Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,199 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

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“The table was sturdier than anticipated. Perfect for my needs.”

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Posted 2 years ago

“Love the equipment”

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Posted 2 years ago

“Excellent quality, reasonable prices. I've never used A&E before but now that these chairs have arrived I know I will use them again.”

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Posted 2 years ago

“Great experience”

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Posted 2 years ago

“The box in which product was shipped in was pretty much banged up. Fortunately the product appears to be in good shape. I have not had time or appropriate weather to unpack it!”

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Posted 2 years ago

“Website is difficult to manage, we wanted to order 1 set of teak chairs that was submitted to cart and somehow cart had 3 sets ? we inadvertently completed our order and realized the error, after contacting Esther she assured that they would intercept delivery without charge so we could re-order. We followed up and again told the order would be redirected back to supplier. Order was delivered and now being asked to pay for shipping charges to return. We are certainly disapointed with communications with AMBER & ASH and will refrain from dealing with such an unreliable Suplier. *BE AWARE POOR CUSTOMER SERVICE”

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Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. If you no longer need the item, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and in new condition. Here's the link to our return policy for your reference, https://www.ashandemberoutdoors.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I am always worried about the sturdiness of internet sourced furniture, but that was totally unnecessary. This is well made and solid.”

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Posted 2 years ago

“Received the wrong item but they were quick to remedy, overall satisfied.”

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Posted 2 years ago

“Transaction was clear and easy. Excellent website.”

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Posted 2 years ago

“The Savannah Teak Armchairs are comfortable and very attractive.”

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Posted 2 years ago

“Packages arrived timely and products were just a described. Impressed with the quality of the metal in grills. Easy and sturdy set up for park style grill. Would definitely recommend products to others.”

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Posted 2 years ago

“very bad customer service if the product is missing parts because they do not have extras for the product to work correctly”

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Posted 2 years ago

Hi, we apologize for any inconvenience. Upon reviewing your account, we checked and you spoke with one of the product specialists who confirmed that there is no missing part and there are only two fixation clips included in the shipment. Unfortunately, at this time we are unable to sell individual parts for most of our items. We have dedicated our parts inventory to warranty replacements for our customers and do not have the spare stock to sell individual parts. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Delivery was perfect , product completely lived up to our expectations. Nicely finished and fitted together well. Now what do I do with this huge box ?”

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Posted 2 years ago

“Great product!”

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Posted 2 years ago

“Got a great price on teak table and chairs. They came quickly and were well packaged to prevent any damage.”

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Posted 2 years ago

“Beautiful, well made, easy to put together.”

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Posted 2 years ago

“awesome got my spit forks 2 weeks early very nice”

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Posted 2 years ago

“The teal furniture is beautiful! It is so well made! Josh was very helpful in coordinating our order and communicating the delivery time.”

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Posted 2 years ago

“Box was damaged and screws were missing. I can not assemble the grill. customer service has not returned my calls.”

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Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“very goodjob”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 3,199 reviews