damage and 1 chair had a broken structural piece which made it unable to assemble.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you ordered was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titangreatoutdoors.com if you require additional assistance.

Posted 2 years ago

“Heat deflector finished came damaged no damage to the cardboard or the packaging. Titan was slow to respond and come to any satisfactory agreement regarding the heat deflector it's been a week or so.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Heavy duty Titan products! Love it!”

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Posted 2 years ago

“The quality of the cast iron open fire cooking grates are sexxxxxxy.”

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Posted 2 years ago

“great product, sturdy, hefty and very efficient order and shipping service.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,885 reviews