Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,800 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“So far everyone very professional, item arrived cracked and insurance from route was breeze”

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Posted 2 years ago

“quick turnaround on the product. Received the product in an impressively short period of time. Well designed product and very easy to assemble.”

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Posted 2 years ago

“Good Job! Very Pleased”

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Posted 2 years ago

“If you receive a product that you are not happy with, it is hard to get your money back. You have to pay to ship back and they charge to restock. You to send pictures of the box and they decide whether or not you can send back. After they decide they will give the address to send to. You have to give them the tracking info before they refund, even if they already have your product. No tracking number no refund. I would have been better off to sell mine at a loss, I would have had more of my money back. I will NEVER order anything from them again.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed your return. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Just as ordered being as heavy as it is it arrived in excellent condition”

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Posted 2 years ago

“Very nice product, heavy duty steel. Grill surface and charcoal try need 2 clamps each, because only one for each part allow them to move a lot. I had to make them by myself. Otherwise very happy!”

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Posted 2 years ago

“Great service, extremely happy with product!”

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Posted 2 years ago

“Great price and great customer service. I ordered the 28” wagon wheel grate and it shipped quick and arrived in perfect condition in a solid well packed and reinforced box. Top notch!”

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Posted 2 years ago

“This is not product review. This is for service. I ordered the item while it was in stock, then I was told that it is on backorder. I paid extra to get it sooner in time for party. Unfortunately it was delivered about a month after the order but they charged for it at the time of order. No compensation for the delay.”

Helpful Report

Posted 2 years ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the item you ordered was on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered on 06/28/2023. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Great product very well-made shipping came very quick”

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Posted 2 years ago

“I have yet to use the product, but I had to modify the spreader control and had to change the wood screws which connect apparatus to the frame.”

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Posted 2 years ago

“Fast delivery. Slightly damaged on the top, but not worth sending back.”

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Posted 2 years ago

“Recently purchased the charcoal grill with the pig spit. Easy to put together but the protective plastic was brutal to remove there has to be a protective plastic that removes easier. The quality overall seems good but the rotating rod does not seat well into the receiver of the motor it seems to want to slide apart. But it did a fine job on a 60lb pig. I would not go any bigger than that.”

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Posted 2 years ago

“Bought bent and dent spit. It performed flawlessly. We roasted a suckling pig 87 lb live weight. And every single person loved it and the spit. Needless to say many more to come. Can’t wait. Bought one on Amazon and it was horrible. It didn’t work so I returned it and googled best spits and you were in the top 10. All you had left was bent and dent so we took a chance ad I’m glad I did. I save a bunch of money and had an amazing product.”

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Posted 2 years ago

“Fast delivery”

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Posted 2 years ago

“Trying to find a well built heavy duty fire pit that isn't going to disintegrate in two years isn't an easy task. I found the Titan on line an it was listed as 103lbs and I was sold. It is really a nice heavy duty fire pit and gets extremely hot.”

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Posted 2 years ago

“Awesome Product. Essy to put together and solid materials.”

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Posted 2 years ago

“Great product”

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Posted 2 years ago

“I purchased a teak table, when the table arrived a huge chunk of wood was missing, it may have happened during shipping. I contacted Titan and gave pictures of the damage wondering if I could just get a discount of some sort on the table since it would cost more money to send it back. All they would do is give me 5% off a future purchase, nothing for the damaged table. I sent two follow-up emails asking if there was something else that could be done and received no response. I would not purchase anything with Titan again.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“We paid extra for faster shipping, but fedex lost the package and it took three days for them to find it and deliver it after the original date.”

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Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,800 reviews